Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 0 replies
- 218 views
Hello, I am forced to use CloudFlare for my community, but this is causing the photo cropping script to stop working. The image itself is uploaded without any problems, but the cropping handles don't even appear. Is it possible to fix that?
Last reply by LHOOD, -
- 0 replies
- 261 views
I've posted previously about major problems with my forum, namely that the ibf_data_store table (it's InnoDB, as are all the rest) would randomly start filling the processlist with updates, presumably after a flush of the table. Invision's support just says it's a server issue. After much searching around, I found one user who had said his forum started performing much better when he turned off the use of caches such as Redis/memcached (i.e. selecting the 'No Cache' setting). That seemed counter-intuitive, but I gave it a try... ... and now things work very well. That said, I really dislike the fact that I can't use Redis, since I can see MySQL is working extra hard …
Last reply by Linda A, -
- 1 follower
- 2 replies
- 365 views
How do i force the use of HTTPS? Is there a setting in the software? Or do I have to create an .htaccess rewrite rule?
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 244 views
Hello, when I use a custom admin directory and constants.php file. Is it possible upgrade the forum without problems? I say it because once I did it and the update was not done correctly, so now I use the default admin directory without the constants.php file Thank you.
Last reply by pequeno, -
- 6 replies
- 233 views
How do I control who sees messages added to topics? Many thanks Bill
Last reply by Bill Edwards, -
- 1 follower
- 0 replies
- 199 views
Hello Upgraded to 4.2. There are that 4.1 skin "IPS Default - DO NOT CHANGE". Can i remove that now?
Last reply by Owdy, -
- 1 follower
- 0 replies
- 185 views
Does 4.2.2 fix the double image upload?
Last reply by Square Wheels, -
- 2 followers
- 8 replies
- 239 views
Dear All I have an almost total lack of knowledge when it comes to linking my forum & Facebook. I don't really understand the basics, let alone the more advanced stuff and any help would be much appreciated. All I want to be able to do is copy the occasional post from my forum onto my Facebook page. The terminology is alien to me. Login Handlers? I don't want members to login/register for the forum from Facebook. All I want is the promote stuff. I've been tinkering for hours now and am no further forward. I've finally found the "Link your user account link" and then the "Sign in with Facebook", but I get an error "Can't load URL: The domain of this URL …
Last reply by Mike Gholson, -
- 2 followers
- 4 replies
- 334 views
Hello ! I'm not working for a few days, so I have time to learn how to use Pages. What I want to achieve is : 1- an article section, with text, videos and images : I already have it, but I would like to make it look like a blog and have a menu on one side showing all categories (so far it looks like the board's categories). 2- a video section : I want to display videos published on YouTube. 3- a MOOC section : I use Adobe Captivate to create e-learning content, but I don't know how to publish it in Pages. Can you give me pieces of advice (knowing that my programming skills are not that good), and do you know about some good tutorials which c…
Last reply by xtech, -
- 1 reply
- 200 views
Hello, I'm in trouble with my client Area, I paid a renewal licence few day ago but I was not the main contact I guess when I do my purchase. When I'm trying to connect with the main account and not the secondary account, I've got this message. What can I do ? I'm facing this message since 5 days, what happened ? Thank you for your review. Regards,
Last reply by AndyF, -
- 1 follower
- 0 replies
- 178 views
We access with a mobile device, you can promote with link ins posts: But the button for promote a topic, disappears
Last reply by pequeno, -
- 1 follower
- 3 replies
- 221 views
I need to get a user's clickable link in the code below, as it is it only shows the user's name but is not clickable to go to the user's profile so a message can be replied to. This would be for 4.1.9 Any help would be appreciated {expression="$email->language->addToStack( 'cl_email_greeting_text_user', FALSE, array( 'sprintf' => array( $visitor, $url, $title ) ) )"}
Last reply by Adriano Faria, -
- 2 replies
- 220 views
Hello guys I have created a kind of ranking (with Pages, listing template) and I am using the field Puntos to set the order of each user. But as you can see in the user who points the arrow, is not ordering these 1000 points. Why does it not count the extra zeros? Thanks for any help.
Last reply by Heosforo, -
- 1 follower
- 1 reply
- 261 views
Hello is possible to block on some usergroup or all usegroup the avatar upload by link? Only upload avatar with Url i want to block is that possible? with iplogger someone can find the ip adress of it..and bypass the cloudflare.. thanks.
Last reply by valantislevas, -
- 1 follower
- 0 replies
- 193 views
SOLVED... It was a padding with my custom.css Sorry!
Last reply by pequeno, -
- 1 follower
- 2 replies
- 203 views
Hello, I have this error in Top Members tab:
Last reply by pequeno, -
- 3 replies
- 232 views
I've uploaded a few more from the IPS market and a few files have many emoticons but when you go to the post and click on the emoticons icon to add them only 3 lines will show... But its clear there around 200 of them....
Last reply by Philip Gaines, -
- 0 replies
- 214 views
Deleting old file versions, how do I do it? the only way I have found so far is in the front end editing but that means I have to upload a new version or upload a new screen shot
Last reply by Wonko12, -
- 1 reply
- 292 views
I have created Facebook login and only real names allowed But why I have to put Display name during registration process?
Last reply by sweethoney, -
- 2 followers
- 3 replies
- 207 views
I'm looking for a way to hide my community logo from guests. One of my communities is an invitation-only portal, so I require just a blank login page without a header logo and no footer. Guests should see just nothing except for the login mask. Any ideas? Thanks.
Last reply by Meddysong, -
- 1 follower
- 10 replies
- 331 views
This ad shows on my site from time to time (skodaforum.no) instead of normal Adsense ads. It shows on different computers, and different browsers. My visitors have reported viewing the same ad. Any clue why? I've deleted all third party extensions. The ad shows regardless of what theme I use.
Last reply by Skodaforum, -
- 1 follower
- 5 replies
- 294 views
Hello, hope anyone can help me with that issue on my forum at https://forum.83metoo.de/ On Thursday I did the upcoming update of the software, after that the errors appears. 1. New users are not able to register and got that message: [[Template core/front/forms/popupRegisterTemplate does not exist. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] 2. Support form in the AdmincCP is not working anymore: [[Template core/admin/support/contact does not exist. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] 3. Some error messages in the AdminCP appea…
Last reply by opentype, -
- 2 followers
- 7 replies
- 365 views
Hi, Just you let you know that since the 4.2.1 upgrade, users not approved can post even if manually approval is set. I have raised a support for that.
Last reply by tnn, -
- 2 followers
- 1 reply
- 191 views
why is this listed so many times?
Last reply by Cyboman, -
- 1 follower
- 2 replies
- 260 views
Hi guys, Regarding the new reactions feature, our users suggested me to change the default heart from "like" to "love" and add a new image with a thumbs up to represent "like." I liked this suggestion but I need a thumbs up image. Anyone has done the same here? Cheers!
Last reply by Gabriel Torres,
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