Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- I can't connect to Redis
- Last reply by Joey_M,
22,928 topics in this forum
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- 6 replies
- 378 views
Hey all, It's been a while since I've had to ask for help, but I'm not sure what exactly is going on right now. Brand new install. First post: It gives me this error -- but it also posts the post anyways ... ErrorException: Class IPS\core\extensions\core\Queue\RebuildAttachmentThumbnails could not be loaded. Ensure it has been properly prefixed with an underscore and is in the correct namespace. (256) #0 [internal function]: IPS\IPS::errorHandler(256, 'Class IPS\\core\\...', '/home2/exod...', 731, Array) #1 /home2/exod/public_html/init.php(731): trigger_error('Class IPS\\core\\...', 256) #2 [internal function]: IPS\IPS::autoloader('IPS\\core\\extens..…
Last reply by J33f, -
- 0 replies
- 349 views
Somehow I have seemed to accidentally change the only admin user on our site to a different user group, and now I can no longer access my Admin CP. How can I regain access to my Admin CP? Edit: Problem has been solved by setting the group id for the profile to 4 in core_members through phpmyadmin.
Last reply by OurWarPaint, -
- 4 followers
- 10 replies
- 711 views
Hey Does anyone still use cleantalk? Is it needed anymore? Does it work with 4.5? Cheers John
Last reply by Songstuff, -
- 1 follower
- 0 replies
- 284 views
Hi, I found the author and time of topic useless, please someone can share how can I hide the 2 elements (author and time)? But just for the question forum.
Last reply by kmk, -
- 1 follower
- 7 replies
- 334 views
Can someone please tell me where the setting is in v4.5 where the administrator receives an email when a new member registers...thanks
Last reply by Daniel F, -
- 10 followers
- 85 replies
- 5.4k views
I installed my Forums without utf8mb4, thats pain in the ass. There are several errors resulting in inconstistent Datebase-Tables, empty Threads etc. The Emojis-Fix from 4.0.8 only fixes the Emojis ... How can i reconvert Everything to utf8mb4 ??? As i see there is no Converter for IPS4.
Last reply by Egorkin, -
- 1 follower
- 1 reply
- 335 views
When inserting emojis, they are too small for the standard font size of 14 px - 🧒 I would like them to be inserted 18 px - 🧒 automatically (without manual zoom). Is it possible to set it up?
Last reply by Egorkin, -
- 1 follower
- 2 replies
- 307 views
I apologise in advance for this one. I am sure I have seen a setting somewhere where I can set a number of posts that will need to be made in order for a member to use the PM system. I have had a few members join lately with the sole intention of targeting certain members of my forum by PM. By introducing a number of posts that need to be made, thus contributing and then allowing the PM system to be used, would be helpful and may minimise the issue. It would also save me adding another member group and restricting the PMs to zero. As I say, I am sure I have not dreamt it, but have seen this option, somewhere ? Any help, appreciated.
Last reply by CoffeeCake, -
- 1 follower
- 6 replies
- 389 views
We use the excellent automatic social media promotion plugin by @Adrian A. We have upgraded to 4.5 and so I have been fiddling around in the admincp trying to get things right. I've changed something - but I don't know what so that our autotweets have changed from this: To this - with a huge logo:- Does anyone have any idea where this logo is being called from? https://twitter.com/Real_CAG Thanks
Last reply by tnn, -
Hello I am trying to make a database using a topic feed and am not quite sure how, can any one help me on creating a database I tried its there but nothing in the database so I guess I am missing something. Thanks!
Last reply by Drewfus, -
- 5 replies
- 465 views
Hello I am hoping to embed a Loom video inside a topic, but the HTML doesn't seem to work when I put it in as 'code'. See below: <div style="position: relative; padding-bottom: 66.66666666666666%; height: 0;"><iframe src="https://www.loom.com/embed/657d90328942483690f8ab6b97f68cb7" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div> Could anyone help?
Last reply by Runar, -
- 3 followers
- 3 replies
- 318 views
I would like to bind to Google Calendars. Yes I've seen the iCalendar feed but that is the wrong direction. I don't want to Google -> Website. I want to send Website to Google. That way Google calendars on my phone will be updated. So what is the URL of the Invision calendar? So, I can import the website calendar to the Google calendar.
