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Jim M

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Everything posted by Jim M

  1. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Jim M
    You will want to review your Moderator Log if you believe this is missing content. Please keep in mind this also is visible content. I see you have flagged spammers (which you have set to hide content) and have hi/deleted/moved topics. This is all moderation you will need to review because there isn't anything going on that seems suspicious or wrong with the software, at this time. If you're missing a specific topic and can't track it down in the moderator log, that is where things may change.
  3. Jim M
    The email settings in ACP -> System -> Email Settings would be how you want the software to send out email which originates from the software (email validations, registration confirmations, password resets, notifications, etc...). You would need to designate one of these option or the software would be unable to send out these emails. This is different than what you are referring to here which would be email services that your hosting provider is offering which would create email addresses on your domain and allow you to send your own emails. (e.g. example@yourdomain.com) To setup email in our software, you would need to choose PHP, SMTP, or SendGrid API. The first two PHP and SMTP may be available from your hosting provider and allow you to send out email over the same domain with no or little setup. However, you can also use more advance email services that allow for SMTP connections. Then also use SendGrid through the innate API we offer.
  4. Jim M
    Believe there is some confusion here. Please keep in mind this graph is showing posts made on those individual days, not concurrent posts counts.
  5. Jim M
    I've moved this to a ticket so we can better investigate the issue. Please watch your email for further correspondence.
  6. Jim M
    I am not seeing any errors when processing through the unarchives manually. It looks like these items are slowly unarchiving based off of going forward a few pages. Due to the amount of topics it is unarchiving, this can take some time.
  7. Jim M
    This process can take some time, especially if there is a large amount of records to go. The background tasks purposely takes it's time not to cause any inadvertent issues on your community. However, if you would like to provide the URL to the topic, we can verify what is happening.
  8. Jim M
    You would need to modify the purchased package by going to ACP > Members > open the user > Commerce tab > click the pencil on the purchased package there. You will see options to change their renewal date, etc… to whatever you want to allow it to match what they paid for. You can opt to use Billing Agreements or force a user to do one-time payment so no, that would be in your control.
  9. Jim M
    Please create any suggestions in the proper forum so they do not get lost 🙂
  10. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Jim M
    The gallery index would only show those marked as feature in it's gallery carousel. Not all your uploaded images.
  12. Jim M
    The gallery index would only show your featured photos. Sounds like you may only have 5 features photos in the gallery. Please leave any suggestions in our official Feature Suggestion forum for changes to the product.
  13. Jim M
    Does the user have a PayPal Billing Agreement (aka Subscription) setup and was that how it was paid? Sounds like that is what you are saying but it is quite odd that the payment would be so far delayed. However, if the invoice expired before payment was collected, this would be correct. As the invoice that they attempted to pay is no longer able to be paid. This is another reason why PayPal Billing Agreements are not the best as the two kind of happen separately. You will want to issue your invoices longer or allow them to not expire, if this continues to happen. Currently, if you collected the payment in PayPal, you will need to modify the package in Commerce to reflect what happened.
  14. Jim M
    I'm afraid, you would need to review and compare that language string to the English counterpart. Customization, like this, is outside our scope of support.
  15. Jim M
    Glad we could help clarify 🙂 .
  16. Jim M
    Please contact the author of the language pack which you're using as it is likely out of date and will need an update.
  17. Jim M
    I would suggest revisiting the topic there with upgrade as that is not a permanent error which would prevent you. It is something we can work with you to help solve.
  18. Jim M
    Looking at the release you're on is very old, this likely may be related to that. I would suggest upgrading ASAP.
  19. Jim M
    What application are you attempting to install? Does this happen on all?
  20. Jim M
    You're very welcome! Please let us know if we can be of further assistance.
  21. Jim M
    Invoices are generated when a user adds something to their cart. There is no way to block these other than disallow guests from adding gift cards to their cart.
  22. Jim M
    Please note that this would need to be applied to uploads and all sub-folders of uploads. If you are running suPHP or similar, this may be 755. Additionally, you will also want to check that all folders there are owned by the correct user/group. Your hosting provider should be able to assist with this as they can run command lines to update this all quickly.
  23. Jim M
    Yeah, you'll want to avoid naming things to folders which are on the server as the web server can't then dynamically use URL rewriting. Live and learn though, right? Glad you were able to find the issue.
  24. Jim M
    Could you please provide us an example member display name or id that you're seeing this with?
  25. Jim M
    Please be advised I have transferred this to a ticket so that we can assist you in stopping the renewal. In the future, you're welcome to submit a contact us request to our accounts department for assistance in this.
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