Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
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- Last reply by Jim M,
22,829 topics in this forum
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Hi. It turns out my forum has been using our own reCAPTCHA account, and this does not support Invisible reCAPTCHA. Which means every time someone tries to register, Google says no. (So that explains why no new members have been registering lately!) I'd like to revert back to the IPS default reCaptcha keys, but I don't know how to find them. Can someone tell me what these are? Cheers.
Last reply by Pseudonym, -
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Does Invision plan to make a release with security fix on day-one of the CVE patch ? Severity HIGH security problem to be announced with curl 8.4.0 on Oct 11 · curl/curl · Discussion #12026 (github.com)
Last reply by Marc, -
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I created a new member group and tried multiple times to save permissions but it was hanging, eventually ending with this error below. After this error, I went back and tried again and it saved properly. But thought it was worth mentioning
Last reply by Miss_B, -
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Not sure if this is flaw in 4.7.12 I want to disable the default sign in with Facebook and sign in with Twitter. Went to the ACP. Clicked on Login & Registration under Settings. I clicked edit for Facebook. I disabled front-end login under Basic Settings and hit save. The sign in button disappeared although the summary of methods page still shows Facebook with the green 'enabled' button displayed. Not sure if it should show disabled. Then I tried the same thing clicking edit with Twitter. Again, I disabled front-end login under Basic Settings and hit save. The 'success' page, if you will, shows Twitter with front end login disabled. However…
Last reply by Marc, -
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So last night, we experienced an outage. It looks like that was related to the other issue that was posted. But we are an NFL football site and users are telling me that they see this message often on game day. Game day is our biggest day of the week \ year. I am not sure how to open a ticket. But we definitely need help, we upgraded to the cloud to be able to scale better on game day. Let me know how we can get things looked at. Thanks.
Last reply by Marc, -
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I hope this is an oversight or a weird bug. Why can't we edit our signatures here?
Last reply by Joey_M, -
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I get error when reauthorizing "something went wrong" or EXPECTED_KEY_NOT_PRESENTAn Error Has Been Logged 4C375/1 ("EXPECTED_KEY_NOT_PRESENT") encountered by H****.net Just now and 6 other errors in the last day.
Last reply by commandosqueak1, -
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My log file shows a bunch of errors and i don't know where to start solving them, so i appreciate any hint, answer and help. I attached the log summary. The Errors are: TypeError: mb_strtolower(): Argument 1 ($string) must be of type string, array given (0) -> 167 counted TypeError: mb_strtolower(): Argument 1 ($string) must be of type string, array given (0) -> 86 counted SELECT main.*, cms_pages.page_, ((MATCH(index_title) AGAINST ('' IN BOOLEAN MODE)*5)+(MATCH(index_content,index_title) AGAINST ... -> 85 counted SELECT main.*, cms_pages.page_, ((MATCH(index_title) AGAINST ('' IN BOOLEAN MODE)*5)+(MATCH(index_content,index_title) …
Last reply by peter.schaefer, -
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I have been trying to view the Thread Analytics and Statistics function for awhile now. There was a time when the data would populate but at some point they all stopped processing data and now they all show nothing but a dead line. I have looked around the ACP to see if there is a setting for it. If there is, I couldn't find one. Anyways, if anyone can help out here with how to get it to populate, I would be most appreciative. Thanks!
Last reply by Marc, -
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Looking at the admin panel at the social media promotion, there is "our picks" enabled, Twitter not set up, but the button above an post shows twitter and google +. How do I get rid of Twitter and Google + and have only our picks active?
Last reply by Marc, -
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Hi I have created a new database and created custom templates. Everything is okay apart from one thing. The category listing. Where the hell can I set the correct template? I created the default category listing and assigned that to my database, yet still the default categoryRow template is used. Can anyone help? Cheers John
Last reply by Songstuff, -
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Hello, today we upgraded to the latest release and immediately activated the "blocking disposable emails" feature. (btw, very good idea 😉) We did three tests with 10 minute or temporary email providers and in every case I was able to finish the registration and confirm my email address. Did I do anything wrong?
Last reply by Marc, -
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Our admin CP has had the following error message for over a week (dated 9/11, it seems). The Run Now button fails because the task is in progress, and there is nothing in the log. Wondering how to fix this?
Last reply by Marc, -
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We are getting "not accessible" errors for https://nationalbackexchange.org/forum Please advise/assist to resolve the issue. HERB
Last reply by Jim M, -
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Hello. How to reproduce the error: 1) Create a new profile field with type Date. 2) Go to members search, select dates in this field and click to search.
Last reply by teraßyte, -
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I just published an article, and clicked "REQUEST INDEXING" yet Google still won't index it?
Last reply by David N., -
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I'm just trying to add DNS records for my third party email service but since I have the "Cloud Community" I can't touch my DNS? I tried to change my nameservers to CloudFlare and inherit the DNS records invision setup for me to keep my site up then add to the records, it worked, but then my site went down. So I guess invision is making sure I do DNS through them? What can I do? All I need is to add a simple DNS records for email. It shouldn't be this hard.
Last reply by Marc, -
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Hello, I am creating pages in folders and subfolders. I assumed that the breadcrumb should display the correct hierarchy once a folder is created. The URL is fine when a page is inside a page folder. However, when I open the page... the breadcrumb will NOT display the page folder as the URL does. .com/stocks/test is the URL Shouldn't the breadcrumb also be the same --> Home -> Stocks -> Test ? Thanks
Last reply by Marc, -
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my side recently keep happen very slow and keep getting "This community is temporarily unavailable" error. Every time visit a page in my site keep getting that error what happen of this ? it's bother me so many days already, and now even I tried to upload a screenshot also not able
Last reply by Marc, -
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Hi. I would like to use an MFA authorization code that gives the user access to the forum in other applications associated with the user's forum data - this is a game server. Does anyone know how to use this?
Last reply by teraßyte, -
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I'm not sure whether this is a technical glitch or something I've not configured correctly. Notifications seem to be working flawlessly in boards and PMs, but if I follow an event (selecting both notifications and e-mails), I don't get anything. Is there somewhere to activate this outside of the personal notifications preferences? I'm using a tech admin account to test this, and here is what I have selected: Thanks for any suggestions!
Last reply by teraßyte, -
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At the top of my homepage/forumhome I have a block with new forum entries. If I (or other users) come back after some time, it still shows the old list. Only if we hit F5 it will update. It happens on mobile and Desktop, browser is chrome. You can find screenshots/examples here: https://www.fernstudium-infos.de/topic/20001-startseite-aktualisiert-sich-nicht-mehr/page/3/
Last reply by Jim M, -
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Hello, i can't find anything related to purchases for analytics or google ads, im not sure if its even exists or not, but it would be perfect if we track that events for optimize more google ads on conversions. it tracks, sign ups, other activities but 0 purchase events.
Last reply by Driven 2 Services, -
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Is it possible to make your RSS/Atom Feed Imports get updated automatically? As it stands you have to click the refresh button manually. I'm wondering if this can be automated somehow? I saw one app in the marketplace that seems to do this with the option of refreshing automatically, but it does not work with latest version of IPS. The other RSS features (for pages) do not import enough info like RSS/Atom Feed inside AdminCP does. Maybe somehow setup a cron to run it, but how, if that is possible?
Last reply by Adriano Faria, -
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My passwords were memorized by my browser. All of my saved passwords were erased for some unknown reason. My forum's is simply not sending the email with the password reset link (I checked my spam folder). The password reset email worked for this forum allowing me to post my request for help. I'm locked out of my forum is there another way for me to reset my own password?
Last reply by Jim M, -