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Marc

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Everything posted by Marc

  1. Marc
    Ive tagged our developers on this for you, to see if we can get some insight as to what may be happening.
  2. Marc
    We dont have a specific release date at present. You will likely see a beta before you get the full release.
  3. Marc
    This is indeed a month 🙂
  4. Marc
    There is no setting for this. Its automatically added by the software
  5. Marc
    Please check those details provided. Unfortunately they are not allowing login
  6. Marc
    Im not able to replicate this. Do you have an example I can look at?
  7. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  8. Marc
    Some of these features simply rely on our cloud environment to function. Live threads for example. In the case of those, its not something we can cost effectively develop for the self hosted environment. Others, it is of course an active business decision. As with any business, there are different levels of purchase you can make. In terms of the marketplace, this has been discussed on many many occasions. It was simply a losing proposition for us as a company. We provided a marketplace for customers to find products that others sell, at considerable time and cost to us as a business. This wasnt something we were able to have continue.
  9. Marc
    I have sent these instructions also in the email sent to our sales team, but indeed Nathan is correct.
  10. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Marc
    I would very much advise on playing with the new ways of doing things before passing judgement. I would say however, I feel that "everything except pages" on what is a complete rewrite of the way in which pages are put together, is a little unfair
  12. Marc
    There are many optimisations which are being worked on within the platform. Its worth noting however, that indexes added for your specific site may not work for everyone, and we have to bear that in mind when adding them to the core platform
  13. Marc
    If you have images missing entirely from your server, you would need to restore those from a backup. So you need to check that first of all
  14. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  15. Marc
    No problem. Let us know if there is anything else you need assistance with
  16. Marc
    We're a way off that yet. A downloadable alpha/beta would need to come well before that point 🙂
  17. Marc
    There doesnt appear to be anything obvious there unfortunately, so it would be a case of optimising your sql instance to ensure it can cope with the heavier loads of pulling that much information
  18. Marc
    Its worth mentioning, we do have a cloud based platform which may be a lot more suited to your needs, if you are uncomfortable with server related tasks. Things like this would simply no longer be an issue. The problem you have at present is you're unsure on how to perform the files tasks, and for the most part, versions of server items arent up to date with what you need in order to keep things running. We would of course help you to transition over, if you are interested https://invisioncommunity.com/buy
  19. Marc
    Much love 🙂
  20. Marc
    Please dont post login details on the community. This is a public area. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. (admin details is what we will need) We look forward to further assisting you.
  21. Marc
    actually that may well be the version you are running too, as that was an old bug
  22. Marc
    You shouldnt. We all started somewhere 🙂
  23. Marc
    We do not provide telephone support We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  24. Marc
    I have created a ticket for you on this, so we can take a closer look
  25. Marc
    I have escalated the ticket you have created on this
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