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Davyc

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  1. Like
    Davyc reacted to TAMAN in Infraskew Theme [ support topic ]   
    Sorry for that i was unaware my messages storage was full
    its all good now 🙂 
  2. Thanks
    Davyc got a reaction from TAMAN in Infraskew Theme [ support topic ]   
    You are always on the ball with help and that is very much appreciated, not just by me but everyone who purchases one of your themes.  I actually got it to do what I wanted, which was to increase the main container width to 1450px using the following CSS I gleaned from the Chrome console:
    For the main contain width I used this:
    /* Increase main container width */ .ipsLayout_container, .ipsLayout_minimal .ipsLayout_container, .ipsApp.ipsApp_front #ipsLayout_header, .footer-wrap { max-width: 1450px; } And to ensure that the nav bar when sticking to the top behaved correctly I used this:
    /* Change width of fixed nav bar */ .ta_Header.ta_fixedBar .ta_navBar, #ipsLayout_header .ta_Header.ta_fixedBar nav { width: 1450px; } I'm not sure how correct these CSS changes are, or whether they're clunky, but they worked.  If you believe that a different approach would be more effective I'd love to see it.
    Many thanks again for your superb support - I've actually recommended your Infraskew theme to a fellow admin who I work with and I'm sure that he will knuckle down and purchase your theme, which, incidentally, is a delight to work with as I've managed to customise my site to the exact way I imagined it to be with relative ease.  So, thanks again for your help and support.
  3. Thanks
    Davyc got a reaction from TAMAN in Gradient Theme [ support topic ]   
    A few notes on the 4..5 beta;
    Changing the height of the logo in the Headers and Menus section has no effect.
    The Purple Palette doesn't show the same gradient on the nav bar as it did on the non-beta version; this was a particularly nice touch that has no effect now. Changing the palette has no effect.
    The Blue outline on the editor box is horrid and very distracting - it gives a blurred vision effect and it appears there is no corresponding setting in the palette options as there are no matching colors to change this.
    These are three I've discovered since starting to use this new theme since yesterday - if I find any more I'll let you know.
     
