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Jim M

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Everything posted by Jim M

  1. Jim M
    You would simply change the activity option to Forum -> Topic or Post to see posts. You would not see the image, however.
  2. Jim M
    You would need to log in again but yes. Chrome's incognito mode functions like a normal browser, just it removes your extensions, cache, cookies, etc...
  3. Jim M
    This would be correct. You could also use search to do this.
  4. Jim M
    There is not an unpublish date at this time to schedule these items. I'm afraid, this is not possible at this time either.
  5. Jim M
    Chrome extensions are plugins so I would suggest trying in incognito to see if it has the same effect.
  6. Jim M
    No, you would want to follow the instructions in my reply. Messages are not secure or efficient for our global team but our Client Area is. You would want to go to the Client Area -> Manage Purchases -> click your purchase -> Review/Update Access Information.
  7. Jim M
    I've submitted this "issue" internally for review from our dev team. I definitely hear you about just because a service is down doesn't mean that should stop your queue from processing. Things will still process that are a higher priority, just not as efficiently.
  8. Jim M
    That also can be the case if the service is down, your server can't reach it 😄
  9. Jim M
    We would need access then to further look into what's happening if you have done all the above and it is still not working. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Jim M
    I would advise simply using the test install, as this will allow you to keep them identical, in terms of the license and software installed. The only exception of the test install, like I said earlier, is this can't be publicly accessible. Only your immediate staff should have access to test/develop your community as needed.
  11. Jim M
    As mentioned in the error, your server is unable to resolve the host. You will need to contact your hosting provider or server administrator for assistance. Could not resolve host: wns2-db5p.notify.windows.com
  12. Jim M
    A Guest group is required by the software to be present. However, you have disabled access for guests to access your community so all users are required to login before viewing your community. The count you see there are individual viewing the login or registration pages.
  13. Jim M
    Thank you, I have added you to the ticket and re-sent our request.
  14. Jim M
    It looks like it expired recently so you would need to contact your domain registrar for more.
  15. Jim M
    I have split your new topic of conversation here about implementing their script now that we no longer support Viglink. I have moved it to the Community Support forum.
  16. Jim M
    Your domain is not pointing to the correct nameservers. Please ensure that they are pointed to: ns1.invisioncic.com ns2.invisioncic.com ns3.invisioncic.com ns4.invisioncic.com
  17. Jim M
    Please be advised I have tagged a developer to you to review what you mentioned here.
  18. Jim M
    This would on the server, not our software. Please contact your hosting provider or server administrator if you are unsure how to manage this.
  19. Jim M
    Are you referring to the "Created Date" which is public or the "Publish date" which is private (to the author)?
  20. Jim M
    If you're attempting to access it now at /forum-old/ , this would be expected as your community is not setup for that URL. You would need to properly setup it back up or restore it to your original location to have things render correctly. Please see the guide here about changing URLs:
  21. Jim M
    gm-trucks.com and dev.gm-trucks.com are two separate licenses which are licensed for different applications. You will not be able to run the same applications on these two communities. Could you please clarify the intent here? If you're running 2 public websites under these, you would need 2 separate licenses. If dev.gm-trucks.com is just test URL for gm-trucks.com, you would simply need to use the -TESTINSTALL license key, you don't need a separate license. (Please keep in mind Test URLs are not to be public facing).
  22. Jim M
    Would also ask about keyboards, plugins, and anything else.
  23. Jim M
    This is something which is on our radar to resolve but at this time, I do not have a specific release timeframe, I'm afraid.
  24. Jim M
    Those would be browsers outside our scope of support, I'm afraid. IE, old browser versions, and Opera mini.
  25. Jim M
    That then would be an unsupported browser. HTML5 date formats revert to YYYY-MM-DD as seen here: https://developer.mozilla.org/en-US/docs/Web/HTML/Date_and_time_formats
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