Last reply by bfarber, -
- 2 followers
- 8 replies
- 551 views
Our community has around 1000 members, a little more than 800 signed up for a newsletter. Typically there are approx. 20-30 users online at a time. From what I understand, the frequency of background process is depending on community activity. Our SMTP Server can handle 250 mails/h, so I limited in constants.php the bulk mail to 5 mails/cycle, assuming a cycle every 2 minutes, we would not reach the sending limit. \define ( 'BULK_MAILS_PER_CYCLE', 5 ); The ACP reported the following: Does the above mean, the cycle was carried out every 30 seconds to deliver all mails in 1h and 31 minutes? Would this be realistic? Or was the first cycle initiated 1h 31 mins a…
Last reply by evcom, -
- 11 replies
- 849 views
Hey, I was Trying to change the main-post-text font size because some members who mostly use mobile complained it was to small. I changed ALL the fonts in the theme "Font-Changer-Thing" thingy but none of them seem to respond to the changes. I looked at the code-f12 thing in chrome and saw that the fonts for that text was still the "ipsType_Normal" and not one of the new font... um, names? Is that actually the case and the font sizes for the mobile design are unchangeable or am I missing something?
Last reply by Pavel Chernitsky, -
- 0 replies
- 272 views
Hello ... anybody know how i fix it? i try to edit the code from my theme but don't work. I want to allow target = "_ blank" in all external download link.
Last reply by 403 - Forbiddeen, -
- 1 follower
- 8 replies
- 361 views
Oddly, I've had guests granted posting permission twice now after editing permission for another group. Anyone else seeing this?
Last reply by CoffeeCake, -
- 2 followers
- 14 replies
- 1.1k views
Hey everyone, OK, so I go to log in to my site and I discover that my adminCP CSS is broken. No page formatting - everything loads as ugly raw HTML bullet-point lists and nothing works - I cannot do any back-end development as a result. I have not changed the adminCP theme at all (I never do). THe only thing I've done is install a new 4.5.3 theme, which I do not use for the adminCP whatsoever. The only other thing I think I've done has been to use the Support function, which cleared the cache (which has caused this problem in the past - it shouldn't, I know - but it always ultimately reloads until now). As one can no longer submit critical or important s…
Last reply by Matt, -
- 3 replies
- 372 views
How i remove it?
Last reply by 403 - Forbiddeen, -
- 2 replies
- 315 views
If i visit any page, don't work. How i fix the htaccess? https://ggames.com.br/
Last reply by 403 - Forbiddeen, -
- 1 reply
- 393 views
Use plugin for background image (backstretch image picker) - works fine, but have some problem with default IPS theme. Will attach image for best explanation (also made support ticket). On some skins that is no problem. In my custom css file have this code in my custom.css file i have this code #ipsLayout_mainArea, #ipsLayout_sidebar, #ipsLayout_footer, #ipsLayout_footer a, #elCopyright_userLine, #ipsLayout_body, #elCopyright, #ipsFaded_withHover, #ipsBreadcrumb_bottom, #ipsLayout_contentWrapper, #ipsBreadcrumb_top { background: #fff !important; } #ipsLayout_footer { margin: 0px 0 !important; } some help to cut (remove) footer parts (see pict…
Last reply by bosss, -
- 2 followers
- 6 replies
- 438 views
Hey IPB fam, wondering... Does your community send out daily Digest emails? For some reason I have never received one on any account ever. I use SendGrid to send emails. It says they are being sent, but none are ever opened. I'd love to finally figure this out. Is there a way I can opt back in in case I've opted out? It's worth mentioning I don't receive these emails on 4 different accounts using different email addresses. Not sure why. Any help would be greatly appreciated.
Last reply by Petra Jane, -
- 1 follower
- 1 reply
- 481 views
I get CSRF protection key error when clicking on "Check again" on the frontend and after login into AdminCP. Clicking again when in AdminCP does solve the issue.
Last reply by bfarber, -
- 2 followers
- 16 replies
- 670 views
Hi there, quick question about custom fields. Having some trouble setting this up. I am using the new Timeline application. My timeline in the making is here: https://www.breatheheavy.com/exhale/index.php?/free-britney-timeline/ I want members to begin adding important events to this timeline. I would like to create a custom field that requires the member adding the record (aka the event that took place on a specific date) to have to choose between one of three categories. Their new entry is either: An event A social media post A legal doc When they add a record, they must choose one of of these categories. Then, when someon…
Last reply by opentype, -
- 1 follower
- 1 reply
- 335 views
Is there is an inbuilt setting for same?
Last reply by The Old Man, -
- 5 followers
- 9 replies
- 507 views
Is there any way that the site team can place a troublesome member – it keeps on coming back under new registrations if they are banned – on a global ignore list. Although it seems rather cruel, with our vBulletin site we found that sometimes it was the only way to deal with these people because they might go for months trying to make trouble but not realising that nobody could see their messages. Thanks
Last reply by BankFodder,
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