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Marc

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Everything posted by Marc

  1. Marc
    You would then need to contact your hosting company to obtain the correct detail there
  2. Marc
    The only place on the software itself you would change is within the conf_global.php file, unless you have added a custom URL to any of your file storage options. Other than that, it would be the server redirecting, and you should contact your hosting company
  3. Marc
    We have added a bug report for this also, so that we can investigate and improve for the future
  4. Marc
    Please check your server for mod_security, securi or similar, and check the logs. Something there is blocking the request
  5. Marc
    Glad to hear you got upgraded there. These will usually happen when there is a break in connection between the client and server. If you are getting this each time of course, let us know
  6. Marc
    Please ensure all access details on file are up to date, then we can take a look. Also please ensure you are using only our default htaccess
  7. Marc
    Have you disabled all 3rd party items you have? Also try disabling anything showing im the profile with regards any profile fields you may have set up, in case those are causing it
  8. Marc
    There isnt anything to prepare for there. Our cloud infrastructure is already set up to cope with large volumes.
  9. Marc
    Yes, thats correct
  10. Marc
    Upgrading to the latest release would always be the first thing to do
  11. Marc
    Before I look further at this, could I ask if there is a reason you dont have the rewrite URLs in place?
  12. Marc
    All of them should be populated please. Your FTP details are currently incorrect
  13. Marc
    The first thing I would say there is that you are not on the latest release of the software. You need to update your site to the latest release and test again in the first instance
  14. Marc
    Thank you for reporting. I have reported this internally
  15. Marc
    There isnt really a mobile and desktop theme anymore. Its the same theme which is responsive.
  16. Marc
    If you can update your access details, we can take a closer look if needed once you have done that
  17. Marc
    Disabling plugins cannot cause a DDos on your server. You would need to contact your hosting company to see where this is coming from
  18. Marc
    Please upgrade your site to the latest release first of all, as you seem to be a little behind on releases
  19. Marc
    I have just created a ticket for you on this so we can take a closer look at it for you
  20. Marc
    Thank you for reporting. I have reported this as a bug to be resolved in an upcoming release
  21. Marc
    Have you now resolved this, or have you done the upgrade? If not, we can take a look to see whats happening there
  22. Marc
    That is expected on some URLs, and isnt something you should worry about. What is happening is its blocking items which should not actually be crawled, to ensure the important stuff on your site is
  23. Marc
    The FTP details appear to be incorrect. Please could you check those?
  24. Marc
    I see you are now showing as client, but not seeing any response on your ticket there. Have you now resolved this?
  25. Marc
    Please bear in mind while posting, that not everyone will have the ability you have yourself, and may actually not be self hosted either. In the case of this one, you are actually incorrect. Webserver logging will not give you 'only' the guests. It will give you everyone.
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