  4. Like
    Davyc got a reaction from Rikki in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  5. Thanks
    Davyc got a reaction from Lindy in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  6. Thanks
    Davyc got a reaction from SJ77 in unusually high number of Stripe declines?   
    I'd keep an eye on times and dates to see if any kind of a pattern emerges as to when a lot of fails happen - it could be something to do with the way people are being paid as a result of the pandemic and their monthly pay checks may be erratic and without realising it their accounts may be overdrawn or empty.  If nothing else appears to be untoward then it may be down to something like this. Keep a close watch and keep your own logs too. 
  7. Like
    Davyc got a reaction from Andy Millne in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  8. Like
    Davyc reacted to CoffeeCake in unusually high number of Stripe declines?   
    Here's more information on Stripe's decline codes and how to interpret them:
    https://stripe.com/docs/declines/codes#do_not_honor
    do_not_honor
    The card has been declined for an unknown reason. The customer needs to contact their card issuer for more information. Typically, this would be for fraud alerts or insufficient funds for banks that don't report that information back to the processor.
  9. Like
    Davyc got a reaction from Rhett in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  10. Thanks
    Davyc got a reaction from SJ77 in unusually high number of Stripe declines?   
    Is there any reason for the fails?  Does your dashboard allow you to see a reason for a fail? Have you contacted Stripe support to get their assessment of why there are so many fails?  I would presume that a fail is due to someone's card not being authorised, I would contact Stripe support and see what they say.
    I set up Stripe for a client and when we had an issue they were extremely helpful.  Hope you get it sorted soon as I feel your pain.
  11. Haha
    Davyc reacted to Morrigan in Support Needs   
    I considered starting a rivalry but you all are great as you well know.
    Edit: You know if you're my favorite. 😉
  12. Like
    Davyc got a reaction from Morrigan in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  13. Like
    Davyc got a reaction from Tripp★ in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  14. Like
    Davyc got a reaction from Ryan Ashbrook in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  15. Like
    Davyc got a reaction from Jim M in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  16. Thanks
    Davyc reacted to Marc Stridgen in Support Needs   
    Thank you for your kind words, Davy. Always happy to assist where we can 🙂 
  17. Like
    Davyc got a reaction from Miss_B in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  18. Thanks
    Davyc got a reaction from Marc Stridgen in Support Needs   
    Sometimes I feel compelled to speak out with regards to a service, it doesn't happen very often but today I do feel compelled to say something about the support given by Invision.
    It's First Class!
    I've noticed, over the years, that some users post quite disparaging words for the support given, but I've never experience this myself and I truly believe that you have to give praise where it's due, just as much as you have to voice concerns when things are not going right.
    I'd like to say thank you to all of the staff who have dealt with any issues I've raised, but in particular to @Marc Stridgen who has always been professional and always sorted out any issues I raised via ticket in a very speedy, precise and concise way.
    It's because of this professionalism that I have and always will use Invision and continue to recommend it to my own clients when I believe it will fulfil their needs.
    Thank you guy's and gals, each and every one of you.
  19. Like
    Davyc got a reaction from marco2306 in Dangerous PHP Functions Enabled   
    This is a stock reply that most shared hosts send out because any changes they make affect the whole server which may (that is a big 'may') affect other users on the server; however they have to allow for those who 'may' use them.  If you copy the php.ini file I posted into your admin directory and the warning goes away, then you can use the php.ini file in all folders.  A word of warning, putting the php.ini file solely in the admin folder is not recommended as that just removes the warning and will not give the added protection to all folders that the system will access in use.
    Your alternative to copying the php.ini file to all folders (providing it works on the server your site is on) would be to change your hosting to a VPS or dedicated server where you have root access and then you can make those changes unrestricted. It is a minefield out there for VPS servers (dedicated are expensive) as to who offers the most reliable hosting.  Good luck in your endeavours and I hope that you can get this sorted.
  20. Like
    Davyc reacted to marco2306 in Dangerous PHP Functions Enabled   
    Let's see what the provider says about it.
    They are really trying hard to satisfy the customer.
  21. Like
    Davyc got a reaction from sobrenome in Get rid of unnecessary duplication of elements   
    The copy and paste is not showing the image, but you can click on the link.
  22. Like
    Davyc got a reaction from sobrenome in Get rid of unnecessary duplication of elements   
    I've done a mock-up of what I was referring to earlier - I basically used the Google console to move elements around and delete others.  The items pointed from the arrow I was not able to move, but if they appear on the same line that the arrow points to that would free up some additional head room.

  23. Like
    Davyc got a reaction from sobrenome in Get rid of unnecessary duplication of elements   
    The title of the topic could be combined into the first post - giving it a header and some direction as to what the topic is about.  It does look a bit odd on reflection having something appear as it does 🙂
     
  24. Like
    Davyc reacted to 13. in Get rid of unnecessary duplication of elements   
    The interface has unnecessary duplicate elements in some places. It would be great to get rid of this duplication and thereby simplify the interface and make it more clean and readable.
    Here is some examples:



  25. Like
    Davyc reacted to Jordan Miller in Visual cues upon logging in for the first time   
    Very interesting stat.
    It's our job as community leaders/builders to minimize that "I don't like them at all" stat. People don't like forums IMO because they just don't know enough about them and can appear to be confusing to use. Thing is, if you use any social media app for the first time, it's confusing, too. 
    I'm pretty tech savvy, but I joined Tik Tok for the first time just to see what the fuss was all about, and at first I had no idea where to look, what to do, how to make on etc. It took a little while to play around. 
    If we can minimize the overwhelm with visual cues and a great onboarding process (which I am doing with Auto Drip campaigns firing off as soon as they validate their account), it'll outperform social media.
    I think there's a bit of social media fatigue going on in the world. There's a lot of negativity and competition for likes and not much opportunity for discussions. This is great news for IPB communities. There's an opening to reclaim some of this traffic right now, so implementing visual cues for example is important now more than ever. 
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