General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,358 topics in this forum
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- 336 views
Do I have to live with this banner?
Last reply by Marc, -
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How do i put in my own created license keys as product benefit
Last reply by DawPi, -
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- 231 views
Tell me what to do, I just installed the forum, the default theme, I didn’t change anything in the template. help, I haven’t been able to figure out what’s wrong for half a day now
Last reply by Jim M, -
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- 157 views
I'm not sure where to find that setting in my ACP? The one that allows visitors to first post without having an account, only to be asked to create your account later. Where do I turn this off? Thanks!
Last reply by David N., -
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- 211 views
Would Almalinux 9 be compatible with invision?? Just checking as about to migrate across. thanks
Last reply by Feneroin, -
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- 2 followers
- 11 replies
- 367 views
I have a number of regular users of my site getting a "you are banned" message. I didn't ban them individually. Is there any other reason they might see this message? I've been playing with my "ban settings" under member settings a bit to try and stop spammers. But that should only affect new members trying to register, yes? Or could it affect existing members? Eric
Last reply by Marc, -
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- 4 followers
- 15 replies
- 1k views
When someone clicks on the name of a user, it shows the profile page with the "Activity" tab active by default. Is it possible to have the "About Me" tab active by default instead?
Last reply by Kirill Gromov, -
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- 3 replies
- 209 views
Hello, the database on my website is getting very heavy, and I need to find a way to make it lighter because it can not keep growing and growing. Here are the heaviest tables: 11,1 GiB IPcms_database_revisions.ibd 4,4 GiB IPforums_posts.ibd 3,7 GiB IPcore_edit_history.ibd 3,0 GiB IPcore_log.ibd 1,6 GiB IPcore_search_index.ibd Especially the IPcms_database_revisions I think can be optimized. Is there a way to automatically delete revisions older than x days/weeks/months/years? Thank you in advance!
Last reply by Marc, -
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- 2 followers
- 4 replies
- 304 views
Is it possible to try the new IPS version 5 locally? I would like to start testing and review the new features. Can I download the new version somewhere?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 251 views
Where is data for categories and sub-cats stored in the SQL database?
Last reply by Marc, -
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- 1 reply
- 158 views
Thanks for your help folks. Is there a way to limit the size of videos uploaded to our community? I know I can fudge the content width of embedded video sources, but I would like to limit the actual size of an uploaded MP4 or MOV etc. Thanks for any advice 🙂
Last reply by Jim M, -
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- 1 follower
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- 232 views
Please be kind. This may be a very simple (stupid) question for something that most would see as all but obvious. Is the Pages application a type of 'dynamic page?' As I prepare for our 4.7 upgrade, I was searching for a solution to display past newsletters. A Google Search brought up a Reddit thread that talked about using a WIX Dynamic Page. As I read through the thread, it sounded like essentially the style and presentation of IPS, both throughout the platform but also, perhaps, with the Pages application. A further search of a WIX Dynamic Page presented this explanation: https://support.wix.com/en/article/cms-about-dynamic-pages The link talks about d…
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 212 views
Hi there, Please let me know if there is a way to get notifications when someone makes a post or comments in my community form. Best,
Last reply by Jim M, -
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- 2 followers
- 2 replies
- 213 views
Hello community, for the past months my small forum at www.specializedforum.de has been flooded with spam. I tried many different things. All of the captcha options, flagging spammers, looking at the geolocation (which doesn´t help as their IPs are from allover the globe randomly). I renewed and updated to the latest version of IPB but it has helped nothing. Right now I am using hcaptcha, Q&A option and IPS spam prevention enabled. There has always been some sort of spam in my IP boards over the years, but this is absolutely out of control. I do not want to manually activate registrations, as I do not have the time to do that for 6 forums everyday.…
Last reply by Benjamin Schuster, -
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- 1 follower
- 1 reply
- 170 views
Is there a good way to deal with spammers moving the periods around in a single gmail email address to register lots of accounts with the same gmail address?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 155 views
I'm getting this attached error message in my Invision Cloud account. What should I do? Thanks for your help!
Last reply by Jim M, -
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- 3 followers
- 4 replies
- 318 views
Is there any way to block all email addresses using a "+" in them at the time of registration? I have some spammers abusing that gmail capability.
Last reply by Eric Mattson1, -
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- 1 follower
- 1 reply
- 166 views
Does # of views on a blog post ever reset? Or does it just count up and up forever? Thanks! Eric
Last reply by Randy Calvert, -
- 1 follower
- 1 reply
- 137 views
On the Members page in ACP, there is a Locked filter on the top. Could not find an option to lock members in ACP or frontend profile. How to lock members and what is the difference between a spammer and locked member?
Last reply by Adriano Faria, -
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- 1 follower
- 2 replies
- 187 views
Are there any major issues to having topics with a large number of postings / replies ? e.g 2k for example ?
Last reply by rnorth6920, -
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- 2 followers
- 14 replies
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I'm sure once we didn't have to create a Giphy account and it was a case of just switching it active in admin? Either way, it looks like they are going the SDK route with ads now (I haven't looked yet if this will code into the theme, etc) OR going premium via the usual API billed annually at an amazing price of just $120 per month! Will these end the whole Giphy integration with IPB?
Last reply by Dave MacDonald, -
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- 1 follower
- 5 replies
- 287 views
Is 5 available? If so, how can I update? Bob
Last reply by Jim M, -
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- 161 views
Hello. I have a Invision Community forum that is hosed on Invision Community's platform. I am planning on migrating the whole forum to another domain. Is it possible to have a 1:1 301 redirect from the old URLs to the new URLs, so that Google and other crawlers can notice that the forum has changed domain? example: forum.old.com/ > forum.new.com/ forum.old.com/thread-3/ > forum.new.com/thread-3/ forum.old.com/post-1231231231/ > forum.new.com/post-1231231231/
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 273 views
Hey Invision Team -- Is there a way I can create new badges for users that are automatic? E.g. "Congratulations, your blog just earned 100, 1k, 10k views" or "Congratulations, you just reached 10 followers" or "We miss you -- it's been 7 days since you logged in" etc? I can see manual ones but I'm probably missing something? Also is there a comprehensive list of all default notifications a user might get from the system in terms of badges, points, etc? Thanks! Eric
Last reply by Joel R, -
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- 1 follower
- 1 reply
- 152 views
I have users getting a "you are banned" message when their blog post is put into the moderation queue and they then try to access it. At least I think that's why it is happening. Can you tell me more about how that message results? And if I can change it somewhere/how I change it? Thanks! Eric
Last reply by Jim M, -
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