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Marc

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Everything posted by Marc

  1. Marc
    Please note that our support response times are up to 72 hours. While we do usually answer very quickly, it will be slower over a weekend period. Sorry to here you feel that is the case, however it would never take many days to answer any topic. We are actually answering at the same rate (indeed its actually the same staff) as within the ticket system.
  2. Marc
    Glad to see that is now working for you. Just to elaborate on the above, designer mode is a mode that can be switched on by theme designers to work on the templates outside of the admin area. Its not something you need to worry about if you're not a theme developers really. However it does create that folder when its switched on.
  3. Marc
    Glad to see you found what you were looking for there. Please post an image of what you see if you can, then we can get that looked at
  4. Marc
    We dont have anything like that on here at present. Not sure why there would be a need for it though to be honest, as we work through the support forums here. If you post in these areas, it would be picked up on
  5. Marc
    No problem. Hope you manage to get it resolved
  6. Marc
    I have been looking at this, and from what I can see those errors are happening directly after an issue with being able to write to your redis instance. I would suggest first of all disabling that, and seeing if the errors still occur I would also note, it would be worth disabling all 3rd party items and monitoring, but I would go for testing redis first of all
  7. Marc
    We would need to know which site it is you are referring to on this one. I would say however, while we can check any issues you believe there may be with archiving, running out of space is fundamentally a hosting problem. If you are very limited on space there, you should be looking to get more suitable hosting. If thats something you dont wish to concern yourself with at all, it may be worth looking at our cloud options. We would be happy to discuss your requirements if required on that https://invisioncommunity.com/buy
  8. Marc
    Could I ask you to see if you can replicate this on our site here? Also, please disable all 3rd party items and test on your site. If you are then still having issues, let us know the result of each, and provide us with information on what browser and operating system you are using
  9. Marc
    I have created a ticket you will have just had notification on. Please respond to that notification with those videos attached
  10. Marc
    While there isnt any text there, you do indeed have a join button in the top right of the club on every page that you visit. You can add a custom text field if needed which would show on the top of the club overview stating you have to join to participate. This may resolve the confusion if needed.
  11. Marc
    We can (and have) create a ticket on your behalf if the need arises. In this case it required one to be cretaed. You simply reply to the email from my colleague
  12. Marc
    You can multiple select, as mentioned, for any moderator option. So click the check box in the top right of every post you wish to delete then click the trash can icon from the moderator menu.
  13. Marc
    There is of course an alternative option there, in that you can change the name of the members group to whatever you wish, create a new members group, then add your promotion rules. Anyone in that first group would be moved with the rules gradually, or you could just mass move them if needed.
  14. Marc
    I would certainly check what is mentioned above, as I have seen this happen previously myself.
  15. Marc
    Glad to hear you have what you need.
  16. Marc
    You would need to speak to the author of that theme if its specific to that theme. If not, please ensure you only have rewrites in your htaccess that we have provided, and no others, then test again
  17. Marc
    You would need to check the timezone on your server there, as well as the timezone on your mysql instance
  18. Marc
    No problem at all 🙂
  19. Marc
    No problem. Glad to hear it 🙂
  20. Marc
    No problem. Do feel free to reach out if you see any further problems with it
  21. Marc
    we were seeing some minor issues which were resolved earlier this week with licensing, similar to what you are reporting. When was the last time this happened? If it was more recent (since yesterday for example) then are you running anything which may block connection to our license server? Things such as Cloudflare, or firewalls running on your server blocking external connections.
  22. Marc
    I feel you're more
  23. Marc
    While I dont think its related, I have ensured all patches are run for you on the site. There doesnt seem to be anything specific to the user you messaged me with. I see there is a very short delay on view new content while it fetches data, but nothing I would see as being wildly slow. If we could have an idea what we are seeing as slow there, that may indicate if we are seeing the same thing or not. Other than that, if you could obtain the information mentioned by Charles above, that would be helpful
  24. Marc
    Indeed this is the only way in which to do it without customisation
  25. Marc
    It depends on your hosting and what logging they use for this. Only your hosting company can answer this.
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