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Marc Stridgen

Invision Community Team
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Everything posted by Marc Stridgen

  1. ^ that would indeed be the very first thing you should do. Failing that, I would suggest first of all asking your hosting company what is causing your hosting to crash. If they can provide you with a query that is running for example, we may have a better understanding of what is causing you problems
  2. There is not such a feature built in as such, however you can add group formatting in html, so you could add whatever you needed in there. To do this you would edit your gropu, then select "Use HTML" next to the group formatting item, and add your code as needed Note you may also then want to go to Members->Member Settings->Profiles->Profile settings, and switch to 'Global' for the Group formatting setting there.
  3. The only items you can order by at present are the items shown in the "Default sort order" list. There is no way in which to order by a custom field at present. As you are still asking if someone else may have other ideas, I have moved this to the community support forum. If you would like to see sort orders for custom fields added, please feel free to post this as a suggestion within our feature suggestions forum.
  4. The progress bar is unrelated to these. Thats a visual bug. When you get -200 this means the server itself is throwing an error at some point during the upload process. Usually this will be that its hitting something like upload_max_filesize, memory_limit, or some other limit on the PHP setup
  5. As at present this is actually working as it was intended, I have moved this to our suggestions area for consideration.
  6. Excellent find! I will get some more information on that my end now, and see if we can get this confirmed, then logged as a bug
  7. You would find what is being referred to above in Commerce->Payments->Settings->Tax Rates within your ACP (Admin CP). You can choose from either a single rate per country, Separate consumer and business rates, or European VAT rates where there is a differentiation between VAT-registered and none VAT-Registered companies
  8. No problem. If you are happy with the resolution there, all good.
  9. Sorry to see you are having issues there. With this one, it will need to be looked at by one of our developers for you. I have gone ahead and created a ticket for this, and someone will be in contact as soon as possible.
  10. I have created a ticket for you on this. Its impossible to say without investigation why this may have happened.
  11. If the same member is awarded the same item on 2 occasions, it would indeed get awarded twice. Say for example, 2 separate posts for being helpful. So on the profile it would actually show twice, with 2 links to the items in question. For example, 'Mr Test' here has 2 badges for being helpful
  12. It can only really be cache external to the software if theme updates arent showing after clearing cache. I would suggest contacting your hosting company on that issue
  13. Ive opened up a ticket for you on that, so we can get in and take a look for you to see what is happening.
  14. No problem. Glad its now working for you in any case
  15. Redis would be the only external caching method we have available to set in the ACP now, and is what we use ourselves. We do always say to ensure you are sure you need it, and to ensure that it is actually providing you with a benefit first of all however. Used when it isn't needed can actually be counterproductive.
  16. Just an update. I have sent this up to our tier 2 developers to take a look at this and see whats happening.
  17. There is currently no facility for this within the software, unfortunately. Im not aware of any plugin for this at the present time, but someone else may of course correct me on this
  18. I have seen your ticket on this, and will do some back and forth with you on there to see if we can get to the bottom of what is causing the problem for you
  19. Glad to see you got it installed there. Could you please give me a little more information on how you are adding the page there? What items is it using etc? I created a page using only the page builder, and selected to use a different name. When doing this, it created with that name no problem at all, so want to ensure I catch this bug if possible.
  20. Are you running the latest release there? If you are still seeing issues and on the latest release, please feel free to submit a ticket and we can take a look
  21. That is indeed how it used to work, however its quite a performance impact unfortunately, so this was changed.
  22. Background task issues are not really a one size fits all. I've taken a look at your ticket and escalated that to a higher tier of support so that we can get that looked into for you
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