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Jim M

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Everything posted by Jim M

  1. Jim M
    Thank you, I see that now. This is due to you are selecting a category. Categories do not contain topics so while this is confusing, it is correct. I have submitted a bug to see if we can change this behavior to something less confusing.
  2. Jim M
    Would advise upgrading to the latest release and then trying again. I would also recommend disabling mod_security if you have this enabled on your server or any other security modules.
  3. Jim M
    The topic there that you have provided is not archived.
  4. Jim M
    This is in the error log and logging errors which you have encountered and would be expected. The marketplace addon you are trying to view does not have a compatible version for the version you're on so you cannot view it. If the author does not intend to upgrade their application to be compatible, you would want to uninstall that application/plugin.
  5. Jim M
    This would be exactly what has been tested but I am unable to experience. If this is happening in a topic, I would ask for the topic URL so we can test this as they are experiencing it.
  6. Jim M
    Sorry, it is not clear what you mean by error URL. Could you please provide an example or screenshot of what you're seeing?
  7. Jim M
    Unarchiving goes from new to old. Keep in mind that the number of posts/topics which are done are done at a rate so that your server does not crash. If you have a lot of topics and a not-so-powerful server, it could indeed take several months to unarchive. The best way to test if it is unarchiving, is find a topic which is the newest topic which is still archived then run the unarchive task manually, if after a few runs of the tasks, that topic gets unarchived, the task is still functioning. If it is not, please provide us that topic URL and we can look into this further.
  8. Jim M
    The unarchive task will need to run more than once. It will consecutively run until the topics that need to be unarchived are unarchived.
  9. Jim M
    Could you please clarify what you mean by "remove and re-add" the specific forum?
  10. Jim M
    Unfortunately, I am not seeing any issues here. When I have a forum selected in fluid view and then click that link then go back to the forum, my selection is still saved. It is a bit unclear the order of operations here so if there is a step-by-step approach that can be provided, that would be helpful. However, at this time, I am not seeing anything acting incorrectly.
  11. Jim M
    You can disable third party applications and plugins by going to ACP -> Support -> Please also try disabling any third party customizations. If you're still encountering this problem, please let us know.
  12. Jim M
    Unfortunately, this sounds like a browser or network issue rather than an issue with the software itself. Would recommend trying another browser and on another network. Testing in Chrome on my test install, I am seeing the file size and speed which it is downloading.
  13. Jim M
    Resuming would indicate it has not yet started the download process again from the browser so no speed information is available.
  14. Jim M
    Tasks which are needed are called . There is no need for individual, manual management 😉
  15. Jim M
    Sorry, I am not quite sure what you mean. Our software never allowed you to enable/disable background processes via the UI. You can view the background tasks which are running, see their last run and log, or run manually a task but you cannot enable/disable them. This can be done by searching for Tasks in your ACP live search.
  16. Jim M
    Are you able to provide us with a link to given example we can look at? Feel free to put this in the notes section of the access details area of the Client Area if you do not wish to post publicly.
  17. Jim M
    I'm afraid, there are not any statistics for coupons at this time generated in the statistics section. You're welcome to suggest this though in our Feedback forum: https://invisioncommunity.com/forums/forum/499-feedback/
  18. Jim M
    I have converted this to a ticket for you. Please watch your email for further correspondence.
  19. Jim M
    You had 2,446 individuals create an unique session on March 17th. This can include bots and other automated services.
  20. Jim M
    Google Analytics and our online tracking will indeed be a tad different. Google Analytics is limited by JavaScript, people can opt out of it, they block some automated (bot) traffic, etc... etc... Whereas our online stat here will be if they are allowed to make a session on your site, they will be counted. There's some give and take on that with our Cloud and self-hosted CDN with guests but it's a little more straight-forward with our online number in the statistics block.
  21. Jim M
    Yes, this would only be caused by a processing error on the server.
  22. Jim M
    Glad you resolved the issue on your MySQL storage🙂
  23. Jim M
    Thank you. Looking on iOS 13 in general, I am seeing some oddities with some images but cannot directly reproduce the issues with the editor, CSS, or rating system that you are having. I submitted a bug report for the image issues I am seeing. Are you using the same connection as a device which is able to see these things? I just want to rule out any network connectivity issues or blocks.
  24. Jim M
    Available logs can be found in /uploads/logs on your filesystem.
  25. Jim M
    I would suggest running recovery mode then.
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