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Marc

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Everything posted by Marc

  1. Marc
    Your site itself will remain operable if inactive, however you cannot upgrade or use any IPS related services such as support, spam service etc. Of course after a 2 year period your license would be permanently expired, so you would then not be able to renew
  2. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Marc
    I have tagged our developers to see if they can advise on this for you
  4. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Marc
    There wouldn't really be any way to do this at present unfortunately. Please feel free to post up within the feedback area if you wish to see something like this added to a future release of the product.
  6. Marc
    We would not advise on removing indexes, no. They will be simply readded on the next update. I will however pass this along to our developers
  7. Marc
    Not quite. Admin can have different permissions, but there is no "super admin". You can have all permissions or some permissions, but there can be multiple admin with all permission. There isnt a single admin that has more than all the others unless you specifically have set it that way. As a cloud customer, if you want us to confirm your position we can certainly do that. Submit a ticket to us with the name of your account and the other admins account, and we can certainly ensure you are better informed of what you need to do
  8. Marc
    Please could you provide those members names (or IDs if you prefer). I can then take a look for you
  9. Marc
    Im unable to replicate this, so I have created a ticket for you, which you will get an email on shortly. Please provide the file you are trying to import there so we can take a look for you
  10. Marc
    Im not able to replicate this issue on my end. Please could you let me know exactly what you are selecting/deselecting, and I can then see if its that specific combination?
  11. Marc
    You would indeed need to upgrade in order to add pages to your product, which is the only way you would be able to add that file
  12. Marc
    There isnt this planned at present. I would advise posting this in our feedback forum if you wish to see something like this in the future
  13. Marc
    I can take a look now. However there is no guarentee it wont need to be escalated, and if that is the case it would need to be left out until the issue is resolved
  14. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Marc
    This has indeed been hidden in the directory until they have the issue resolved. Any other questions would need to be directed to the site owner
  16. Marc
    You have an issue on your community. There is no way of telling if these are causing the issue until they are removed from the equation. If we review the issue, we would be disabling them entirely in order to check this. But the others absolutely have to be addressed. The file changes for example, are unsupported
  17. Marc
    We would need very specific examples to take a look at, but from what you are saying there, it sounds likely there is an issue on their end rather than yours
  18. Marc
    You still appear to have many issues on there you need to ensure you address before we begin looking at this to ensure these are not the issue. You need to at the very least ensure everything is up to date (apps and plugins for example), address the issues with files that are edited showing in the support area of your admin CP, along with also the database items.
  19. Marc
    Are you able to reproduce it? The issue we have is nobody appears to be able to reproduce the issue unfortunately
  20. Marc
    Really no need to bump again 4 hours later 😄
  21. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  22. Marc
    Matt knows more than me 😄
  23. Marc
    I will take a look at this on my instance here and get a bug report in if I can replicate. 🙂
  24. Marc
    Please update login details. Your htaccess details are present, but there is no password for you ACP present
  25. Marc
    We do not have a c4 model we are able to provide on how our cloud is built up. There is some information on our cloud policies, which is shown below, however I dont believe this is what they are looking for. Realistically, we would require more specific questions than what is being asked there really, but I have created a ticket so we can discuss more as needed https://invisioncommunity.com/legal/
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