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Marc

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Everything posted by Marc

  1. Marc
    No problem at all 🙂
  2. Marc
    Unfortunately we have no control over paypals API. Please feel free to add that as a suggestion in our feedback area, however this is not something we can instantly change during the course of support
  3. Marc
    I have moved this to the feedback area for you
  4. Marc
    Sorry to hear that. However its quite likely you can be more specific with the URL changes in order to correct the issue, so it may be worth looking at those.
  5. Marc
    Thank you for your feedback on that. I will certainly get that guide looked at
  6. Marc
    I can move this to our feedback area, however indeed it only accepts positive values. We do of course have methods in which to discount items such as codes.
  7. Marc
    You would visit System>Site Features>Applications and System>Site Features>Plugins I fully understand and empathise with your situation there. However the reality is, there isn't a huge amount more we can give in terms of advice here, and this would be the correct advice to be giving you. While I understand its not possible at present, it would be irresponsible of me not to provide the correct advice
  8. Marc
    Because they are valid characters, so would not actually be changed. Is it causing a problem with the URL itself?
  9. Marc
    Just looking at your ticket, it seems all your questions there were answered. You would need to purchase a cloud solution and then you can put a ticket in to request a transfer
  10. Marc
    Assuming you are referring only to 3rd party payment methods there and not as a whole. Please disable all other 3rd party applications and plugins, and then retest this to see if you are seeing the same issue
  11. Marc
    If you are still having this issue, please do the following, which should now correct the problem Admin CP > License Key > Resync License Data
  12. Marc
    We are aware there is an issue at present, which we are looking into.
  13. Marc
    I've created a ticket from yours so we can look further into this (no other reason than yours was closest 😄 )
  14. Marc
    No, its not a problem at all. It was actually more with you titling it that there were questions 😄
  15. Marc
    It may actually be worth reaching out to their support on this to see if they can answer the question, or at least tell you what they are seeing there when they try to access, if you are sure you have provided access
  16. Marc
    We would need to take a look at that site, so the user would need to add you as an alternative contact if you would like me to take a look
  17. Marc
    Please try again now, and let us know the result
  18. Marc
    You would also need to check that mentioned above
  19. Marc
    Please bear with us on any updates. Of course, we would need to write them first of all
  20. Marc
    Please could you clarify the question there, as you dont seem to have asked any from what I can see.
  21. Marc
    Do you have any 3rd party payment methods you are using there?
  22. Marc
    Please feel free to post that up as a suggestion in our feedback area if you would like to see this appear at some point in the future
  23. Marc
    Are you getting this when all 3rd party items are disabled also?
  24. Marc
    Indeed we would need more information on this. The item and the feed please
  25. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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