Luuuk

@Mattwhat would you say if your barber would tell you that your haircut costs now 50% more just before they finish it, but then tell you that it's not a big deal because they didn't want to be the cheapest, just the best? I bet you would be furious and rightfully so.

In your communications, you are referring to "Community Support" - if someone comes on to this site looking for support then they are likely to be looking for 'Community Support' as a result, which will end up with them finding this:
https://invisioncommunity.com/forums/forum/406-community-support/
And has the description:
I'd suggest a rename of that forum to remove that confusion, and maybe a rename of the actual support forum to something like "Official Invision Community Help & Support"
https://invisioncommunity.com/forums/forum/497-help-support/
 

This line from yesterday stood out - I mean who'd have thought that Invision re-made their entire website to coincide with the sudden/zero notice price rise just to show their customers that it was worth it. That is dedication for you.
 

Generally speaking, after so many years I feel I can say that invision is a company that thinks well about the choices it makes. But this time, as others have already written, I am very concerned about the collapse of the Marketplace. It is quite clear to me that the new pricing policy and the type of support offered for a fee is aimed exclusively at the business sector. This means that hundreds of hobby forums will be looking for alternative software solutions and this also means less appeal for me and many other developers to develop app and plugins.
Although I don't know the reasons for a series of "blows" thrown at the customer at the same time, I find some of the choices made by Invision risky.
Even if I accept the price increase, which is something I can live with, I think it was a mistake to remove the possibility to pay every 6 months. This has disoriented customers even more, even giving a perception of a heavier increase than it really is.
Furthermore, it must be acknowledged that one of invision's greatest assets has always been its ticket support. 
In short, I'm a bit worried, I'm sure I'll be one of the last to abandon ship... I've been here for 20 years... but I confess that I've been looking for alternatives for the first time in many years.
The problem is not the price, I am more concerned about the choice to let the hobby communities go.
Unfortunately I don't think the the fresh new green buttons can turn this into good news.

Let's see, I understand that even the pandemic period is not the best but let's try to give confidence to Invision as Jordan asks. Instead I would ask invision to review at least the possibility of returning to payment every six months, not for me, but I think it would help many.

What strange email I got today from @Matt 
First the subject was somehow give the idea my account license had problem, then they are good news to start with as price rise? Good news for whom? Yes for IPS indeed not for customers.
I and other whom been with IPS from start been with this, no problem, if that will lead for better support, but:
Now with this price rise you drop the support (no matters how you explain it, it very clear you drop your support) and force me to use the community for it, or of Couse pay as well for support.
My records show I always goes and supporting IPS, but this time, the term for support is not acceptable at all.
I hope you reconsider you support term again, thanks.
 

Holy crap, I missed the no more support part.
So, just so I understand.
Improvements and substantial releases will likely continue at the snail's pace we've seen over the past few year.
I like the six-month plan because of the lack of updates.  Why do I want to pay when there's nothing to upgrade?  Now I can't do that any longer.
Everything costs a lot more, more than hobby sites can afford.
Developers are already telling us (after only a few hours) that they are bailing out.  Add ons (sometimes for things you remove) will dry up.
If I need support, I have the honor of paying for it.
Seems like you helped your small customers make up their minds.
What a mess.

I am concerned that you might think that the feedback is "send an e-mail a few hours before changing the look of your web site (and oh-by-the-way-side-note-pricing-models-for-existing-clients-go-into-effect-immediately-with-no-significant-advance-notice)."
The feedback is that you should have provided notice on revised pricing models, inclusive of what those revised prices would be months before implementing those changes so that organizations could make appropriate changes in their expected operational expenses.
Speaking for our organization, there's no issue with the changes other than you didn't give any notice to revise our operational forecasts and planning, and our renewal is also in November. Thankfully, we have the ability to reallocate funds unexpectedly, yet not all of your customers are in that position, and it's rather poor form for what we consider a partner in our organization's ongoing success.
I receive an e-mail from a streaming video service that their monthly price will go up one dollar with more than a month's notice. It's just inexcusable to have tied this all into throwing a new shade of paint on your sales site.

This, to me, is the worst thing - I'm unaffected, I can plan for February, I can cover things.
But when you have someone who suddenly sees a "slight" rise in what they have to pay in a few days compared to what they had previously budgeted for? That's not on.

No no no. Come on. You weren't minutes late, you're weeks late. You have clients who have renewals at the new price due in days (maybe hours), which due to the change to annual pricing and the increase will mean an outlay of more than double what they were expecting. Can you not see how giving a reasonable amount of notice is the least you should have done?

I don't understand this at all. What do you mean there was no great way to communicate this?
From: IPS Community
To: CoffeeCake <coffeecake@mmmcoffee.cake>
Date: September 1, 2021 9:00 am
Subject: Upcoming changes to your subscription
Dear community administrator,
Effective December 1, 2021, we will be making the following adjustments....
<insert changes here>

Yes there was. The email should have landed first. Logging into a refreshed website to find out the prices have increased without so much as a whisper, especially when increasing as much as they have, is quite frankly appalling. If customers in the sector I work in found out about prices like that, we'd be fined by a regulator for treating customers unfairly.
In the years I've been an IPS customer I can count on one hand, with fingers to spare, how many times I have been upset about something IPS has done. I have truly been an advocate of IPS in all that time. This is a time I am really quite upset, because the feeling I am left with is simply that IPS no longer values me as a customer. If it did, it would have taken steps to communicate with me in a more proactive way. An email landing tomorrow is like closing the stable door after the horse has bolted... Pointless.
I've gone from a $140 renewal split across two 6-month periods to a single $205.00 renewal every year.
Firstly, that's a 68% price increase in one go and it's an inflation-busting one at that. I do not expect a business to holds its prices forever, but I do expect to have price increases communicated before they're made effective, and I do expect them to be reasonable. Secondly, and this is leaves a far more bitter taste in my mouth, it's a great way of increasing IPS's cash flow whilst simultaneously hurting mine. IPS benefits from a big chunk of renewal cost all in one go, while I'm left trying to desperately plug a short-term financial gap that was not planned for. Thirdly, it's due in November so I am left with little time to deal with this situation. It may not be as short notice as some, and I really feel for those people, but a small hobbyist website like mine can't just muster those kind of funds in that short space of time.
This entire fiasco really is a piss-poor show towards a long-time loyal customer.
I'm afraid that suggestion falls flat as soon as this happens:

