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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Issues on your hosting are not covered by our support, no.
  2. Marc Stridgen
    I assure you the fix is there 🙂
  3. Marc Stridgen
    Seems there is an issue with its detection there
  4. Marc Stridgen
    We cant, as its your tmp directory, which is set up by your hosting, not by the software. If you are getting 403, thats something else you would need to check with your host as that is a permissions issue
  5. Marc Stridgen
    It will auto renew if you have a valid payment method on file. We have a bug report in for that duplication issue. Could you let me know which site this is for?
  6. Marc Stridgen
    The only way to do that would be not to make anyone else leaders of that club
  7. Marc Stridgen
    You would not have access to either, until you run the upgrade directly from /admin/upgrade . Did you do this? If so, we need to see the issue in action in order to advise on this If the auto upgrade is showing this, it means it cannot download to your server or unpack. The most likely scenario being permissions on the server (tmp usually) or space
  8. Marc Stridgen
    We're on it, dont worry 🙂
  9. Marc Stridgen
    There is nothing within the upgrade that would cause something like this in any way. The only way this can happen is if the spammers have the login details for those accounts already. If its happening on a huge number of accounts, it may be worth force changing passwords on accounts. Its worth noting here, that hCaptcha will do nothing to resolve an issue with spam from existing members. They do not use captcha when posting, as they are members. Its also worth noting we have 2 factor authentication on the software that would prevent this from happening. It would be worth using this and enforcing it for your members if you have such issues
  10. Marc Stridgen
    What you did would be the correct course of action. I would advise on trying that again, and ensuring you run the upgrader at /admin/upgrade once uploaded
  11. Marc Stridgen
    Sorry to hear you feel the error handling is poor there. I would however point out that the message itself there states how to deal with the error. The most likely cause is your theme, and next to that 3rd party items. You can disable each of those to check within the support area of your admin CP. You can also see the full error within your System Logs in the same area if needed
  12. Marc Stridgen
    Please check the details, as these are incorrect at present
  13. Marc Stridgen
    Thats something you would need to take up with your host, as mentioned in the message there
  14. Marc Stridgen
    Try clearing out the datastore folder and see if that resolves the issue for you
  15. Marc Stridgen
    You could just delete the contents of that table, after ensuring you have made a full backup
  16. Marc Stridgen
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  17. Marc Stridgen
    Members should be able to add with those permissions. I would say however, final has just been released so check on that first
  18. Marc Stridgen
    You would need to ensure its updated for that site then. At present you have display name in your access details, but your site uses email to log in
  19. Marc Stridgen
    Indeed it would be the same price. The reason you didnt get a response to your first email is you emailed support and you dont have support via email. You should contact accounts for any accounts related queries. I can see there is a ticket there you submitted around half hour ago. I have closed that one off for you as its been answered here
  20. Marc Stridgen
    Please install the latest beta, rather than beta 1. We are a few versions in
  21. Marc Stridgen
    Please ensure your access details on file are set to your test site details, and I can take a look for you. Note, we dont actually support test instances
  22. Marc Stridgen
    Please provide a screenshot of what you are seeing if possible
  23. Marc Stridgen
    The reality is, you need to rule things out one at a time. I understand what you are saying about the disabling of items, but its an necessity if you want to get to the bottom of issues
  24. Marc Stridgen
    That will have nothing to do with the CSRF. Have you tested this without your 3rd party login enabled?
  25. Marc Stridgen
    Glad to hear it 🙂
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