Marc

Please go to support in the top right of your Admin CP, then select "clear cache". Once you have done this check again. It looks like its simply a cache issue you have there

This is usually caused by issues server side. Check for mod_security issues being logged first of all. 

Also, I would highly advise you upgrade your site. You seem to be significantly behind on updates there

There isnt really much we can add to what facebook themselves have stated there. You need to edit your privacy policy to state how a member of your community would request data deletion. Even if that is a "contact x", that information must be present as per facebooks policies. Once done, you nee to let facebook know to review it again.

You can see how to amend your privacy policy on the site here

The renewal term was originally to change to 12 months, however based on feedback, this was reverted to 6 months. So unless you happened to pay a 12 month invoice in that small period of time it was set, it will be 6 month from the time you last renewed. Aa mentioned by opentype above, you can check this on your client area

Just to confirm, this has now been fixed internally and should be in the next release.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

I would say here, if you cannot run those queries manually, you need to contact your hosting company to see why. You should be able to run those queries on your database, and if you cant, then that will indeed cause you issues.

Another thought here, check with your host to see if you have any external caching, such as cloudflare, varnish cache etc. If so, disable those

As mentioned, I would wait for your other ticket being looked at first of all. It may be its being looked at currently and that is causing you issues. It may be related to the issues you are having. I am not seeing any speed issues on my end when on your site though to be honest

Have you checked in your system logs to see if you have any logs relating to that item again? Did you remove that plugin entirely?

There would indeed be a rebuild going on if you have just upgraded. I would suggest awaiting your ticket being addressed before going any further

No problem. We can then see the outcome of your ticket and go from there

You would need to delete them all, or at least delete the rules which give them out. The only other way would be to switch off the achievements didn't entirely.

When you upgrade, it will rebuild. So initially users will indeed have 0 points until its completely rebuilt. So as long as your own ranks are there, it would rebuild. As they aren't, I have created a ticket for you and will get that looked at. 

With badges, you can delete and they will indeed no longer be awarded. Any already awarded would disappear. 

It should indeed keep existing ranks, but not the existing ranks system. I think that is the confusion there

I think there is some confusion here over what was selected. Keep would be to keep your existing ranks. It would not keep the existing system itself. That has changed in the new version and cannot be reverted to the old way of working.

1 - Ranks have gone - I can see its now using the default rank set. I will need to create a ticket and get that escalated for you to see what has happened. If you had few ranks, it may be worth deleting them and simply re-adding. If you had many however, I can escalate if needed. Let me know

2 - Yes, you can delete the badges that are there if you wish.

3 - Yes, this has changed entirely. You would be best to take a look at the following guide for how the new system works. There is actually a lot more you can now do with the system than you could previously, so you may actually find it to your advantage. You could have course delete all the rules and have the "one point one post" rule set, which is essenially what happened previously. There were not points as such before. It was simple number of content

No problem. Good luck with the upgrade

Just now, Ihia said:

Yes I was referring to the bubble thing - that has gone. is that correct? It has just vanished completely

Yes, that has gone. But it did exactly the same as that form. The only difference is you cannot see history any longer there

Just now, Ihia said:

Thanks I found it but that seems to just send an email.

Has the :live chat" support ended?

If you are referring to the bubble there, while we do tend to be quite quick on support, its not live chat. It does the very same thing and adds a ticket as the form you are filling in there. 

Have to admit, I'm quite happy to know you felt it was live 🙂 Means we are responding fast enough

This was changed over a week ago. 

When you log into the client you will see your purchases under the "manage purchases" tab. Click on "manage this purchase" and you will see it at the top of that page

Tickets are not stored in your client area any longer. If you wish to keep a copy of these, you would need to keep a copy on your emails, of which are sent with each response.

With regards starting a ticket, you can still do this by selecting your license then selecting Create Request on that page. However we would encourage the use of this forum you have just posted in, which is fully staffed

I have been playing with this myself to see what is going on, and logged this as a bug internally as it doesnt seem right to me either

You wouldnt do a fresh installation there. What you would do is restore that backup to your new hosting. As you are on likely a higher version of PHP than that version will cope with, the site will likely be broken at that point, but will be back online once you have upgraded. Once done, upload a fresh set of files from your client area, and visit /admin/upgrade to run the upgrader. 

You can see how to move your site here if you need more instruction on that part

Also, please ensure you have checked to ensure you have all compotents needed before you proceed to the upgrade step, using our requirement checker

Glad to hear you got it sorted there. Could I ask, did you fine the same with your other issue?

10 hours ago, LiquidFractal said:

Yep...and in my experience Microsoft Edge is one of the worst

I shall refrain from comment. Every time I say one browser is the worst, its like another tries to compete to break things faster

Also please check that mod_security or any other security on your server is not blocking this. I suspect this may well be the case here