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Marc

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Everything posted by Marc

  1. Marc
    That is correct. Could you clarify what you mean when you say "These docs"? We would not actually recommend you wish caching off
  2. Marc
    On taking a look at your site, it appears there are no longer any background tasks there. Could I please just confirm these are sorted? I'm suspecting running them through manually has got them through for you?
  3. Marc
    There wouldnt be a way in which to do that at present, unless you remove moderation rights on the front end
  4. Marc
    Please let us know if you require any further assistance, but at present it appears this is a 3rd party issue, based on the above.
  5. Marc
    I see the is actually an update in progress on your site at the moment. If you are still having these issues once that upgrade is completed, please let us know.
  6. Marc
    If the issue there is in a custom language pack you would need to contact the author of that language pack.
  7. Marc
    This happens generally when there is a limitation hit on the server somewhere. Check your server error logs just after this occurs, and it will likely show you the item that is preventing you uploading. Memory_limit can be one, due to additional memory required to process animated gifs
  8. Marc
    Ah, sorry, indeed that is correct. I can move this to our suggestion forum, where it can certainly be evaluated.
  9. Marc
    Not sure what could have caused that, but we can take a look. Could you please update your access details on file? I will then see if I can see whats happening
  10. Marc
    Taking a look at this now for you, and will let you know once we have a resolve Edit: It seems this may need a higher level of support to take a look. I have therefore created a ticket for you, which we will get escalated once we have the required access information
  11. Marc
    I see from your ticket there it seems to have been an isolated incident and you have things rebuilt now. Of course if you see any issues like that in the future, please do let us know.
  12. Marc
    Sorry to see you were having issues there. As a cloud customer, we are able to resolve that on your behalf, and this has now been done for you. If you are seeing the same issue still, please clear your browser cache and test again.
  13. Marc
    Renewals are generated automatically. Whether they pay them automatically will depend on the payment methods you have set up, and if you have methods set up that allow this (card payments via stripe, paypal billing methods etc) if the customer has chosen to have payments taken automatically.
  14. Marc
    Thank you. I have added a report internally for this
  15. Marc
    Im not seeing any issues when I test on my end with this, adding it on my profile. Could I confirm if its here, or if its on registration? Also, please ensure you check this on a default unaltered theme & language pack, with all 3rd party items disabled
  16. Marc
    Not a problem, these things happen. Glad to see you found the issue
  17. Marc
    It is indeed. Glad you like 🙂
  18. Marc
    What browser are you using there @Adriano Faria ?
  19. Marc
    Custom blocks you create in pages, would depend on what you set up and what options you choose
  20. Marc
    It seems this is actually working as intended, however we understand how it's a little confusing having to reënter this. Therefore this has been brought up as an internal discussion, so thank you for letting us know.
  21. Marc
    Did you manage to get this sorted @Square Wheels ?
  22. Marc
    This is not something that is available at the present time, unfortunately. However an interesting idea, and I will move this over to our suggestions forum for you
  23. Marc
    There is no way in which to change the caching for this block independently. I have moved this ticket over to our suggestion forum, so it can be considered.
  24. Marc
    No problem. Please could you let me know once you have checked that?
  25. Marc
    Someone will respond to this as soon as possible. We will need to go through your support items first of all to see what has been happening before we respond. Just wanted to reply to ensure you are aware this has indeed been seen
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