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Marc

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Everything posted by Marc

  1. Marc
    Have you since managed to get this resolved?
  2. Marc
    I have just been informed by my colleague this is a known issue, which will be resolved in the next upcoming release
  3. Marc
    Have you managed to resolve this?
  4. Marc
    Did you manage to find the answer to this?
  5. Marc
    Did you manage to get this sorted?
  6. Marc
    Labels would come from your shipper. Im not sure what you mean by the issues you are having. Perhaps screenshotting this may help?
  7. Marc
    We would not usually delete topics once the solution is found, as it can help others to resolve similar issues
  8. Marc
    No problem. Please do let us know
  9. Marc
    I have looped in our developers to advise on this. Someone will respond as soon as they get to it
  10. Marc
    That is not the same issue. If your system requires different permissions you would need to change the permission of that folder. You can add a constants.php file with the relevant permissions if required also.
  11. Marc
    Also have those users clear their browser cache, and check from the theme link at the bottom to see what they are seeing as the selected theme. I am seeing a dark theme on my end
  12. Marc
    Taking a look at what you have there, it looks like you are using the Twitter API v2, which is not shown in our docs. YOu need to be clicking "Create App" and not "New Project" on there. I will take a look at the docs and make that clearer, as V2 did not exist when the documentation was created
  13. Marc
    Of course, anything you add to the site outside of our normal functions has the potential to break things I suspect there that it's the static width you have set on that iframe, but would not be able to tell you for certain. It would be for you to take up with the ad provider. You can disable it for mobile using code as shown here
  14. Marc
    This is being caused by your custom advertisement code. When that is disabled, there are no issues present
  15. Marc
    Hello, You are correct. In the same way, if you have it on light and you specifically select white, you also would not be able to see it. If you select no colour manually, it will show black on a light theme, and white on the dark theme
  16. Marc
    Could you please provide a specific example user? We can then take a look at that for you
  17. Marc
    It is indeed, yes. Just responded to you for another screen, then will add to notes here and we can go from there
  18. Marc
    Please could you screenshot what you are seeing? I am not seeing any issues on my end
  19. Marc
    There is no built in way to change the ACP coloring any longer. This is intentional, and by design
  20. Marc
    Please could you provide me with an example of where you are seeing an issue in the ACP?
  21. Marc
    Please could you screenshot each page of your twitter setup in a PM and I can add private notes to the topic here? We can then advise accordingly
  22. Marc
    That is correct, yes. What I was confused about is the image you last posted, with the menu open. Have you done that on another device?
  23. Marc
    I have created a ticket for you on this, so we can take a look for you
  24. Marc
    That now works, however the Admin CP details are not. Please could you ensure both are correct
  25. Marc
    We cannot assist with 3rd party items, so your only option if its causing you issues would be to employ a developer to resolve the issue, or remove the item
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