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Marc

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Everything posted by Marc

  1. Marc
    No problem at all, John. Please let us know if that does not resolve the issue
  2. Marc
    Glad to see you found the issue in any case 🙂
  3. Marc
    I saw putting roller skates on a tortoise, and I swear I nearly marked that as a solution. 😄
  4. Marc
    You're not missing anything. We are just concentrating only one the one caching method.
  5. Marc
    As mentioned, you would really need to submit a topic with facebook, as its them who are blocking.
  6. Marc
    As mentioned by my colleague, you should not be reinstalling the software., If you are moving the site, you should be doing this in the manner described here. Its likely this is causing your issues
  7. Marc
    Are you allowing only a specific URL somewhere? I ask with you stating its only the admin CP. Other than that, it may be worth opening a ticket with facebook on this
  8. Marc
    This would depend. If someone states they are away for a week, then clearly 3 days would not be reasonable. If someone disappears entirely and you don't get any response for a week, obviously that is unreasonable. However if you put in a request on 23rd December, and haven't received a response by 4th Jan, that's entirely reasonable, as its Christmas. In addition to that, if its something that may take some looking into, that may take more time than someone just asking if something is possible. In short, there is no simple answer to your question.
  9. Marc
    Datastore can be rebuilt for the most part, yes
  10. Marc
    No problem. Good luck with the completion of that
  11. Marc
    Fair enough. There was no indication of this in the original post, hence the confusion.
  12. Marc
    Glad to hear it 🙂
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Marc
    We can give a list of IPs (I will pm them shortly), however we cannot give specific times on when we would look at the issue unfortunately
  15. Marc
    You would need customisation in order to remove the name of the application there, which is what I believe you are pointing to. However note its difficult to know for sure with just a word and no context on the whole location
  16. Marc
    This has been sorted on your other topic for you. 🙂 Enjoy
  17. Marc
    Thank you for applying the nameservers in advance there. I have now applied your domain to the site for you, so pending your domain itself resolving to the nameservers completely, you should be good to go.
  18. Marc
    As mentioned above, we would need more information on this. We would need an example page at least. In most cases, this will tend to be server related issues that need to be resolved.
  19. Marc
    Please double check these. The details on file are not allowing access unfortunately
  20. Marc
    There is no way in which to change this at the present time. Only PayPal is accepted in the marketplace
  21. Marc
    In addition to the above, I have created a new ticket for you and assigned it to our sales team so that they can go through with you what is needed to achieve this. I'm sure we can get you sorted out so that you no longer have to think about the hosting side of things.
  22. Marc
    As mentioned, I would suggest disabling 3rd party items, unless you know you are using cloudflare at all?
  23. Marc
    Go to Pages->Page Management, and you will see that item there. Just click the pencil icon at the side of it to rename
  24. Marc
    There is no way in which to group by product association at present. I will however move your ticket to our suggestions area so it can be considered in future releases.
  25. Marc
    As mentioned, I have added notes to this ticket for a developer to review for you
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