LiquidFractal Posted May 26, 2017 Posted May 26, 2017 So I just did an absolutely fresh install of 4.1.19.4 on a site I am preparing for an academic grant application review. For some reason it installed and yet was utterly unusable because no CSS or template styles were loading at all. Timeline panic made me hit the Outage button. Long story short: @Rhett responded in one minute. Problem fixed in 15 minutes. Before I crawl back into my workhole, I just wanted to say: THAT is service.
Management Charles Posted May 27, 2017 Management Posted May 27, 2017 Thanks for the feedback and post it's always nice to hear!
Daddy Posted May 28, 2017 Posted May 28, 2017 Rumour has it every time a ticket is created @Rhett wakes up from deep sleep in a panic.
Mopar1973Man Posted June 6, 2017 Posted June 6, 2017 In all the years of being here on IPB, I've got to say that all the staff is very helpful and do their best to resolve the issues at hand. Top notch product and top notch support, you can't go wrong!
CP_User Posted June 8, 2017 Posted June 8, 2017 On 27/05/2017 at 7:17 PM, Charles said: Thanks for the feedback and post it's always nice to hear! Can I ask why the no css is still an issue on some installs? I still encounter this issue from time to time, especially when duplicating the site or moving from localhost to live site to test. I remember we got it when upgrading from v3 to v4, the issue was fixed either by enabling DESIGNERS MODE and also by correcting the storage directory from \\ to //.
Allen Bradford Posted June 9, 2017 Posted June 9, 2017 The Support team associated with Cloud Hosting is the only reason I sleep at night...I'm a digital idiot, but apparently a decent Owner, Moderator and Administrator of a 15 year old Board. Couldn't run discussion forums without having the IPS Support on call.
SteveFree Posted June 9, 2017 Posted June 9, 2017 On 5/26/2017 at 4:47 PM, liquidfractal said: Long story short: @Rhett responded in one minute. Problem fixed in 15 minutes. There's no question - @Rhett is a rockstar.
SJ77 Posted June 10, 2017 Posted June 10, 2017 We have all panicked and hit the outrage button. Things always go wrong with technology. It's the nature of the beast. The key is how things are handled and supported when things go wrong. This sets ips apart from the competition
Saurabh Jain Posted July 1, 2017 Posted July 1, 2017 I am in agreement of all the above comments....I will just add IPS staff is Best !!!!!!!
SeNioR- Posted July 1, 2017 Posted July 1, 2017 IPS Community Suite is one of the most popular engines. It raises MyBB, phpBB and other similar scripts. Like Google among search engines. I have been a customer for a very long time, if not IPB, probably my forum today would not exist. I wanted to thank the whole crew. Thank you for this wonderful CMS :-)
DudeThatsErin Posted July 16, 2017 Posted July 16, 2017 If only this happened on all of the tickets. Most of my tickets take days to get a "we are working on this" response and therefore days for an answer. I'm glad you were able to get good service but the service I've had thus far has been sub-par. That is with years of having my IPB License. This is with submitting tickets on weekdays, in the morning (10am EST). By weekdays I mean M-TH. I understand if I put a ticket in on Friday I may not get a response but the last ticket I put in was Friday morning (11am EST) and still hasn't had even 1 response. I know they have few people working on the weekends but the least they could do is respond "We are taking a look and will get back to you by Monday afternoon." or something like that. Just so I know they did get the ticket and are aware of the issue(s) I am having.
Rhett Posted July 16, 2017 Posted July 16, 2017 57 minutes ago, DudeThatsErin said: If only this happened on all of the tickets. Most of my tickets take days to get a "we are working on this" response and therefore days for an answer. I'm glad you were able to get good service but the service I've had thus far has been sub-par. That is with years of having my IPB License. This is with submitting tickets on weekdays, in the morning (10am EST). By weekdays I mean M-TH. I understand if I put a ticket in on Friday I may not get a response but the last ticket I put in was Friday morning (11am EST) and still hasn't had even 1 response. I know they have few people working on the weekends but the least they could do is respond "We are taking a look and will get back to you by Monday afternoon." or something like that. Just so I know they did get the ticket and are aware of the issue(s) I am having. I'm sorry to hear this, however, I'm confused, as you know support on the weekends is limited, and you submitted your only open ticket on Friday night at 11PM EST. We will, of course, be with you as soon as we can though. Thank you
Rhett Posted July 16, 2017 Posted July 16, 2017 57 minutes ago, DudeThatsErin said: If only this happened on all of the tickets. Most of my tickets take days to get a "we are working on this" response and therefore days for an answer. I'm glad you were able to get good service but the service I've had thus far has been sub-par. That is with years of having my IPB License. This is with submitting tickets on weekdays, in the morning (10am EST). By weekdays I mean M-TH. I understand if I put a ticket in on Friday I may not get a response but the last ticket I put in was Friday morning (11am EST) and still hasn't had even 1 response. I know they have few people working on the weekends but the least they could do is respond "We are taking a look and will get back to you by Monday afternoon." or something like that. Just so I know they did get the ticket and are aware of the issue(s) I am having. 41 minutes ago, Rhett said: I'm sorry to hear this, however, I'm confused, as you know support on the weekends is limited, and you submitted your only open ticket on Friday night at 11PM EST. We will, of course, be with you as soon as we can though. Thank you I just tracked down your ticket, you should be all set!
DudeThatsErin Posted July 17, 2017 Posted July 17, 2017 8 hours ago, Rhett said: I just tracked down your ticket, you should be all set! Thanks. I thought I submitted it at 11am not pm. My bad. :/
Aramaech Posted July 17, 2017 Posted July 17, 2017 Yes, let me also say that IPS staff has helped us through an enormity of problems. Every time, they're quick, on point, professional and courteous. Thank you guys for delivering quality support around the clock
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