Marc

I would certainly try rebuilding first of all. You are likely going to need to do that regardless of outcome here. If that doesnt resolve the issue, please ensure all access details on file are up to date, and we can then go take look for you

Glad to hear thats now working. Sounds like it was a cache issue.

It shouldnt be, no. Are you seeing any errors on stripe logs?

I have created a ticket for you on this. Please check your email for any response, and add detail there of what the issue is

You have nothing set on your live installation, so there would be nothing stopping you from installing this. If its live you are now doing you would not add -TESTINSTALL to the end. Please could you clarify what issue you are having?

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

If the above is not the case, please check your server error logs for what is being logged. It doesnt sound like its getting as far as our logging system

This is only true if you are looking for us to do it for you. If you are looking to do this using our converters yourself, you can use those on self hosted. With regards getting the look of your community right, please take a look here

Please feel free to post that up within our suggestions are, if its something you would like to see on a future release

Thank you for your message. I have added one of my colleagues on to our conversation, and we can continue there to see if what you have sent is the cause

Anything from the way that 3.x worked would not be relevant today, so unless you have a specific reason for wanting those articles, I would probably delete them, yes.

Please clear cache both user side and server side, then check this again as mentioned above. If you then still have the same issue we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

I can move this to the suggestions area for you, unless you want to add anything to that? This isnt however a bug. Its always been like that, and indeed you could edit it. The quote button is simply adding the text and formatting to the editor. There isnt really anything else special about it in terms of being able to edit that text, as with anything else

This is correct. We will have this resolved as soon as possible, but in the meantime the above would be the only way forward on a new install

Please understand that techs responding to support queries may not be developers themselves. We would not confirm through code or logs if we have seen items such as that, as they may well be unrelated in nature. When there are known problems in areas however, we would see them in our bug reports. The IPS Diagnostics are for general patterns, rather than specific instances. For example, if we see x happening repeatedly in y area on z occasions, we may decide as a company that area needs to be looked into at a higher level than simply fixing one bug. I understand your are a developer yourself, and I understand the frustration entirely. However we simply cant go through peoples individual code. You are running custom code in that area, and also not running the latest release. I understand you have checked code differences between 4.7.0 and 4.7.1, but we dont support altered code as per our support terms, and while we of course will make common sense exceptions for this (and Im sure you will agree we have in your case on many occasions), there was no information given there. Just that its broken. And we need to follow the support procedure on this.

Ban settings and spam defence are not related in any way at all. So that can be completely ruled out here. If you believe there is an issue with Ban Settings, we would need a complete example. By this, I mean "x happened a this link, and I dont believe it should have because of y". We can then log in, take a look, and advise accordingly

Have you confirmed this has completely resolved the issue now?

Glad to see you finally got this working 🙂

Thank you for letting us know, and glad you managed to get the issue resolved

I think what may have been missed here is the support part.Its not limited support we can offer when there are issues on windows server. With windows server, we dont offer support at all. So this wouldnt be a bug, as much as being simply its run on an unsupported platform.

Do you have any caching running there? This would be the most common cause of what you are seeing here

The above is the only option in this regard. We would not carry out updates on legacy platforms unfortunately

We would not generally advise using a windows server nor a local installation for your main site. All we can say for sure is what you are seeing is an issue with server configuration, rather than one of your software

It may be worth speaking to each other here to see if you have anything in common with regards 3rd party items. All I can say for sure is that the software itself doesnt do this