SuperGrowth Compounders Posted October 29, 2020 Share Posted October 29, 2020 I'm brand new with Invision. I have been working on the site a lot today. It is now not loading properly. Please see attached screen shot. Anyone have any idea what is going on? Link to comment Share on other sites More sharing options...
Morrigan Posted October 30, 2020 Share Posted October 30, 2020 Try running the support tool to clear the cache. Rhett 1 Link to comment Share on other sites More sharing options...
SuperGrowth Compounders Posted October 30, 2020 Author Share Posted October 30, 2020 Thanks Morigan. could you tell me where that support tool is found? I contacted Siteground, and this is how they responded: This is a custom PHP application. After further expecting your website I could see that it is requesting CSS files:https://tinyurl.com/y47rwma2 However, these files are not presented inside your folder: baseos | u654-2hxw2v2nqgxv@giowm1158.siteground.biz:~/www/supergrowthmultibaggers.com/public_html/forums/uploads/css_built_2$ ll total 16 drwxrwxrwx 2 u654-2hxw2v2nqgxv u654-2hxw2v2nqgxv 4096 Oct 29 23:41 . drwxr-xr-x 16 u654-2hxw2v2nqgxv u654-2hxw2v2nqgxv 4096 Oct 29 20:53 .. -rw-rw-rw- 1 u654-2hxw2v2nqgxv u654-2hxw2v2nqgxv 2449 Oct 29 23:41 0f77ccc23699bd2e478540afa0a01bca_messaging.css -rw-rw-rw- 1 u654-2hxw2v2nqgxv u654-2hxw2v2nqgxv 1487 Oct 29 23:41 865d35a093ea7fe810226fce751a69f9_messaging_responsive.css Link to comment Share on other sites More sharing options...
Solution Morrigan Posted October 30, 2020 Solution Share Posted October 30, 2020 CTRL+F in the admin panel for "support" is normally the easiest way but: DOMAIN/admin/?app=core&module=support&controller=support Is the normal URL. Then "something isn't working correctly" and continue. It will clear the site cache which SHOULD fix the missing files issue. Rhett 1 Link to comment Share on other sites More sharing options...
SuperGrowth Compounders Posted October 30, 2020 Author Share Posted October 30, 2020 That worked. Thank you very much Morrigan. Rod Link to comment Share on other sites More sharing options...
Morrigan Posted October 30, 2020 Share Posted October 30, 2020 NP ❤️ Link to comment Share on other sites More sharing options...
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