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Marc

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Everything posted by Marc

  1. Marc
    This is not something you can do without editing templates, so have moved this ticket to community support for you to see if there is someone who can assist. If I get chance at some point, I will have a look and see what I would do if I was to want to do the same there. Is this a product review?
  2. Marc
    I can take a look at your ticket, but in answer to your question, if you have something that is private in nature, let us know and we can create a ticket for you
  3. Marc
    You are referring to the sorting there. You can only currently sort by oldest or newest activity, and not by oldest and newest start date. Similarly the 'time period' relates to the last activity date. There isn't really any way to do what you are looking to do there. I do see you have the pages application. You could create a topic feed block on another page, if its something you wish to go that far into for your moderator, as an alternative thought
  4. Marc
    If yours also a member logging in with an alternative login method? Please provide a linked example if you can and we can then take a look for you
  5. Marc
    Please could you update your access details on file, as they appear to be incorrect. We can then take a look for you Actually the opposite is true. We encourage people to post on the community, and we can pick it up from there if needed. We can access users login details just the same as we can from a ticket. Its only really if there are indeed any details that need to be sent to us privately that we need a ticket.
  6. Marc
    This was forwarded to our account services, and can take a while to go through, as these are completely separate systems unfortunately. I can assure you that the ticket is there and awaiting accounts however.
  7. Marc
    By action, my colleague is asking what the user us doing at the time they see the lag in speed on your site. Also, it woul dbe helpful to know the name of the person reporting as we can log in as that person. If you dont want to give that name here, then feel free to message that to me if needed
  8. Marc

    Domain

    Marc replied to Fuelly's topic in Technical Problems

    Responded to your ticket just now, so we can get that applied for you
  9. Marc
    I see this appears to have been an issue with some folder locations that my colleague has said you can move there to resolve the issue. I will mark this solved, but of course let us know on the ticket if you have any further issues
  10. Marc
    I see my colleague has responded to your ticket there. Just mentioning in case you have missed this
  11. Marc
    Also ensure you are updated, and any optional patches are applied
  12. Marc
    I have created a new ticket for this for you, since it involves peoples addresses. We can take a look for you there
  13. Marc
    You may be able to get that information from your current hosting company, as to how many page impressions you are generating at present
  14. Marc
    No problem. I would suggest disabling both redis and cloudflare while you are testing there
  15. Marc
    I have split this into its own topic for you. Could you please disable all 3rd party items in the first instance, and let us know if you are having the same issue when all 3rd party items are disabled?
  16. Marc
    Yes, this was an issue internally affecting a small number of users, which has now been resolved. Glad to see you are up and running there,
  17. Marc
    These are now based on page views rather than on members, which is more generous for most. If you visit that page, it shows how many page impressions per month are allowed within each plan. What you need would depend on your own site of course
  18. Marc
    Have managed to pinpoint it and added a bug report for this. Im not sure where it was reported previously, but I'm not able to see that report anywhere. Apologies if that has been missed somewhere along the way, but there is a report in there now for it
  19. Marc
    Please could you check and confirm this is happening on a standard unaltered language pack first of all?
  20. Marc
    In your client area, select your license and you will see "Stored Access Information. Click the button below that to update your access information
  21. Marc
    I actually see on your screenshot there that you are missing your ACP icons. Please go to Support in the top right of your ACP, then select clear caches. Once you have done that, refresh the page and check things again
  22. Marc
    Ive split this off into its own topic. Im not seeing any issues on your site there. As mentioned in your ticket, please try clearing your browser cache also
  23. Marc
    Could you please confirm you now have this resolved?
  24. Marc
    Is that Marty McFly? On a more serious note though, have you checked your servers time to ensure that is correct? Are you using any load balancing or caching?
  25. Marc
    You can certainly add it to the notes within your access details on file when you add your access details. No need to give it out publically
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