Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.6k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,018 topics in this forum
-
- 1 follower
- 4 replies
- 527 views
I'm getting the following errors on our site after a minor upgrade in version 4. Any idea how I can fix it? Thank you [[Template core/front/global/utilitiesMenu does not exist. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
Last reply by ehren., -
- 1 reply
- 255 views
I'm having problems with the content feed (through the "Unread Content" link on the right side of the top navigation. I use the "Edit This Stream" link and select "Everything" under "Read Status". I also select "Content I have Post In". However this selection does not bring all the content that I've posted in.
Last reply by chilihead, -
- 3 replies
- 378 views
How easy is this to implement? I've found this link that talks about it, https://community.invisionpower.com/4guides/themes-and-customizations/javascript-framework/using-ui-widgets/ipsuiinfinitescroll-r47/ but I guess it's a little over my head as far as how to actually implement it. I'd love to implement this at the bottom of an article, displaying other articles in the same database category. Just not sure how to go about it.
Last reply by prupdated, -
- 0 replies
- 286 views
I have a cms database setup so that the categories view shows all of the entries on a google map: However in order to get the map to display I have had to set a 700px height for its container. I've used ipsColumns_collapsePhone to collapse the sidebar on the phone view but does anyone know how I can also detect the phone view to reduce the height of the map container for small screens please: <div class='ipsColumns ipsColumns_collapsePhone'> <div class='ipsColumn ipsColumn_fluid'> <div id="map" style="height:700px;"></div> </div> <div class='ipsColumn ipsColumn_wide ipsAreaBackground ipsPad_top ipsPad_bottom'…
Last reply by BN_IT_Support, -
- 1 follower
- 4 replies
- 441 views
Hi folks! I was wondering... how can you choose opening images either in Lightbox or New Tab? After finally setting everything up, I just noticed that all images are opening in New Tab instead of Lightbox. Strange... Also can't find any settings for this in the ACP. Thanks
Last reply by joseaguerrero, -
- 4 replies
- 238 views
Hi If I post a new topic, for example called test post 1, the topic title displays on the forum index as the latest post in that forum:- If I then edit the topic title to say Test Post 1 New And then go back to the forum index, it still shows the original topic title Any ideas why?? Many thanks Bill
Last reply by chilihead, -
- 2 replies
- 251 views
I'm running into a problem with the built-in widget for Status Updates that seems to be affecting my community. I've been using the sidebar plugin created by IPS that's built in to the IPS4 suite but every so often, members can't post via the plugin. It's like the editor that allows users to post status update via the plugin becomes disabled and I can;t figure it out. Even running the 'support' feature to recache the software won't fix the problem and I've tried multiple web browsers and multiple solution such as cleaning out the browser cache and whatnot. I'm wondering if there is a bug or glitch in the status updates plugin.
Last reply by Rheddy, -
- 1 follower
- 3 replies
- 442 views
I've upgraded our IP.Board from 3.4.7 to 4.0.4. But with 3 million+ posts and 1 million+ messages the rebuild process is set to take 14 days to complete! Problem is, our database now locks up when more than 400 users are active. I suspect because the posts and topics are not yet reindexed. My questions: Is there a faster command line tool for rebuilding of posts and messages? Is it safe to manually adjust priorities in the "core_queue" table to force reindexing before rebuild? More than 24 hours after upgrade, this is what our "Background processes" panel looks like in the admin dashboard: And this is the contents of our "core_queue" table in MySQL:
Last reply by prupdated, -
- 1 follower
- 1 reply
- 278 views
Hello, I can't find in ACP a way to hide files feed from guests in sidebar and a way to set a group to add files only from URL and not via attachment in Downloads app. Is it possible to set these settings?
Last reply by Ioannis D, -
- 0 replies
- 253 views
I just wanted to give a thumbs up to the technical support guys here! Thank you for helping me get my upgrade done and working. I understand you are a little swamped with requests. Merry Christmas and Happy New Year to you all. Roger
Last reply by Mahumba, -
- 2 followers
- 6 replies
- 259 views
How do I get rid of this on my site? I think I've turned off RSS everywhere I can find it, yet I still see this.
