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Marc

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Everything posted by Marc

  1. Marc
    Do you have any banners for upgrades or anything showing at the top of the page? If you click to dismiss those and refresh, does that correct the issue?
  2. Marc
    Glad we at least know the problem 🙂
  3. Marc
    Its extremely unlikely to be honest. If you can provide access, I can see if there is anything I can see that you cant
  4. Marc
    Could I ask if you are testing this without being logged in? It may well be you were seeing cache
  5. Marc
    This is correct, as any time there is search criteria, the ability to prune will be present 🙂 You could use a date range which is huge. Then once its searched, click on the spammers tab. Always back up of course Generally it wouldnt be expected that people would prune banned users
  6. Marc
    Glad to hear you found the issue there 🙂
  7. Marc
    Not honestly sure what you mean there, Nathan. There was indeed step-by-step what needs to happen there. I understand there may have been questions after that, but there were indeed specifically what needs to happen. @CaptJeff, you are currently running PHP 7.4. Before you continue any further, with the working site, have you made a complete backup of the files and database at this point in time? If not, please have your hosting company do this before you do anything else at all. And we can then work from there. With regard 3rd party items, you have 4 3rd party plugins, although they are all disabled. If you are not using those, you are probably best to uninstall them completely, by visiting System>Site Features>Plugins and selecting the x next to each item. I would highly advise on not using any 3rd party items, and sticking with the base product. Get to this point, and we can then continue from there
  8. Marc
    No problem at all 🙂
  9. Marc
    Unfortunately we have no control over paypals API. Please feel free to add that as a suggestion in our feedback area, however this is not something we can instantly change during the course of support
  10. Marc
    I have moved this to the feedback area for you
  11. Marc
    Sorry to hear that. However its quite likely you can be more specific with the URL changes in order to correct the issue, so it may be worth looking at those.
  12. Marc
    Thank you for your feedback on that. I will certainly get that guide looked at
  13. Marc
    I can move this to our feedback area, however indeed it only accepts positive values. We do of course have methods in which to discount items such as codes.
  14. Marc
    You would visit System>Site Features>Applications and System>Site Features>Plugins I fully understand and empathise with your situation there. However the reality is, there isn't a huge amount more we can give in terms of advice here, and this would be the correct advice to be giving you. While I understand its not possible at present, it would be irresponsible of me not to provide the correct advice
  15. Marc
    Because they are valid characters, so would not actually be changed. Is it causing a problem with the URL itself?
  16. Marc
    Just looking at your ticket, it seems all your questions there were answered. You would need to purchase a cloud solution and then you can put a ticket in to request a transfer
  17. Marc
    Assuming you are referring only to 3rd party payment methods there and not as a whole. Please disable all other 3rd party applications and plugins, and then retest this to see if you are seeing the same issue
  18. Marc
    If you are still having this issue, please do the following, which should now correct the problem Admin CP > License Key > Resync License Data
  19. Marc
    We are aware there is an issue at present, which we are looking into.
  20. Marc
    I've created a ticket from yours so we can look further into this (no other reason than yours was closest 😄 )
  21. Marc
    No, its not a problem at all. It was actually more with you titling it that there were questions 😄
  22. Marc
    It may actually be worth reaching out to their support on this to see if they can answer the question, or at least tell you what they are seeing there when they try to access, if you are sure you have provided access
  23. Marc
    We would need to take a look at that site, so the user would need to add you as an alternative contact if you would like me to take a look
  24. Marc
    Please try again now, and let us know the result
  25. Marc
    You would also need to check that mentioned above
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