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Marc

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Everything posted by Marc

  1. Marc
    I logged it to see if I can see anything there, but unfortunately, the login details on file are not up to date. If you are getting a blank page however, thats something the server will be logging, and your hosting company should be able to tell you exactly what that is
  2. Marc
    Looking at the ticket, there isnt anything to do at present. It's a bug we are aware of, that hasnt yet been resolved.
  3. Marc
    I'm not sure the issue you are reporting here is an issue with the software, unfortunately. If the back button on your browser isn't taking you back to where you were previously, that would be a browser issue.
  4. Marc
    No problem. Hope you manage to get the issue resolved
  5. Marc
    You would need to contact a server administrator to do this for you, if you are unsure how to use Azure. Azure itself is just a cloud environment, so the question there is actually quite vague in nature. The invision platform will run on any environment that meets the software's minimum requirements, provided it is configured correctly.
  6. Marc
    We would need more information on what you have before this. What you have there is correct for a criteria of filtering only if the forum name contains certain text, however it doesn't show what exactly you are filtering.
  7. Marc
    Yes, this is what you need to do. If you are unsure where to find the error, you would need to ask your hosting company. However if you cannot find that, just get it to that point and let us know
  8. Marc
    Ok hidden those just to keep things tidy. I can see a reference to cleantalk. Not sure if that is something you have installed? What I would suggest here is getting to that same point again first of all. Then you can check the error logs as soon as it hits that point. If you then still have an issue, ensure access details are up to date and let us know. Do not revert it as we then can't see what the issue is.
  9. Marc
    On first look, they dont appear to be our standard database templates there. Please could you confirm if this is the case?
  10. Marc
    You should upload all files and overwrite any in the package, merging folders. Any files which shouldnt be overwritten, were created (therefore not in the download)
  11. Marc
    No problem at all 🙂
  12. Marc
    No problem. I would suggest before reverting next time, getting hold of the server error logs and posting them for us to see what the issue is.
  13. Marc
    As mentioned, do you have an example I can look at?
  14. Marc
    You would remove them from my picks if there are items you dont want to appear in the emails either. Alternatively if you dont want ant showing at all, you can shut them off from System>Settings>Email
  15. Marc
    It sounded like it may have been a 3rd party item that wasnt compatible, rather than missing files, but no problem. If you are unsure where your server error logs are, you would contact your server guys for these
  16. Marc
    Yes, that be would be correct
  17. Marc
    There is no option for that, no.
  18. Marc
    I would need more information on this. Are you referring to something on your own site? If so, I would need an example member and club they pay for.
  19. Marc

    Classic Area?

    Marc replied to ZakRhyno's topic in Feedback

    We already have a classic self-hosted section here https://invisioncommunity.com/forums/forum/524-classic-self-hosted-technical-help/ There isn't really anything not relevant to both other than this, so not sure what section you would be looking for
  20. Marc
    This is something that would need to be 3rd party developed. There is no way in which to do so within the core platform.
  21. Marc
    OK, if its blank entirely like that, it means an error was thrown before its got to the page load and will therefore be logged in your server error logs. Please check those and let us know what is showing
  22. Marc
    Created a topic for you there, so we can get things sorted
  23. Marc
    A little confused there. There was a bug report added for the issue
  24. Marc
    In your browser window on that page, remove everything after /admin/upgrade/ then press enter. Then log in again
  25. Marc
    This is actually the main issue here. It's a different system people need to get used to
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