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Jim M

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Everything posted by Jim M

  1. Jim M
    As mentioned previously, all technical support would initiate on the community here (as you have done). My colleague gave you a solution to resolve your issue, which would be upgrading to the latest release. If you're having further issues, you would need to elaborate at this time. Please note that we still have secure access to your access details in the Client Area so we can gain access if need be.
  2. Jim M
    The first post in a topic cannot be marked as the solution at this time, I'm afraid.
  3. Jim M
    You'll want to check that the index.php is our index file by reuploading it. Sounds like it isn't.
  4. Jim M
    Our software can’t be in the same directory as another so you would need to create a new one (name it community, forum, whatever) and put our software in it. Can follow the instructions here to change your license URL after:
  5. Jim M
    Looks like you might be running our software and another software in your directory for your root domain there. That would definitely create issues, I'm afraid. You would need to separate those into one directory each.
  6. Jim M
    I have removed these blocks for you now from our system 🙂 .
  7. Jim M
  8. Jim M
    Please apply the latest patch and have them try again. Patch can be found in ACP -> Support. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    Customizations are outside our scope of support, I'm afraid. You can do one of the following: Reach out to third party providers for assistance in building it:https://invisioncommunity.com/third-party/providers/ If this is a change or a new feature for the core software's API and not some customization to say a third party dataset or similar, you can of course, request this as a suggestion in our Feedback forum for further evaluation.
  10. Jim M
    Glad you were able to find the issue. Restoring a backup to when these tables existed should help here but you will lose all content created after that backup.
  11. Jim M
    PHP 8.0 is still compatible but if you are upgrading to PHP 8.1 and seeing issues at that time, you will want to run the compatibility checker here: If after running that all is green then we would need the Server Error log to see what is happening here.
  12. Jim M
    Apologies, your migration topic is assigned to a developer to help you with another question/issue so might have been missed. For issues this big, please do submit new tickets if you don't hear from us in that case 🙂 . I just replied to your ticket but we made some changes, please try again and let us know how it goes.
  13. Jim M
    Thank you for verifying that the DNS is in bypass mode. I have moved this to a ticket so we can better investigate.
  14. Jim M
    Various IP addresses are expected depending on region due to the CDN used to deliver our Cloud. Unfortunately (or rather fortunately), I am not having any issues with access myself. Additionally, that "Not Found" should not be exposed on our Cloud (we have a standard cloud error page). Could I confirm that you are not routing this through CloudFlare (bypass mode is on)?
  15. Jim M
    Were any issues encountered during your upgrade to 4.7.9? Otherwise, we can remove those for you if you would like
  16. Jim M
    Are these individuals renewing or purchasing anew? Do you have an example invoice ID?
  17. Jim M
    Sorry, what we have on file for your email address is not a Gmail account. If you want to always send/receive from that Gmail account, if your current email is having issues sending, you can update the email on file to do so. Anything that is not associated with a ticket or a Cloud account will get rejected from our support mailbox.
  18. Jim M
    You may wish to review your system log with a lot of different errors (50.76 GB worth) in there. As you're using ElasticSearch, I would suggest checking to ensure your connection there is fine and rebuilding the search index to see if this helps resolve the issue.
  19. Jim M
    I have tagged this to a developer for further review.
  20. Jim M
    Glad to hear it's all working now 🙂
  21. Jim M
    Can do this by going to: ACP -> Members -> Achievements -> Settings -> Rebuild Members' Achievements.
  22. Jim M
    As Matt mentioned, topics aren't going to be blazing fast, just due to the content that gets placed on them by users who are not really concerned with website optimization speed as much as getting their content posted (which is how it should be). Then there are things like your ads in there, reCAPTCHAs (through Post Before Registration), Google Analytics, Google Tag, custom blocks, etc... that you have added on top of that. Every integration you add has a consequence these days of adding more JavaScript. There are some core elements to our Javascript and CSS it references that we are taking a look at for V5 but the large items there are integrations. If you're looking for a way to improve those, you would need to contact the party who made them.
  23. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Jim M
    People seem to like to bring up the tool but then have an underlying issue so it is helpful to address any underlying issues prior to addressing the tool. What made you go to this tool?
  25. Jim M
    Ignore the tool. The plain question is: what is the issue you're having? Are you seeing slow speeds when you're attempting to post? Are you having issues accessing a page quickly?
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