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Marc

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Everything posted by Marc

  1. Marc
    Its only the first release of version 5. There will of course me many changes into the future. But with so many changes to the software, not everything will make the first release (as much as we would like it to)
  2. Marc
    It doesnt actually look like you have configured the manifest section in your admin CP. I have just tried to log in to take a look but your admin CP details are not up to date. However just looking at your site, it doesnt appear to be set up
  3. Marc
    We do not provide upgrade services on the self hosted platform unfortunately. At this point, you would need to do the following Backup backup backup. Make sure you have both your files and database backed up fully Upload a fresh set of files from your client area (your site will be broken at this point) Upload the requirement checker from here - Upload the requirement checker to your server, and run this Address any items showing in the requirement checker Run the upgrader from /admin/upgrade
  4. Marc
    You would need to update to the latest release of the platform here. We would not really be able to provide support for the version you are running. It appears you havent updated your site in what is coming up to a decade
  5. Marc
    Do you have any example members names you can provide me?
  6. Marc
    Also when you say "for a user", do you mean on behalf of, or them doing theirselves?
  7. Marc
    Please feel free to PM me
  8. Marc
    Please try the upgrade from the admin CP again. Let me know if you then still have an issue, and I will take a closer look for you
  9. Marc
    This would not delete the content. Only the members. Unless Im misunderstanding what you were doing there You would need to do the above using advanced search, however you then need to click through each to mark them as spammers. There is no other method of doing this unfortunately.
  10. Marc
    Added a bug report
  11. Marc
    Please disable that and let us know if that resolves the issue in the first instance
  12. Marc
    Its htaccess for the ACP I cannot get past
  13. Marc
    Thats also v5 😄
  14. Marc
    Being in a position whereby email may stop working, and running a version known to have security flaws that have since been resolved, is less of a dicey proposition?
  15. Marc
    I am unable to get past your htaccess with the details provided
  16. Marc
    I've created a ticket on this for you, so we can look into it further
  17. Marc
    We are not able to say what versions things will be released in. It will depend on the nature of the fix
  18. Marc
    Glad to hear you got yourself upgraded
  19. Marc
    I need to get that updated there. These layout options are from prior to it switching to 'events'. This option is no longer available unfortunately
  20. Marc
    Not at all. If you click on the upgrade button, it will get rid of it for you 🙂 If you are on a version which has a security related update required, we dont allow it to be dismissed
  21. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Marc
    Im not able to replicate this on the latest release with no 3rd party items involved
  23. Marc
    I'll take a look at that and get it reported as a bug if that is the case 🙂
  24. Marc
    If you just move their usergroup, then they have no subscription to 'nag' them to pay 🙂
  25. Marc
    Looking at this, it looks like the points themselves are resetting. We dont actually have anything at all in the software that reduces points. You cant even create something in the admin CP to reduce points. I would advise on disabling all 3rd party items for a while to see if its still happening there
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