Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 2 followers
- 14 replies
- 889 views
Getting this under Admin > Achievements > Rules Where does one even edit the Admin Panel templates?
Last reply by DawPi, -
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- 3 followers
- 11 replies
- 838 views
Hey there! No one is getting notifications on iOS even though I followed the Manifest items. What happened?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 521 views
When unpacking the latest package, i can't find any file called conf_global.dist php in the zip file. So i'm unable to proceed with my self hosted install. Attached is screenshot of the package. Please advise.
Last reply by georgebkk, -
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- 2 followers
- 1 reply
- 484 views
Hello, several users among us use RSS feeds to display news, for example, in Discord. Unfortunately, many of them report that their feed readers display everything with a lot of blank lines. How can I solve this problem? The blank lines are not present in the feed link, but an RSS validator also indicates this.
Last reply by Marc, -
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- 2 followers
- 13 replies
- 819 views
It is annoying while actively using the ACP, the session gets logged out frequently on IC cloud. Even while using it continuously without a gap of more than a couple of seconds, it logs out on page submission which is strange. It is not sensing the active session and doing its own thing.
Last reply by Marc, -
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- 2 followers
- 13 replies
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I am an Admin, and created a new Category (under an existing Category called "Private") and then two new discussion forums. Two groups were created - one group has read access to one of the forums and full (post etc) to the other. Another group, for moderators, has full access to both. And all groups have read access to the new Category and the parent "Private" category too. Users have been added to the groups. Also the Admin group has been given full access to both. The forums are not showing. Even as Admin, I cannot see them. Here are the new forums: I must be missing an obvious and easy setting????
Last reply by Marc, -
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- 1 follower
- 4 replies
- 631 views
Hi team, I'm updating my zapier settings and have a doubt/problem, I can't found the first name, second name and custom fields. Only have this: Name Member Formatted Name Member Name Formatted Name What are they? Name is "Display Name"? What is Formatted Name? What is Member Name and Member Formatted Name? Why not appears billing info like First Name, Second Name and custom fields? Every user write this fields when buy any product, subscription or product. It is more necesary than others. I need to update my CRM with real First and second names and phone info not with a "nickname".
Last reply by Jim M, -
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Seems the setting only works for new PMs, not for existing ones which can still be replied to by a blocked member. Should be both, as often times someone is blocked after the blocking member receives PMs they didn't want or the conversation escalated to wanting to block the other member. Interestingly if I delete the original PM (created before the member was blocked), and they subsequently use that PM in their mailbox to reply back, it won't show an error but it also won't be received by the member blocking them. No idea where it goes or what happens there, but it should show an error to the sender similar to them creating a new PM to a member that has blocked the…
Last reply by Clover13, -
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- 2 followers
- 2 replies
- 461 views
Hi, how can I change my TESTINSTALL url?
Last reply by mieciu7, -
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- 2 followers
- 2 replies
- 494 views
At the bottom of Topic list, an Our Picks widget is placed with 6 items in it. At it's bottom, it says "View All" When clicked, it says "The page you are trying to access is not available for your account." Here too - https://invisioncommunity.com/ourpicks Apparently, it thinks the member is trying to promote items but the action is to View All staff picks. Otherwise, the member gets to see only 6 picks in the widget.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 460 views
When turn on the Google Ads, any operations like adding/editing topics/posts very offten block the forum. Only solution whitch helps is page reload. Have any one problem like this? What could be wrong? PS. About half of year ago it works ok.
Last reply by Marc, -
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- 1 follower
- 3 replies
- 510 views
I've changed in "Integrations" old Google Analytics script code to new one and save. Unfortunately in source code of the main site there is still old one, when in Integrations in CMS displays new one... Is there any "reload" of the forum? What can I do to make it visible on the main site? PS. Cache Engine is off.
Last reply by teraßyte, -
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- 3 followers
- 18 replies
- 1k views
We've been using CloudFlare on our forum for over 10 years now and never had an issue until recently. The "Trust IP addresses provided by proxies" setting has turned off on its own and I am unable to turn it back on. When I flip the switch, save, go to another page and come back to it, it's disabled again. What can be the cause of this? I haven't seen this happen on any other setting that I'm aware of, just this one. We are on the latest version.
