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Marc

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Everything posted by Marc

  1. Marc
    Sorry, Im not sure what you mean here. You can see the selector in your screenshot
  2. Marc
    Template hook points is what you would be looking for
  3. Marc
    Do you have anything showing up on console?
  4. Marc
    This applies to all releases. Templates are no longer something that can be edited on version 5. (other than pages of course)
  5. Marc
    Thank you for letting us know, and glad to hear you found a resolution to the issue
  6. Marc
    Given what is being said there, please test this on a default unaltered theme. However the reality is, the bug is on chrome there
  7. Marc
    It will depend on the beta process and what comes up in that process. Especially at this point in the year, I could say one or the other and only be out by a week to change that answer 🙂
  8. Marc
    We dont support your server set up at all there. It would be for the server admin to determine if this works and is writable. It seems at present it isnt. From the point of view of the software, it just follows the path given and reads/writes to that path
  9. Marc
    Its an open bug report so it will be looked at. However as with all betas, we cant guarentee it will be for the next beta release.
  10. Marc
    The issues you are having there are certainly hosting, unfortunately. Even loading the initial login page for the admin CP (there is very little even being loaded at that point), it timed out a few times, and logging in is taking a very very long time. Again, there is very little actually even running in that location other than the menus Eventually got this, and this is certainly an issue with the mysql setup
  11. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Marc
    We simply changed where we issue it, thats all. Nothing really changes in terms of the support you get 🙂 Please provide me with the name of the user in question Have you changed something on your forum since yesterday?
  13. Marc
    Im not sure what leads you to believe you arent getting support here? We are issuing support from the support forums, and if these need to be escalated, a ticket would be created for escalation In terms of performance, you would need your host to look into that. Some of the items being shown there are very simple queries. If its having issues with those, then its configuration on the sql side that needs to be addressed. In terms of the error mentioned, could you please let us know where this is being seen?
  14. Marc
    Please could you screenshot everything on the page, as Im not able to reproduce this issue?
  15. Marc
    If you feel something isnt working, please post in the bug tracker
  16. Marc
    Glad to hear you managed to get the issue resolved 🙂
  17. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc
    Im not entirely sure why you have given me those, to be honest 🙂
  19. Marc
    It looks like you have a 3rd party item that is causing you issues there. Please disable all those first of all. Also, it looks like you are not on the latest release. You should also update that to the latest
  20. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. Marc
    When you move to our cloud environment, you would be upgraded to the latest release of the platform. From that point on, you would then upgrade using the ACP as you do currently. In terms of 3rd party items, you would need to speak to the individual authors. We have had items that will not run on cloud, although it doesnt tend to be many at all. But we cannot answer for certain as we have not written those items. Only the authors would know that
  22. Marc
    Yeah, I would add in a suggestion for that. I think its been thought of more in terms of people using it for purposes where you would want to show them all. Guides would be a good example
  23. Marc
    Its in beta at present.
  24. Marc
    Changed Status to Not a bug
  25. Marc
    We are not able to renew the alpha sites now that we are in the beta process, as per Ryans response here
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