Last reply by Square Wheels, -
- 0 replies
- 251 views
Back in the old days it was possible to construct a link of the form https://mysite.org/index.php?act=findpost&pid=1234567 This resulted in the software searching for the correct topic and taking you to that post. What is the v4 equivalent for finding a post when you don't know the topic ID, but you do know the post ID? Aha, my question was answered here:
Last reply by eGullet, -
- 1 follower
- 5 replies
- 325 views
Hello, Can you tell me if someone has managed the upgrade from 3.4.8 to 4.1.5.2 without problems?? I have tried several options but non of them works. The most promising was to copy the new install in the same dir and then go to admin/upgrade. But that stays in a loop. So any information would be very helpful. Henk
Last reply by Dean_, -
- 2 followers
- 11 replies
- 434 views
Is there some way to delete or clear your notifications in 4.x? I don't see any way to remove them at all, either in bulk or individually.
Last reply by JEFF MACK, -
- 8 replies
- 332 views
HI I would like to know if is there a option to increase the last topic in RSS , Right now once i click on RSS on specific forum i get only the last topic something like 25 topic but in that category there 70 topics
Last reply by Meir peleg, -
- 1 reply
- 271 views
Hi When trying to use the forum generated RSS feeds in hootsuite, I'm getting a "Feed did not validate" error, this also happens in Twitterfeed. Any ideas or solutions? Thanks
Last reply by Valthos, -
- 0 replies
- 303 views
There any way to force all my members to change their passwords upon next visit to the forum?
Last reply by Fatal Resort, -
Pages
by Gregg Smith- 0 replies
- 197 views
What are the steps to embed images within the content of a page?
Last reply by Gregg Smith, -
- 2 replies
- 1k views
My forum is showing Error code: EX1142 Also: Fatal error: Uncaught exception 'IPS\Db\Exception' with message 'INSERT,DELETE command denied to user 'mywebsite'@'localhost' for table 'core_sessions'' in /var/www/mywebsite/html/forum/system/Db/Db.php:386 Stack trace: #0 /var/www/mywebsite/html/forum/system/Db/Db.php(668): IPS\_Db->preparedQuery('REPLACE INTO `c...', Array) #1 /var/www/mywebsite/html/forum/system/Session/Front.php(298): IPS\_Db->replace('core_sessions', Array, true) #2 [internal function]: IPS\Session\_Front->write('eb10be5281a6b33...', '') #3 [internal function]: session_write_close() #4 {main} thrown in /var/www/mywebsite/html/forum/syst…
Last reply by Mark H, -
- 9 replies
- 391 views
Is there anyway to enable who is browsing this thread, or show it in the thread itself? Sorry if this is the wrong area I posted in.
Last reply by Jim M, -
- 0 replies
- 237 views
Hi! But referal link still work? And, what is the difference from ref* in client area and ref* in marketplace? - In client area i see an unusual icon on mouseover: In marketplace, instead, i cannot see any info (no commission, no how it work)... Thanks in advance for reply, S.N.
Last reply by ipbfuck, -
- 5 replies
- 359 views
I just upgraded from 3.4.8 to 4.0.11 and now my community is totally unusable. Like there is no styles anymore? Upgrade went fine but after the last click "move to community" or something like that, caused problems. There is default theme is use, no modifications. Maybe you know quick fix for this? Also support ticket created. http://www.fillarikeskustelu.com/
Last reply by sulervo, -
- 0 replies
- 245 views
Hi, After upgrading script to ver. 4.1 i got huge problem. Every new post, new translation etc. works perfect. Every Polish character displays as it should be displayed. Problem is with old posts, topics names end everything where polish chars was used. - Everyone polish letter like "ś" "ł" "ż" displays as "??". and almost everytime post wont display all content. (it ends dependig on where polish chars was used.) Anyone know how to repair this? I have tried convert my DB using MySQL Wrokbench manually, using UTF 8 converter... Everytime end with this mess... Link to forum: pdmrc.pl/forums
Last reply by Bartłomiej Smolorz, -
- 1 reply
- 266 views
using ipdwonload for some reason today i cant upload any files and get this error msgl.i could upload files yesterday just fine There was a problem processing the uploaded file. 7 but i dont see any detail error msg why it says so im not sure why. any help please?
Last reply by TheSonic, -
- 3 replies
- 264 views
As the titles says i would like to add total topics to the authorpane, is there a plugin already out that does this or is this a by theme thing? Thanks.
Last reply by Dean_,