To not renew, and risk running unpatched software, simply puts my users' data at risk. That is the reason I renew religiously every 6 months, and have always done so. I know that technically we can do this, but I do not believe it to be sensible to do so.

Bottom line: You didn't communicate these changes effectively at all, and you didn't learn from the last time(s) you didn't communicate effectively.
What will the next surprise be that you don't communicate effectively to your customers be?

I knew the prices would rise with this site relaunch, but I expected more a generous correction for inflation for new orders (not renewals). But the changes are far from slight. And for people like me who have many licenses, it actually threatens my entire business, because the price change is multiplied by the number of licenses. And the new terms make it all even worse. For my oldest license, I had an upcoming renewal of $85 as the last payment in this financial year. Now that jumped to $310—well over 300%! Yes, it’s for 12 months, but I still need to pay it NOW without having earned this money through the site or even planned for it. And even if would manage with this one site, I certainly can’t manage it for 5 self-hosted licenses and their upcoming renewals. 
And it didn’t had to be this way. There is the established system of grandfathering existing prices while only charging more for new customers for example. Or it could be a slow transition that is announced a year or two in advance, so we could have prepared for it someone. Dropping these drastic price and terms changes on us like a bomb, effective and possibly charged immediately, was a bad move. 
 
 

The higher prices will have a big impact on the Marketplace too.
- Many ppl will leave IPS -> less sales in the MP.
- The ones that don't leave won't invest as much as before in addons.
- Less addon sales will make devs switch to other platforms.
- Less and bad supported addons will frighten new customers
(that and the high prices for the basic backage of course).

Hi,
A user from our community pointed out that the unread notifications (from the bell icon) are in bold, but when you click on any of them, the bold is removed from all notifications, and not only from the notification that was clicked on.
Cheers.

Based on what? Because a total of two people in this topic say so? Out of the thousands of IPS clients who you have not consulted? That’s not how consensus works. Not by a long shot. But you win. I shut up. I saw a questionable statement. I questioned it. That’s what my sceptic nature demands. Not gonna debate language on a tech forum. You wouldn’t care anyway. 

Getting school flashbacks where you have to wait to move on because the stupid kids still don't get 1 + 1.
 
Fallback like @13. mentioned please.
Your product's main feature should be prioritzed above 2 bad browsers that form a minority.
Altough yes, safari is the 2nd most used browser, it's still only 18% of the world market (and declining).
So a fallback for these should do until it can be removed eventualy.
https://gs.statcounter.com/
 
It's not just a simple scrolling issue but an overall performance killer.

This is what scrolling topics with images in IPB looks like:
(Tested with 1gbit/s internet connection <10ms latency)

Why is this bad?
Text + Images + Scrolling = Forum
And this affects 3/3 of your product. (quickmath 😛)
What i'm trying to say is that, new features are cool, we love them.
But don't forget your roots, they need some love too.


Reason for the scrolling/loading issues:
IPB preloads the spacer.png file instead of the actual image, then it goes for the image itself.

This blocks all content from being rendered, because that's how browsers handle it, which results in a truly awful scrolling experience.
It's normal for community members to sometimes come up with a great piece of topic or post, which consists of many images to make it look nice and clean.
So it's not uncommon, i see this problem on my board all the time.
Todays browsers all feature native lazy loading.
 
Spacers' death shall be imminent. 
 

I didn't like the badges from when I first saw them.  Now that they've been in place for a while, they look even worse.  Plus, I have no idea what their purpose is.
I have not updated my sites yet, probably in a few weeks.
I will definitely not be using the new badge system.

It's compatible. It just needs to update the Compatibility field and wait for IPS approve it.
But this is a sidebar block, not a slider. It becomes a carousel when displayed in horizontal mode.

Hi,
There is a plugin from @Adriano Faria but not yet updated for 4.6:
 

Hi IPS,
I'd like to make a suggestion to add a check box whenever upgrading an app to offer to automatically clear the system cache after an update.  I've notice that 98% of the time when I do an app update my site will slow to an absolute crawl until I manually clear the system cache.  It doesn't seem to matter if it is an Invision app or a marketplace app.  It would be nice when doing the upgrade to just check a box so that the script will auto clear cache when its done.  If this option is already available, maybe make it in a more obvious spot because I don't see it. 
 
Thanks,
Drew

WebP has the correct file extension in 4.6.3

Well, I can tell you guys that I had no good encounter with the support as well in the context of a similar problem: uploading a SVG favicon from ACP created no *.svg extension and on a strict server environment like mine (not allowing files with no extension) that was a deal breaker. I was persistent enough that they finally fixed that in 4.4.10. Now the same story with *.webp...

As the title suggests, would love for the cacheExpiration value (defaulted to 24 hours) on the forum statistics widget to be configurable by an administrator in a future release, just like it was prior to 4.6.0.
The current 24 hour default setting rather renders the Forum Statistics widget a bit pointless if it's not percieved to update in "real time". I can just imagine the PM's from my users... "Why don't my posts count towards the site total?"