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Randy Calvert

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Everything posted by Randy Calvert

  1. Randy Calvert
    What terabyte said. 🙂
  2. Randy Calvert
    You should generally run those commands via SSH within MySQL. If you don’t know how to do that, you should contact your host for assistance.
  3. Randy Calvert
    A user can react to something, remove it, and use the same reaction again or change it to something else.
  4. Randy Calvert
    Backups are done outside of the IPS software. It’s something that your hosting provider should most likely be assisting you with if you’re not sure. This involves making a copy of all of the data in your web folder and also doing an export of your database. As a best practice, your host would automate this process and do it on a daily basis in the event of a major issue.
  5. Randy Calvert
    You’ll have to ask your host that question in terms of size. They’re the ones saying it’s that size without providing the supporting data. While you could disable search, I would not manually touch the database. It could break other things such as your ability to do upgrades etc. (For example the upgrader expects certain tables to exist and could throw errors if it’s not in a state it expects.) At BEST I might suggest simply emptying the table if it does not automatically happen. But I would highly recommend you have a full backup available in case of unintended consequences. If you manually change the database, it could leave you in a spot where IPS is unable to support you leaving you to needing to restore a backup from prior to when you manually made the change.
  6. Randy Calvert
    How are you running those commands? If you're just clicking "Fix this", it does not actually fix it. It just tells you what you need to do. Run this via phpMyAdmin, or via SSH mySQL.
  7. Randy Calvert
    Before making any sort of major changes like upgrading 3 major versions... I would make sure you have a full backup of your site files as well as a backup of your database. That way if things go horribly wrong, you can restore your backup and undo the action. Before you do your upgrade, I generally suggest disabling all of your 3rd party resources and switch back to the default theme. Once the upgrade is complete, re-enable your various resources and if necessary... upgrade them. I would also suggest checking to make sure your site meets the requirements for the new version. You can find the compatibility checker... you can find it at:
  8. Randy Calvert
    You cannot mass delete avatars, however you can set a default avatar. ACP > Members > Member Settings > Profiles > Profile Settings.
  9. Randy Calvert
    The front category view page does not show post counts. The topic view page should however: Depending on your setup, you may need to organize forums into categories... something like
  10. Randy Calvert
    Check the spam defense logs. It’s possible they have an IP or email address that is getting them denied. If so, there is an option to whitelist it so they can register.
  11. Randy Calvert
    Though I would personally just use the Pages app and make things easier for yourself. 🙂 You can keep your existing navigation menu management, edit and control your full site from a single area, and not have to deal with FTP'ing files around when you edit them, etc.
  12. Randy Calvert
    You should contact your host about possibly restoring the folder from backup. There is not a built in recovery capability within the software. If the files were deleted, you need your backups.
  13. Randy Calvert
    If you want to use your existing self hosted instance in the cloud, it will essentially replace the demo instance you have setup. (You can’t merge your existing board with another board, regardless of its CIC or self hosted.) Just reach out to the sales team and they can get you setup with the conversion team. In a nutshell, you would agree on a date in which to take your community offline. You’ll do an export of the database and all of the site files. You’ll zip those up and upload them to a location provided by IPS. The staff will import your database and IPB related files (attachments, plugins, etc) into the CIC platform. Once ready, you’ll need to fix any custom themes and update any third party resources you might be using. Finally, you’ll then switch your DNS to them and your new site will be live. Make sure you have a full backup on your end before you start. They’ll highly recommend you do this so be prepared to do so. 🙂
  14. Randy Calvert
    I suppose it's possible to just delete all the stylesheets... but it will mean we all have websites that looks like it is from 1990. On the positive side, it should indeed help the page to load super fast! Those were some good times though... Wilson Phillips' Hold On was the most popular song of the year.
  15. Randy Calvert
    I’m glad it worked for you! 🙂
  16. Randy Calvert
    Your problem looks to be related to the auto welcome hook you have installed. Disable it for not. You might need to disable all 3rd party resources and re-enable them one by one to see which ones cause you problem. Work with the resource author for any updates.
  17. Randy Calvert
    Sucker…. Err I mean hello there and welcome!! 😄
  18. Randy Calvert
    Very odd… another way of disabling things would be to use recovery mode. Be sure to log out of your ACP, then set the variable in your constants.php, then log back in. It should tell you it’s disabling all of your third party resources. Once done remove the variable from constants.php again.
  19. Randy Calvert
    If you're willing to pay for this sort of feature, it might be worth reaching out to a 3rd party resource developer to see about having them create this sort of functionality for you. https://invisioncommunity.com/third-party/providers/ From what has been said by folks on the development team on a different issue is not about trying to raise money for a specific feature... but instead about juggling a number of other competing interests. It's more of an issue of time and then making sure the feature fits into the long term plan/strategy for the software.
  20. Randy Calvert
    Yikes... does this happen when you switch to a default non-modified theme? Have you tried disabling all of your third party resources to make sure they're not interfering with the page as well?
  21. Randy Calvert
    It looks like a member of the IPS staff will need to help out then. The good news is you can post in the official tech support forum now that you are in the active clients group instead of just the user-to-user help area. https://invisioncommunity.com/forums/forum/497-help-support/ I reported this topic earlier so the staff see it since many don't patrol this part of the site as closely as the official help forum, but now you can at least post there too! 😄
  22. Randy Calvert
    You might need to update the license status in your ACP as there is a good chance it has not caught up with your recent renewal. Try going to ACP > System > Settings > License Key Click on the "Refresh License Data". While you're there, make sure the info there matches what is in your Client Area. Once you've done, that, try the update again. Also when you're starting the auto-updater, make sure you providing the username/password of your client area. The auto-updater validates your client area credentials, not your ACP username/password. (You're already logged in there. haha) If that does not work... you could always just download the latest IPB files from your client area and upload them to your site. Then just run domain.com/admin/upgrade. When you do that... it will ask for your ACP login!
  23. Randy Calvert
    It's certainly possible. There are several cases where payments are held for manual review by the billing team to prevent fraud. I would wait until later today when that team is back in the office. If it does not get fixed after they're back at work... you can submit a request to the billing team using the following form: https://invisioncommunity.com/contact-us Just change the department to "Accounts and Billing".
  24. Randy Calvert
    Badges are not automatically awarded if you manually change an owner. You would either need to manually award the badge or rebuild the achievements... ACP > Members > Achievements > Settings Click on "Rebuild Members' Achievements".
  25. Randy Calvert
    All support is initiated through the forums here. There is not email support offered for self-hosted license any longer. (Staff can move issues to a private email ticket as needed.) With that being said, the forum account you're posting is not showing as linked to an active customer account. Your member group is "Members" instead of "Client". So you might want to check your client area with the same credentials you're using here to make sure your license is current. Licenses renew every 6 months for support and upgrades. If you have an active license, a staff member will need to help get your account linked properly.
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