Last reply by Marc, -
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- 1 follower
- 7 replies
- 583 views
Events > Overview If there are any recurring events for less than today for next year, they are showing in the current month with current year but when clicked on them, the date shows as yesterday next year. Eg: Today: Nov 15, 2023. Overview for Nov shows Nov 15, 2023 events at the top and Nov 14, 2023 events at the bottom When clicked on Nov 14, 2023 events, their date shows as Nov 14, 2024 Apart from the above glitch, it is as per the design to show events of next year's current month in this year's current month (under Overview)?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 497 views
I've been working with a pretty frustrating issue with my Invision Community's post editor. I'm working on a piece of content that includes affiliate/commerce links and so I want to make sure that I assign the "rel='sponsored'" attribute to the links via HTML. I tried creating a custom post editor button that inserted this HTML attribute to an A HREF tag, and it sort of worked... until I saved the post (it is not public as it is not finished, if that context helps). It seems that when the content is saved, viewed and edited again, the attribute is changed to "rel='external nofollow'" instead of "rel='sponsored'" as it should be. I even used the Source button in the p…
Last reply by Marc, -
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- 1 follower
- 9 replies
- 1.3k views
Hello! When attempting to run an automatic update I am seeing this error: Some of the SQL is like follows: UPDATE `ipb_core_modules` SET `sys_module_title`='' WHERE `sys_module_title` IS NULL; UPDATE `ipb_core_modules` SET `sys_module_application`='' WHERE `sys_module_application` IS NULL; UPDATE `ipb_core_modules` SET `sys_module_key`='' WHERE `sys_module_key` IS NULL; CREATE TABLE `ipb_core_modules_new` LIKE `ipb_core_modules`; ALTER TABLE `ipb_core_modules_new` CHANGE COLUMN `sys_module_title` `sys_module_title` VARCHAR (32) CHARACTER SET utf8 COLLATE utf8_unicode_ci NOT NULL DEFAULT '' , DROP INDEX `identifier`, DROP INDEX `sys_module_application`, CHA…
Last reply by teraßyte, -
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- 5 replies
- 616 views
Hello, I migrated my old IPB to the latest version. Everything was working perfectly until I changed a parameter and now the site has a 500 error. The parameters I modified are on Advanced Configuration. I see an error on "Template disk cache path" : So, I modified with my new directory after migration. I also added the cron indicated on Advanced configuration to my crontab. The error disappeared but, since this modification, my IPB forum is down with error 500. When I switch to Offline mode, the users can see the maintenance message, that's all. I have no errors logs. I try to put the old value to Template disk cache path but, forum is down. …
Last reply by DzUser, -
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- 1 follower
- 3 replies
- 403 views
Hi everyone, I've come to ask for your help because I've just taken over the management of our forum, and I'd like to migrate the forum from version 3.1.4 (yes I know it's been a while since there's been a major release) to a more recent version, but running on a version of php 7 not php 8. Looking around, I think I need to stop my migration to a version of ipb lower than 4.7 (if I'm not mistaken, this corresponds to the version using php 8). Is there a way to find a file with migration only up to this version? I only have the latest version of ipb from my client area. Thanks in advance for your reply.
Last reply by Miss_B, -
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- 2 followers
- 4 replies
- 574 views
Hi, Is it possible for guests to be able to upload image attachments when using the contact form? I enabled “Can upload attachments?” and added a 10 MB attachment allowance in my guest member group settings, but the Add Files option still doesn’t show for them when submitting a message. Also set ‘images only’ in Posting settings. Many thanks.
Last reply by Marc, -
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- 1 follower
- 4 replies
- 700 views
I am trying to create a new button for the post editor, to display affiliate links with an "ipsButton" format. This is the setup I have: I want to use the Option field to inset a URL into the ipsButton when the HTML is output, but this does not seem to happen at all for me. In fact, when I click the button nothing displays at all. This is output html (using Google Chrome inspect) after I have clicked the button in the post editor and included a URL in the option field: <p> <br> </p> If I click the button and type nothing into the Option field, it does display the rest of the HTML correctly... <p> <a data-cke-saved-href=""…
Last reply by opentype, -
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- 2 followers
- 6 replies
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I mentioned this previously, offhandedly, in another thread but as I am seeing this condition persist and become more frequent, I thought to maybe start a thread on it to help raise awareness and possibly get it fixed. To restate, I am noticing that not all notifications are displaying, or even notifying me through the notifications alert system. I have reactions set to be marked by notification and yet a reaction that was just issued does not show up there. However, if I go to my profile, I can see that the reaction was registered there within the Activity tab. The missing reactions in question were issued and never logged by the Notifications function so it should…
Last reply by My Sharona, -
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- 2 followers
- 5 replies
- 514 views
Hi! I'm trying to import a member list (over 10,000 members) via CSV file. Here is what I set at the first screen: Then, on the second screen, I set this: It worked for about fifteen or twenty minutes and then came up with this error code. It did import 20 pages of members before stopping. What is wrong? Thanks in advance for help!
Last reply by PinPics, -
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- 2 followers
- 3 replies
- 508 views
This post is stuck under /discover/unread ever since it was published. Opening it or Mark site read doesn’t help. How can I get rid of it?
Last reply by DawPi, -
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Good day, We've already asked Make.com regarding this and we're waiting for their reply but we'll also ask here maybe you have a solution for this. We've setup our REST API Key to connect our Invision Community to Make.com and we tried connecting it but it says 'Community is not Available' (as you can see in the image below) and we also tried doers.academy/community and other url for that community section but still the same error. Do you have any idea for this? The reason we're connecting Invision Community to Make.com is that one there is a new user it automatically creates a forum topic for their own progress (Progress Log). Maybe there is a built-in way…
Last reply by Valerie Huard, -
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- 1 follower
- 5 replies
- 971 views
Hello, I wanted to ask how I can insert the AdSense code from an AdSense code snippet on my website. Thank you in advance.
Last reply by Jim M, -
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