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Jim M

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Everything posted by Jim M

  1. Jim M
    Please ensure that you're not missing any files there. Looks like something may be missing.
  2. Jim M
    I would recommend reaching out to Tapatalk for the best way of uninstalling. As it is their application, they are the best source. I can’t remember if it had an ACP component in version 3 so if it did, you’ll want to remove anything there too. Right now, you are getting stuck on a database conversion to UTF8 so nothing in the folder is preventing this from working so I would not go that far yet. However, you only need the database to perform an upgrade. That will carry all your data.
  3. Jim M
    These are in your database so you would need to restore a backup of files and database to get back to where you were before the upgrade attempt or if you want to move forward using those applications, you would need to purchase those applications for your license.
  4. Jim M
    init_extern.php is not a file in our core software.
  5. Jim M
    Glad to hear everything worked 🙂 .
  6. Jim M
  7. Jim M
    Is the account on file the one you're using to encounter these problems? Unfortunately, I am not encountering any issues with that account. Could you please try using an unmodified, English language pack? This may be the issue.
  8. Jim M
    Been there! Don't worry.
  9. Jim M
    Correct. Both board_url or base_url are accepted. board_url is typically from older installations.
  10. Jim M
    That is a great idea, along with a full back up of your site (files and database).
  11. Jim M
    You may wish to simply create a new theme so that all your templates are default.
  12. Jim M
    It will not. (Most our team runs on Macs 🙂 ) Sometimes macOS creates .DS_Store files in directories when extracting but they will not interfere with the software, you will just want to have your hosting provider remove any if yours has done this.
  13. Jim M
    Did you leave the conversation? (aka delete in the messenger inbox). That would remove it from your view but still leave the conversation in the database (until the other users leaves it).
  14. Jim M
    Based on the information provided, this may be establishing a connection with your MySQL server during a background task. You would want to monitor your MySQL logs and work with your hosting provider to understand more.
  15. Jim M
    Correct. After clearing cache, the system will handle everything.
  16. Jim M
    Could you please clarify what you mean by "inner link"?
  17. Jim M
    It would be recommended to not use simple mathematic equations. It is best to use a question specific to your niche that only your real users would know and which can’t be easily Googled. Bots can easily do math these days and there are humans who will do research and post it on spammer sites for other bots to use so you also will want to rotate your questions frequently.
  18. Jim M
    Glad to hear it is working though 🙂
  19. Jim M
    Randy does not work for IPS so would not have access. We also have not done anything so you would need to ask your hosting provider.
  20. Jim M
    We are trying to have you obtain the update. You are not doing a fresh install. The steps provided will not impact your community negatively. You cannot apply a patch once the upgrade is available. You will need to perform the manual upgrade as mentioned.
  21. Jim M
    I have merged this with your other topic for assistance with your MySQL server.
  22. Jim M
    You are not doing a fresh install. You want to only follow what is under "Manual Upgrade". I have copied that below for you:
  23. Jim M
    You would need to perform a manual upgrade at this point, I'm afraid.
  24. Jim M
    I have responded to your ticket. This was an issue with third party applications/plugins not compatible with the release. 🙂
  25. Jim M

    500 error

    Jim M replied to Kelley's topic in Technical Problems

    Sorry for the inconvenience. I have transferred this to a ticket so we can investigate what is happening here. Please watch your email for further correspondence.
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