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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    I have sent you a breakdown for your products and pricing on PM for clarification. It does look like there was actually a pricing issue on yours which I have since corrected.
  3. Marc
    Ah, thank you for letting us know. It doesnt seem the same issue then.
  4. Marc
    We actually have a ticket open at present with a similar issue. Twitter appear to have changed their interface, so its very likely this is going to be something we need to work on. I have flagged this topic for follow up, so will let you know the result
  5. Marc
    They are, however Im a little confused. You mention this happened when watermarking was added, however watermarking is not currently switched on. Have you since switched this off?
  6. Marc
    Please could you check your admin access there? It seems to be incorrect at present
  7. Marc
    I would need a link to the topic, and the name of a user who you believe shouldnt be able to see this
  8. Marc
    Fully understood, and Im sure we will have a fix available for this soon
  9. Marc
    This is certainly not the case there. I appreciate you still have an issue, however you have responded to say you repurchased and still have an issue 4 hours ago. My colleagues in billing will get to this as soon as possible.
  10. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Marc
    I have to admit to being extremely confused by your topic here. Looking at your topics, you appear to have had only 1 topic in our support area here prior to this one, which was responded to in just under 2.5 hours. I do see there is a ticket present where there is an issue with your purchase of the product, which has been looked at by my colleague, and you mentioned there was 10 days. However that topic was started on 19th. It was responded to on the 20th and unfortunately has taken a few days for this to be looked into. It has not however been 10 days there, and had to be forwarded to another department for investigation.
  12. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  13. Marc
    Yes, if you can please update all access details on file, and then let us know
  14. Marc
    It would depend upon the feed itself. If the feed has a timezone 5 hours away from yours, it would indeed adjust. There is no way in which to change that. I would need an example in order to advise further
  15. Marc
    Have you perhaps switched off the ability for that user to actually see profiles at a module level? You would be unable to see settings that dont apply to a group, and that would be the case if there is no over all permissions.
  16. Marc
    This isnt something we are able to hotfix, as there isnt actually a fix yet available. Its been added to our bug tracker, but hasnt, as of yet, been resolved Just to add to this, if you keep your aye on this topic you will see the prefix change to "In future release" when its actually been resolved
  17. Marc
    It will also show to some people, regardless. For example moderators will see this. We would need examples in which to take a look at, in order to advise further
  18. Marc
    I have added that to our list of items to update for you. What is it you are having issues with?
  19. Marc
    You need to then speak to your hosting company. Unless your PHP is using suPHP or suExec, it would generally need to be 777. Either way however, your hosting company would need to assist you with resolving the problem, as the issue is it cannot read to your datastore folder
  20. Marc
    There is no way in which to manually alter someones timezone. This is automatically done on the 4.x system. They would need to check on their own system for where the issue is there, as it can only really show incorrectly if the users system is incorrect
  21. Marc
    Please do let us know if you require any further assistance
  22. Marc
    It may be they have not yet finished rebuilding. If you can provide access on file, we can certainly take a look for you and see what is happening
  23. Marc
    Try increasing your memory limit. It may well be that the server is hitting that when its processing the GIF image
  24. Marc
    Please could you provide me with the ID of that member? We can then take a look for you.
  25. Marc
    As these are actually valid characters, there is no way in which to prevent this in the software itself, at present. There are modifications people have created for this, as mentioned above.
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