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Marc

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Everything posted by Marc

  1. Marc
    This is incorrect. The link itself was posted by the user. What has not happened is that the user has likely not intentionally posted a ukraine image. It is a link to an image on an external site, which means that external site has control over what image it is.
  2. Marc
    Based on the document you have mentioned there, its actually an experimental feature just in edge
  3. Marc
    I have tagged our developers who are better placed to be able to answer the question for you there. Someone will be in contact as soon as possible
  4. Marc
    Unfortunately that may well be the case. While I understand its affecting all your applications, we are unable to tell you how you can fix those items without disabling them to readd things, as we simply didn't write those applications so wouldn't really know. While I'm very sympathetic to the issue you have there, its simply not something we are able to fix even if we wanted to. Why is it you are unable to disable, out of interest? I know why you dont want to uninstall, as that would lose data, but its not clear why you would not disable? Did you do the manual upgrade route?
  5. Marc
    Having looked at this on your site, I would suggest first of all reverting these changes. It appears you are using an alternative solution to S3 with the S3 storage handler. This is something which of course would not have been tested by Invision as it's not something we officially support. This is very likely why you are having issues. In addition to that, it seems there is a modified file on your system, and that file is the storage handler file There are quite a few other issues there such as not using INNODB, not yet being on UTF8MB4 which are likely not related. However your system is also not running the latest version, which also may cause you issues. There are repeating system log errors relating to CURL on search, but between these there are also timeouts on curl related to backblaze, which is likely why you had issues initially
  6. Marc
    I'm very sorry to hear you feel that way, as that is certainly not our intention. You asked how to do something that there is simply not a way in which to do, other than changing the location of each and letting it move them, which is what was stated above. So as far as what you have asked here, we have answered. It does need to be noted here, we would not manage your site on your behalf, and this has never been the case. This is no different here to what it would be within a ticket. You have mentioned here you moved to S3, but the files have not been moved, and also asked what files. The answer to the question there is if you have moved all locations to S3, you would move all files in your uploads directory. There is nothing you would exclude there. If you are moving individual items in the list, you are going to need to move them first to another location on disk (so that you then know what files), then move them to S3. There is no other way in which you can determine which files are which.
  7. Marc
    Please could you provide me with a link to an item which is broken? I can then get a ticket created and that escalated
  8. Marc
    Yes, that is correct. The quick search is a content search. In order to search members you would like the search icon without entering anything to get to the advanced search, then click to search members
  9. Marc
    Sorry, it appears your topic was missed there. Do you have a link to the blog item so I can take a look for you?
  10. Marc
    Yes you have details, but those access details do not have access to your site files. They cannot access the path you have added there
  11. Marc
    No problem at all. Glad you managed to get to the bottom of it regardless
  12. Marc
    Indeed that will be the issue. However that does mean the FTP details are unfortunately incorrect. While I can connect, it does not lead me to your site
  13. Marc
    Also incorrect unfortunately. Could I just check you selected the correct site? Please provide the first character of the domain
  14. Marc
    Please could you check those, as they still appear to be incorrect
  15. Marc
    Please could you update your ACP access details on file? I can get to FTP but cant seem to get into the ACP to look
  16. Marc
    That would be correct, yes
  17. Marc
    LOL no problem. Happy to assist
  18. Marc
    I have tagged our developers to respond on that one.
  19. Marc
    What Im saying there is the IPs showing there are not actually UK based. So there isnt actually an issue there with stripe. The message being returned to the users is correct
  20. Marc
    Not really sure what I can suggest to be completely honest there. All I can say is there isnt anything on the software end that would really cause what you are describing
  21. Marc
    Only your hosting company is really going to be able to answer that question, as they will likely be able to see what limits are being hit there
  22. Marc
    I have moved this topic to our developers forum for you. Development is outside the scope of standard support, but hope you manage to get an answer to what you are trying to achieve
  23. Marc
    Looking at the message and your stripe setup, that would be correct. The stripe setup you have set in your system is limited only to some countries, and the couple I have checked there, are not allowed countries in that stripe setup
  24. Marc
    That can really only be caused on the client side. There isnt anything the software could do to cause issues for an individual person in relation to the speed of the site. You would be best in the first instance to report this to your hosting company, as it sounds like something is limiting bandwidth for individuals
  25. Marc
    No problem. I would also need to know the item, so please PM that too
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