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Marc

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Everything posted by Marc

  1. Marc
    Do you have an example I can take a look at?
  2. Marc
    I would suggest they do that. If they are then still having the same issue, ask that they provide a full screenshot, so we can verify the actual issue and who they are logged in as
  3. Marc
    It does indeed! In fact what you mention is the intention of doing support in this way. We can build a database of similar issues. It does have other advantages too, for example while we will provide official answers based on how we would use the software, some customers may have other ways to implement different solutions. So its pretty win win
  4. Marc
    You could simply add a profile field for this, and set it to show.
  5. Marc
    You dont have to pay priority support. There is no force to do that in any way at all, unless you want to contact us using your email rather than our official support channel. All that has happened is our official support channel has moved, and is now here. This is fully staffed, we can escalate were needed, we have access to your account details as we did previously, and can get things to a ticket if we need to obtain more private information.
  6. Marc
    Sorry, Im a little confused as to what the report is here. If his username is already filled in on the page, then that is a browser issue rather than one with your site. He would need to be logged in as his own account, as he would indeed receive that message otherwise
  7. Marc
    There is no way in which to do that at present time, unfortunately.
  8. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    These are areas we are looking to improve on. Please check your PMs on the site, as there is some important information there relating to your license.
  9. Marc
    There are circumstances where items have just been purchased and never been added for example, that we would address in the course of looking through your account in account services. I had taken the time to take a look into that, rather than just saying no.
  10. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    You would need to disable all 3rd party items and test this again, enabling them until you find the cause. The issue you are having there is resulting from a 3rd party product. In this case it's the "members country" item, but there may be more
  11. Marc
    The following would be where you can find people offering IPS customisation https://invisioncommunity.com/third-party/providers/ It would be the login template you would be wanting to change
  12. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  13. Marc
    Thats something you would need customisation to achieve, by modifying the login form
  14. Marc

    Support?

    Marc replied to Jheroen's topic in Technical Problems

    You are simply posting the issue in a different place, its still fully staffed, we still have access to your credentials in the client area if provided, and we can still escalate where needed, dont worry. What is the issue you are having? Lets see if we can get you sorted out
  15. Marc
    A cancellation can be reinstated. A suspended item cannot and access to it is immediately removed
  16. Marc
    What nathan mentions above is the correct way in which to do this. You dont need to edit a constants file for this.
  17. Marc
    If you can provide a link to the topic, along with the name of the member, we can then certainly take a look at that for you
  18. Marc
    You would need to speak to the provider of your SSO solution on this. Of course you can set any group to access whatever parts you wish, but the SSO provider would need to add additional code to add members to a group automatically
  19. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Marc
    No problem at all. Of course if the issue escalates at all, let us know.
  21. Marc
    On taking a look at the settings you have there, this needs to be escalated, so I have created a ticket for you so that we can get to the bottom of the issue. Someone will be in contact as soon as possible
  22. Marc
    Done
  23. Marc
    I see that issue has now been resolved in the ticket for you. Of course please let us know if you see any further issues
  24. Marc
    You would need some manner of plugin to achieve this
  25. Marc
    I would indeed suggestion contacting us as mentioned above, as it would depend on the circumstances there really. Please ensure you let us know in the message specifically what you are looking to move from where.
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