Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,915 topics in this forum
-
-
- 6 followers
- 22 replies
- 2k views
Does anyone else have an issue where if you quote someone using a mobile device then try and delete the quote its pretty much impossible to delete it from the editor? I can delete the text within the quote but not the quote box! This is happening in Chrome and on my forum as well as this one
Last reply by AtariAge, -
-
-
- 2 followers
- 13 replies
- 1.2k views
getting the following error when running upgrade script - am now unable to restart /cancel upgrade so site is down. php version is 8.0 We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php71)
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 382 views
When I edit a record in a Pages database, the "started" date is overwritten by the "updated" date. This is a new behavior since v4.7.14
Last reply by Koper74, -
-
-
- 3 followers
- 12 replies
- 797 views
Hello, I've had no PHP GMP support at the moment I've installed my self-hosted forum. The PHP extensions had been installed, support page in ACP says that everything is alright with Push Notifications. However, there is no typical browser pop-up asking for enabling push notifications. Also there is no "header" suggesting push notifications in built-in notifications dropdown. I'd like these to pop up automatically to allow my users to accept push notifications. Looking forward for some help
Last reply by Marc, -
-
-
- 1 follower
- 5 replies
- 599 views
Hi team, I use a lot the admin forum search to locate my forums and not runs with all searched words. For example: pinterest: no results apple: no results united: results ford: no results DKNG: results II was going to restore the search index but it says that this is only necessary when there has been a server failure. I don't know if there has been a problem with the cloud service that affects this. Can you check it? Thanks.
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 525 views
Hello team, I am having a lot of problems connecting IC with my CRM (Active Campaign) through zapier. The triggers are limited, the information we can send is limited and the little we can send gives a lot of errors. I have a big question, really who uses zapier with IC and what do they use it for? I was having these problems a year ago and now I am still having them and more are being added. Is it not possible to solve them, is there another way to use zapier like the other existing applications? I appreciate your sincere replies. Tahnks a lot.
Last reply by Marc, -
-
-
- 3 replies
- 534 views
After upgrading my site from 4.7.13 to 4.7.14, my Twitter/X logo is now showing my Facebook logo--so there are two Facebook logos, one for Facebook and the other for Twitter/X. I noticed there were some template changes with this update, including this one: core → front → global → siteSocialProfiles {{if \IPS\Settings::i()->site_social_profiles AND $links = json_decode( \IPS\Settings::i()->site_social_profiles, TRUE ) AND \count( $links )}} {{foreach $links as $profile}} <a class='cUserNav_icon'> {{if $profile['value'] == 'x'}} <a href='{$profile['key']}' target='_blank' class='cShareLink cShareLink_x' rel='noopener n…
Last reply by Ehren, -
-
-
- 2 followers
- 2 replies
- 452 views
We are running a slightly older version of Invision (4.6.11), but we're constantly running into outages with errors that can only be fixed with phpmyadmin table repairs. At first it was the core_sessions table and now it's the core_view_updates. Is there a permanent solution that would fix this issue?
Last reply by Marc, -
-
-
- 1 follower
- 12 replies
- 720 views
Member reached out because they lost a massive amount of followers. Checked live site versus a backup Looking on live production site. Showing rows 0 - 24 (84 total, Query took 0.4368 seconds.) SELECT * FROM `core_follow` WHERE `follow_app` LIKE '%core%' AND `follow_area` LIKE '%member%' AND `follow_rel_id` = 88151 Looking in backup. Showing rows 0 - 24 (4370 total, Query took 0.0167 seconds.) SELECT * FROM `core_follow` WHERE `follow_app` LIKE '%core%' AND `follow_area` LIKE '%member%' AND `follow_rel_id` = 88151 What could have possibly caused this?
Last reply by SJ77, -
-
-
- 2 followers
- 7 replies
- 523 views
I updated my www.concertina.net site this morning to 4.7.14 and everything seemed fine. Then this afternoon something broke and nobody (myself included) can post or start a topic or send a DM, and the whole UI on the front and back end has many things broken. See attached... any ideas?? Thanks, Paul
Last reply by pss999, -
-
-
- 1 follower
- 1 reply
- 394 views
We have logged into our forum today, and the 'Article' functionality has disappeared. When you navigate to ...articles.html/ on our forum nothing is displayed. In the Admin area, under 'Pages' the function for editing or adding new articles has disappeared. We need some help understanding what has happened. It was all ok on Friday and the forum hasn't been touched since then. Posting here as we can't find any other way of contacting support (which is extremely frustrating). Thanks
Last reply by Jim M, -
-
-
- 2 followers
- 6 replies
- 641 views
Good day to everyone, We have a HubSpot plugin installed in our WordPress which is responsible in displaying its own chat widget/bubble but this widget is not passed on or being displayed in /community. Is there a way for me to have it displayed in /community? or to pass on what's existing in most of our WordPress pages to /community? It's probably the same issue with the UI or display headers which is different for both our WordPress pages and the Community. *** Our website is a membership website so it needs login but below are images of our WordPress page with the chat bubble and the Community page (both looks different)
Last reply by Marc, -
-
- 1 follower
- 3 replies
- 2.4k views
As you can see from the screenshot below, there seems to be an issue with the X Timeline block not updating the timeline. The block seems to be stuck from over two years now, and refuses to update. I originally thought this might have been due to the changes by X (Twitter) and I decided to wait until the last update to see if this would fix the issue. Is there anything else which could be causing this to happen?
