General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,419 topics in this forum
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- 3 followers
- 4 replies
- 379 views
hey there i just wanted to know when we can download the new ips5 beta i am existing to test it
Last reply by Gary, -
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- 165 views
I have a shortcut to clubs that you have joined in a navigation menu (index.php?/committees/&filter=mine). (we renamed to committees). So when you click on it it just acts like a filter shortcut. When you are on your committees page (the ones that you have joined) it displays them fine, but if you try to toggle via the list or grid display then it reverts back to the all committees page (clubs) which would be this URL index.php?/committees/ I take it when you toggle it stops the filtering and just reverts back to the all clubs page, anyway to make it not do that but just stay on the clubs that you have joined when you do toggle?
Last reply by Marc, -
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hi, I´ve seen there are "DataLayers". Sadly i did not find anything about purchases. Want to push data from a purchase to google tag manager / google analytics. Someone can help me or explain me how to do?
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 155 views
Does IPS recommend Elastic Search 7.x or Elastic Search 8.x? I didn't see anyting in the Help Guides
Last reply by Jim M, -
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- 2 replies
- 214 views
DelayedCount.php and Topic.php were modified. Im attaching the modified files, so you can check what happened.
Last reply by Gary, -
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- 1 follower
- 6 replies
- 525 views
With Zapier, how to limit actions to trigger only when new posts are made in a particular subforum? I don't see subforum limiting option.
Last reply by WebCMS, -
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Hello! We are trying to move our test site to a different domain, however we are unable to reset the license key via the Client Area. Would someone be able to assist with resetting our test license key? Thank you!
Last reply by Jim M, -
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Hey Invision, I am thinking of restarting an older self hosting license I have but I want to pay for it with a different payment method than the cloud hosted license I keep. Is this an option? So far I only know that if I save my payment details it will auto-charge those details.
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 195 views
One of my members hid all signatures and then told me he couldn't get them back. Sure enough, I hid all signatures but when I go to my name and Ignored Users it says "There are no results to display". The snippet below is filtering by "All", but it doesn't matter what I filter by there are no results. What am I missing?
Last reply by Gary Lewis, -
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Hello Even after entering the physical address in the general settings, when users add their addresses to "My Detalles" they see a country that is not relevant for either the site or the users. This may be confusing to some users. How can this be fixed? How it can be changed by default to:
Last reply by Your Synergy, -
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- 1 follower
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Hello lovely Support people! I've been using Invision Community as part of the Squarespace Circle Forum and decided to try it to build a community forum for my own website. What I'm trying to achieve is a seamless integration with my website so that my customers do not leave my domain and have access to all Invision Community features without leaving my URL. Is there an embed script that would enable me to do that on my site, please? Thank you in advance of your help. Miguel
Last reply by Jim M, -
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- 2 followers
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- 246 views
Hello, I want to know if integration with Gmail scales up the number of users who register for my forum. Can I see how many people registered with Gmail integration? Maybe Google Analytics could help?
Last reply by AlexWebsites, -
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- 2 followers
- 13 replies
- 373 views
After update (manually per ftp) forum is not working
Last reply by 4akpa, -
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- 165 views
Hello, I can't seem to find the "Tell A Friend" box anywhere to add to my front page. I've been searching and haven't found it. Thanks, BB
Last reply by teraßyte, -
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- 1 follower
- 2 replies
- 171 views
I don't know if this is a "general" or a "technical" question, but will start here. Our forum was converted from Nabble a bit over a week ago and today I discovered that the polls we created don't seem to have come over. The polls in question are in Vendor Reviews & Ratings, and the first one that shows up is U-Tech Center. And the error message is [[Template core/global/global/poll is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] I've added a poll this morning via InVision and it works nicely. But I don't have a clue what to do about the error message and don't see the "support tool"…
Last reply by Gary Lewis, -
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- 3 followers
- 7 replies
- 334 views
I cannot see terms at bottom of page how to add terms and conditions and if i also want to add refund policy page
Last reply by Saurabh Jain, -
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- 2 followers
- 4 replies
- 205 views
Hello -- My auto-generated-by-Invision site map (crawled by Google Search Console yesterday) is claiming to have 34,554 pages on it. Yet my site is running at 17,752 blogs + 49,025 posts = 66,777 potential pages that should be on that site map unless I'm missing something. Any idea what is causing the difference? Thanks, Eric
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 295 views
Hi, Is it possible to bulk delete memebrs from my system? I need to do a cleanup from my user base Thanks
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 153 views
On our old board we where able to insert mycode (shortcodes to format things) now we need to use the CKEditor toolbars, which is perfectly fine but there is a annoying limitation and I'm wondering if anyone found a way around it. When creating a custom button you can add a option, but no way to add 2 or even 3 options so you can prefill all info instantly. What I would like to insert as an option are Picture and Title for our monthly updates, it shows an avatar of one of our team members and title of the subject they are talking about. Creating the HTML for it isn't a problem but I would like to have the 2 options in the popup so our team members don't have…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 268 views
For a while, I thought you could only have one default image for the social meta image when sharing a discussion on Facebook or X.com. I have noticed that you can now have multiple images, but I am curious how this works? I know back in the day, Facebook used to allow you to toggle which image was used, but I have never had this with IPS. I haven't seen an option for changing which image is used, so I am curious about this. If you have multiple "Default share images" how does social media know which one to use?
Last reply by Marc, -
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- 1 reply
- 808 views
Yesterday 22nd Sept 2024 and today 23. Sept. our site was down for over 20 mins, and lots of sloooow traffic. otherwise, reported also by multiple members. No-one else?
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 331 views
Once a post receives 1,000 views, the counter changes to a short 1K display. Is there a way to make it show the whole number, please?
Last reply by Adriano Faria, -
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- 2 followers
- 1 reply
- 234 views
By default, does the user get the same badge twice? I mean, if I have such a set of Achievements rules: Value 1 ---> badge one ==== Value 2 ---> badge one Value 2 ---> badge two ==== Will the user get badge one twice on the rebuild process/ once he hit value two? With separate alerts?
Last reply by Marc, -
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- 3 followers
- 29 replies
- 3.7k views
I just had a member logged into my forum anonymously, how is that possible when anon login is not enabled for any group ?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 299 views
Hi All - I have received many requests from members of my community if they can access my Inivision membership site through a mobile app, etc. Is that possible? Wasn't sure what the options were and couldn't find anything in my research here. Thanks!
Last reply by Brian Heg, -
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