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Marc

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Everything posted by Marc

  1. Marc
    This is part of our SLA, so unfortunately we do need to insist if you have modified files, they are reverted before we can provide support. I understand your frustration, but we cant be checking through a persons changes to see if they may affect part of a site. We also have many many occasions where its "It cannot possibly be that" where we find it is. Just as a note here, you really should be modifying via the plugin system provided for that purpose. We would never advise on changing files in any scenario
  2. Marc
    Sorry, Im a little confused as to what is being reported. Clear cache clears the cache. It wouldnt regenerate resource images as they should already be present. What exactly is it you are trying to achieve?
  3. Marc
    I have created a ticket so we can get this looked into for you
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    Also ensure that you have an application actually set as a default applications (star icon next to the app). I have seen it happen very rarely where that default is missing for some reason.
  6. Marc
    Same here.
  7. Marc
    Of course 🙂
  8. Marc
    Im not sure why you believe it would need to include our IPs there? This would be the case only if cloud hosted
  9. Marc
    Please provide a link to the item in question so I can take a look for you
  10. Marc
    This will show current ones, but if they have previously it wouldnt show. Of course you are indeed correct though. Apparently I should have slept more 😄
  11. Marc
    Im not sure what it is you are bumping here. You have a ticket which I opened for you, and have responded. We are awaiting action from yourself at present. Please check your email the response was on 13th
  12. Marc
    There is no way in which to do this, other than going to their profile
  13. Marc
    Could you please clarify what issue you are having with translating the word guest?
  14. Marc
    I have created a ticket on this, so we can get this looked into further.
  15. Marc
    You would need to contact your mail provider on this, to ask them to advise. While we send the email, we have no control over the actual email its sent from, nor the receiver
  16. Marc
    In you scenario here, David, the cupholders are some CSS changes you have made. The core files are the engine that runs your site. We will issue support, all we ask is that thoe modified files you are running are reverted to be stock while we look at the issue. I would note, this is the same for themes, plugins, applications etc. We always ask for things to be tested without those modifications. We're certainly not saying we will not give support. We are simply asking you to ensure we can issue that support in the correct manner.
  17. Marc
    I am not seeing that error at present. That would only show if it was unable to write at that specific time for some reason
  18. Marc
    That is the correct response from mysql you would expect on running those. It should now allow you to do the upgrade. If you are still seeing those issues, please upload a fresh set of files from your client area, and run the upgrader from /admin/upgrade instead as its likely you are seeing a bug there
  19. Marc
    You would need to speak to the author of that item to request how you would change that action
  20. Marc
    No problem. Hope you find what you need
  21. Marc
    Could you please confirm what version of SQL you are using, and also see if this is using strict mode. Also test this with all 3rd party items disabled (although its likely server settings if it was working beforehand)
  22. Marc
    Could you please all update your access details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We can then see what you all have that is causing the same issue, and get you sorted
  23. Marc
    Sorry, my confusion there @cdickson. Didnt realise you have 2 active licenses for that URL. Please clear your browser cache as just saw someone else still seeing the same and it was caught in their cache. Ifi you are then still seeing the same, please let us know, but I can see your site on this end, no problem at all. Once you do get on, please be sure to upgrade to the latest release
  24. Marc
    I think there may have been a misunderstanding there. Something on your end is indeed redirecting. What that is, Im not sure. But there is nothing at all within the software that would redirect to woocommerce. Checking any htaccess files for redirects would be my best guess, and disabling any plugins and applications you may have running.
  25. Marc
    This should be working with INNODB (and in fact this is what we work with). Could I confirm you havent changed anything else, such as switched it to strict? If not, please try rebuilding the search index from your admin CP.
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