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Randy Calvert

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Everything posted by Randy Calvert

  1. Randy Calvert
    You might need to update the license status in your ACP as there is a good chance it has not caught up with your recent renewal. Try going to ACP > System > Settings > License Key Click on the "Refresh License Data". While you're there, make sure the info there matches what is in your Client Area. Once you've done, that, try the update again. Also when you're starting the auto-updater, make sure you providing the username/password of your client area. The auto-updater validates your client area credentials, not your ACP username/password. (You're already logged in there. haha) If that does not work... you could always just download the latest IPB files from your client area and upload them to your site. Then just run domain.com/admin/upgrade. When you do that... it will ask for your ACP login!
  2. Randy Calvert
    It's certainly possible. There are several cases where payments are held for manual review by the billing team to prevent fraud. I would wait until later today when that team is back in the office. If it does not get fixed after they're back at work... you can submit a request to the billing team using the following form: https://invisioncommunity.com/contact-us Just change the department to "Accounts and Billing".
  3. Randy Calvert
    Badges are not automatically awarded if you manually change an owner. You would either need to manually award the badge or rebuild the achievements... ACP > Members > Achievements > Settings Click on "Rebuild Members' Achievements".
  4. Randy Calvert
    All support is initiated through the forums here. There is not email support offered for self-hosted license any longer. (Staff can move issues to a private email ticket as needed.) With that being said, the forum account you're posting is not showing as linked to an active customer account. Your member group is "Members" instead of "Client". So you might want to check your client area with the same credentials you're using here to make sure your license is current. Licenses renew every 6 months for support and upgrades. If you have an active license, a staff member will need to help get your account linked properly.
  5. Randy Calvert
    It sounds like it’s not a theme issue then. In addition, in the resource’s support thread shortly after you posted it looks like someone else is having a similar issue. So that would give a LOT of credence to the resource indeed being the problem. 🙂
  6. Randy Calvert
    Clicking Create New does not copy the existing default unless you’ve installed some modification to do that.
  7. Randy Calvert
    If this is important, you could create a new generic member account site "Site News" and post announcements from it. I know it's not as easy/convenient as a built in solution, but might help short term.
  8. Randy Calvert
    From the command line, run "php -v". What version is it reporting? Several folks have reported problems with the CLI version of PHP being different. Meaning just "php" might return PHP 7.2 whereas php80 is needed for PHP8. If it's not that issue, one of the staff would have to help further. 🙂
  9. Randy Calvert
    In addition to possibly being related to the 3rd party resource, as you're using a custom theme... it's also possible it was a problem with the theme itself. The areas it is noting in the area involve navigation, which was updated recently. So it's possible your custom theme was never updated to reflect those changes. I would suggest testing the site with the 3rd party app enabled, but with a default theme. If it continues working, the problem would be in your theme. If it does not work with the app enabled on a default theme, it would indicate it's a problem with the app itself.
  10. Randy Calvert
    To check what version you're running, click on the "Support" link in the upper right of your ACP. It should tell you what version you're running such as: If you want to check to see if your site is able to run the IPB software, you can use the compatibility checker: But in a nutshell one of the major requirements is PHP 8.0 or 8.1. 7.4 technically works right now, but PHP 7.x support ends in November and as a result in the November release, IPS will be removing support for it. So I would just stick with 8.0.x or 8.1.x. Full details can be seen when you run that script.
  11. Randy Calvert
    The system SHOULD automatically respect permissions. If they don't have permission to view an item, it should not appear. Since it's not "live" yet, it should not be showing in the results. I believe what Marc is saying is that when using a stock board on the latest version, he was able to publish something with a future date and validated it did not appear in the latest activity stream for him. I THINK he's asking for you to confirm if you're running the latest version of IPB and if not, you might want to upgrade to see if the problem still occurs. (It's possible the issue is fixed in a later release than what you may be running.) And no... I did not mean to try and Marc into a puppet. 😄
  12. Randy Calvert
    I'm glad you were able to get squared away! 😄
  13. Randy Calvert
    If the upgrader never finished, you can try to finish it by running domain.com/admin/upgrade. So in this case https://xxxx/admin/upgrade
  14. Randy Calvert
    The story of my life... it's just one continual fatal error.
  15. Randy Calvert
    If you have not reset your key in the last 6 months, you can do so yourself from your client area. Visit the Client Area Find your purchase and choose "Manage Your Purchase" Scroll down to "Licensed URLs" and click "Change Licensed URL". (It will reset it to a blank value) Copy your license key (down further on the page). Paste it into the ACP for your site. Your new URL should show up in the client area after you've pasted the key into your ACP. Hope that helps!
  16. Randy Calvert
    We all have those moments. Some of us (me) have multiple! 😄
  17. Randy Calvert
    Since this is not possible today, you might make a suggestion for it in the Feature Suggestion forum so that the ask is not lost in the sea of support requests. https://invisioncommunity.com/forums/forum/499-feature-suggestions/
  18. Randy Calvert
    (I wonder if they cover that in the hiring interview or if it's just sprung on them after they actually start?)
  19. Randy Calvert
    Just turn off archiving. It will bring it back for you. When you turn it off, you'll see: Choose to restore topics that don't match the new archive settings. Remember... this does not happen real-time, so it may take a few days to do. It's done in small batches in the background.
  20. Randy Calvert
    That's very possible. Those files are used as part of a local cache. Personally if possible, I would just set your backup job to exclude the entire directory. IPB will generate those files as needed if they don't exist.
  21. Randy Calvert
    If you've gone back to the original host, turn off archiving and bring it back all into a single database. Once done, you can move it back to the new location and setup archiving again, but just telling it to put it into a different table.
  22. Randy Calvert
    Which was what I originally suggested. :)
  23. Randy Calvert
    PHP can talk to ALL databases. It just means if you ever have to use phpMyAdmin or something similar you have to manually switch to that domain. It’s an extra step to manage, but it should absolutely be possible. By the way… the worse you risk is it not working and you lost a little time. 🙂
  24. Randy Calvert
    It should be fine. Import the database in the dummy account. In IPB, choose it’s a remote database. You can leave the host as “localhost” since it’s on the same physical machine. Just provide the correct database username/pass, and table name. You’re not merging databases. You’re simply keeping what is already setup.
  25. Randy Calvert
    Manually merging databases is not officially supported. If you have a VPS, can you create a fake domain (foo.com) and create a database for it?
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