Last reply by My Sharona, -
-
- 2 followers
- 7 replies
- 653 views
Scenario, "Permanently delete content" has an x day period set before permanently deleting content. In Downloads after a file has been "deleted" it is possible for the "Get Support" topic to be recreated when using the "rebuild topic content" feature in "AdminCP -> Downloads -> Categories -> Forum Topics" whilst the Downloads file is awaiting deletion. It would be better if the "rebuild topic content" only rebuilt content that has not been set for deletion... Ted.
Last reply by Teddy Rogers, -
-
-
- 1 follower
- 3 replies
- 517 views
i can't login in my admin panel here https://www.drivingitalia.net/admin/ my normal login with username "VELOCIPEDE" don't work and the site request an email adress???!!
Last reply by Jim M, -
-
-
- 2 followers
- 5 replies
- 688 views
In Courses, clicking a large image does not open the image viewer as it does in the forum. Instead it opens the image full screen and there's no "X" button to close the image. The only way to go back to your lesson is to click the Back button on your browser.
Last reply by Marc, -
-
-
- 2 followers
- 6 replies
- 777 views
The notification shows constantly, even if nobody has requested deletion. And I don't get an e-mail if a user has asked for deletion.
Last reply by Marc, -
-
-
- 3 followers
- 13 replies
- 958 views
I haven't enabled hive in my community, why is this button showing?
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 633 views
Hello, We got a question/potentially a bug, we currently have the following option disabled. However we got a notification that there is a possibility to bypass this. Maybe better to explain further in private messages? Kind Regards, Thomas
Last reply by Marc, -
-
Not sure if this has been reported or if this is working as designed or not... I don't use a "moderators" group. I give individual users various permissions to perform various tasks. MY goal is to give one of my users permissions to ONLY move files within my Files sections. The user can move files one at a time, but they don't see how to select multiple files to move. User is given ONLY option to Move content. This gives the user the option in file view for move the file: However this does not give the user any boxes so they can select multiple files to move. If you give that user ALL permissions for th…
Last reply by Marc, -
-
- 1 follower
- 3 replies
- 594 views
Hi, We are trying to provide access to one user for Search Engine Optimization and we are unable to achieve that. 1) Added new user under members group. 2) Under MEMBERS>STAFF>Administrators -- Added this new member and selected restricted access. Enabled access only for few option and Search engine optimization as one of that. 3) When I login with the user I can see the option which I provided in the dashboard but when I click on the 'Search Engine Optimization' it shows below error...other options are working just fine. Any idea what I am doing wrong?
Last reply by Marc, -
-
-
- 2 followers
- 13 replies
- 1.2k views
Hi, what is causing this error? (Club memberships.) Error code: 2X212/4
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 671 views
You can't search just a specific error without an endpoint and you can search specifically for GraphQL and trying to show all again you basically have to navigate away from this section and back to get the default to restore
Last reply by Marc, -
-
-
- 2 followers
- 12 replies
- 1k views
Hello, My server currently has a problem with emails not being sent via SMTP using Sparkpost. Port 587 is open. No errors were reported at Sparkpost. I've made no changes, but Dovecot is being spammed and rejected to death from Russia more so than usual, aside from that I went looking for clues. When I do an Email Test from the AdminCP, but only this shows: There is no actual text message, just the icon; when I look at the Email Error logs, they are empty.
Last reply by Marc, -
-
-
- 2 followers
- 9 replies
- 765 views
Despite the title, this may not qualify as a bug. When viewing the members list in the ACP and clicking on the "Administrators" button, there is an account that is showing up twice. The reason is because it has ACP access via group and because of being added as an admin directly. Thought I should mention it in case it is deemed to be a bug. If it's not, then as a feature request, when listing accounts that have ACP access in the Members list, perhaps have an indicator as to why they have the access? (group vs account) Then seeing the same account listed twice but with two different reasons would make sense.
Last reply by Marc, -
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
