Marc

If you switch off lazy loading, are you seeing the same problem? 

Which page is that? Is that your home page or another page?

It would seem an issue just on your own browser there. Im not actually seeing it happening on my end at all

Smooth scrolling isnt really something that is controlled by the software. This is something that would be controlled by the browser. Unfortunately it is a browser issue you would be looking at there

Your renewals give you the spam service, the ability to download the latest releases, access to client related area etc. Not just support. With regards why you pay for renewals when you are not upgrading your site from an unsupported version,  there is only really yourself who can answer that question. Our advice would be to upgrade. The version you are using there has not been supported for years, and isn't even supported for security related issues. The choice not to upgrade is entirely your own there

In the instance there, the user could not find the support button as they were looking in the wrong place. Simply as they were used to looking for it elsewhere. Not sure how creating a document on our support process would resolve that issue. Of course I can ensure the guide is updated on obtaining support, as that would indeed resolve that issue

Indeed it looks to be an OS issue, rather than one our end unfortunately. I can see it on my windows 10 machine, but it does seem whatever the issue is, they have resolved it on windows 11. Not much help at the moment I know, but at least you know they will resolve it eventually

Please let us know if you manage to get that solved

You would need to pull the URLs and scopes that you need to set up in th auth2 setup shown by my colleague above and enter those. We would not be able to assist with actually setting it up or getting the correct information unfortunately. If you are unsure what which items are, you would need to contact that oauth2 provider to ask those questions.

Glad you managed to find a solution to the problem you were trying to solve there 🙂 

There isnt any plan to change the way in which these work in relation to caching at the present time, unfortunately. Glad you found what was happening there though

As this is an individual persons subscription you are referring to here, the simplest method would have been to change the expiry date of the item to a month further on. To do this, you would select the item on the users customer view tab, and then click edit, and change the date

Just wanted to follow up on this one. We have been working to find better ways to provide information to you regarding items which may not yet be solves, but are awaiting being solved. When there are items such as this, you will now see prefixes are added to the topic to state they are known issues, or they are fixed in a future release.

You can see an example of this here, as we have now started using them

This is in addition to other items we have for use internally to follow up on items. So we can internally add to our own records to follow up on an issue, and come back to keep you guys updated when we can. 🙂 

Thank you for reporting. I have added this as a bug to our internal bug tracker

I believe you may find this of interest 😉

No problem. If you have any external caching, I would also ensure you disable that

I would need some examples and step by step how to reproduce this if possible. I have tried both the following

Test 1

1. Create a poll topic
2. add the block on home page
3. go to topic and vote
4. go back to home page and I see I cant vote

Test 2

1. Create a poll topic
2. add the block on the home page
3. vote on the block on the home page
4. go to the topic, and see I cant vote

I am unable to replicate this on my end. Is this being done by leaving both pages open, or is it showing as you havent voted on the block after leaving the page?

I have created a ticket for you there. Please could you respond with your community URL, along with ensuring you add access details?

Do you have rewrites enabled on your server? That would be the first thing you need to check there

The only way to stop people from adding any search would indeed be to disable the search. There isnt really any way around that. What you could do however is to ensure you have a reasonable flood control enforced. That way it really shouldnt matter

The first thing I would advise there is ensuring you are not using any 3rd party applications and running the default theme, before asking him to check again. If its then working, you would need to trace back which one is causing the problem. Also check he does not have any plugins running on his browser that may be causing this

Ive just created a ticket for you that you will have got an email on. Could you please respond to that with the details needed instead? We can then take a look

10 minutes ago, ZackR said:

Thanks! I'll give that a shot. I really appreciate your taking the time to help me out!

Thats what we're here for. Let us know if you dont see them going through once you have done that of course

Please would you update your access details on file? We can then get that looked at for you