Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 1 follower
- 2 replies
- 792 views
Hello, 🙂 I would like to add new reactions to the existing ones. But where I can find icons ? Thank you. 🙂
Last reply by SecondSight, -
- 1 follower
- 7 replies
- 542 views
I allow people to post before registering, but my database has 209 rows of posts with author_id=0. Most of the newer ones are spam, some of the older ones are clearly posts that guests made but then didn't register, and a few in the middle are posts made by someone who requested his account be deleted. Is there a safe way to expunge the crap from the forums_posts database, but keep the posts attributed to the deleted member (and maybe any made in the last 15 days in case the person wants to return to register)? Can the "old" or "bad" posts simply be deleted in the database, or will that muck up a table somewhere else? Some of these posts date back to 2014. …
Last reply by iacas, -
- 2 replies
- 512 views
Is there a way for Mods and Admins to create folders in their inboxes to sort PMs? Thanks!
Last reply by usmf, -
- 1 follower
- 1 reply
- 543 views
Hey guys, is there any audio file player available for the Invision Power Board where you just put in the URL of a .mp3 or .wav file ? Thanks for your help in forward.
Last reply by Nathan Explosion, -
- 1 follower
- 1 reply
- 700 views
Just created a database added records but the Title field doesn't show any data in this view, I can't figure out why.
Last reply by bfarber, -
- 1 follower
- 10 replies
- 952 views
I just did the migration to IPS community 4.5 and I have problem. On mobile the notification icons are no present anymore. It's really annoying. Is there any solution about this ? Thanks.
Last reply by Adriano Faria, -
- 1 follower
- 3 replies
- 441 views
Hi everyone! I have just decided to use tags in certain forum sections. And two questions came up: 1. I was wondering whether I could change the spelling and have a tag start with a capital letter instead of a small one, i. e. "History" instead of "history". (See screenshot) 2. Is it possible to hide tags from the title and only see them in the post itself? (See screenshot) Any suggestions more than welcome!
Last reply by Utz Klöppelt, -
- 1 follower
- 7 replies
- 703 views
Can somebody help me to center up my header logo and to show it the correct size? I forgot how to do this. CLICK HERE to see what it's looking like.
Last reply by Subseven, -
- 2 followers
- 4 replies
- 1.4k views
I go onto Google, type my website name in and the search result shows my meta description has been taken over by spammers (I'd recommend everyone to check for the same thing) Any idea how I can get it back to the description of my site and not an advert for pills?
Last reply by Sheffielder, -
- 0 replies
- 315 views
On my site I don't have comments enabled in a lot of places on my databases but I just noticed on one of the ones that reviews are the only thing enabled it still allows me to post a comment update when using the edit bit at the bottom:
Last reply by Morrigan, -
- 3 followers
- 3 replies
- 606 views
I want to set a homepage for GUES, (I HAVE THE PAGE CREATED) But profile page as homepage for members. SO, I set profile in ACP application as default (star), then I VISIT MY WEBSITE, IT SHOW ERROR MESSAGE PAGE. What I want to do is, when members visit to site, they through the profile structure visualice their topics, clubs and others apps... Because the public page (guest homepage) isn't always the content what each member want to visit, so should be able to let members access to the site as members, each one define their preferences contents to see and apps (or menu) to be accessed.
Last reply by Nathan Explosion, -
- 0 replies
- 419 views
I've successfully managed to migrate an existing Invision Community to a containerised set up on AWS Fargate. I've upgraded to 4.5.4.2 and everything is working as expected except I cannot get it to detect that php-redis is installed. My httpd and php-fpm run in separate containers with httpd handing over to php-fpm via TCP 9000. Could this be the reason it cannot detect php-redis? Is there a way to force the software into making the redis options available? My apologies - php-redis wasn't installed. Don't I feel the fool?
Last reply by TheOtherRob, -
- 4 followers
- 9 replies
- 1.7k views
Hello, A moment ago I had rebuild the search index, because the correct search results for the topics did not appear. Only results of some contents appeared. After Rebuild Search Index everything seems to work fine again. I'm using elasticsearch and it worked correctly. What can be happening to have to rebuild the index again? Thanks.
Last reply by balazsp, -
- 1 follower
- 1 reply
- 1.1k views
Good morning. Does anyone know of a way to delete all tags, everywhere, gone? I'd like to start fresh. Thanks!
Last reply by Adriano Faria, -
- 2 replies
- 1.3k views
Hello, Is there a CLI script which can install or upgrade IPBoard from the server instead of calling it from the browser url ? We usually have a release process dealing with live/production server. If we cut a trunk for ipboard and use it to release on the production server what are the things to consider? any thoughts?
Last reply by Maxxius, -
- 2 followers
- 8 replies
- 1.6k views
Hey Folks Has anybody implemented or got any suggestions for implementing a recruitment area/solution on IPS? I am not talking about a fully fledged 'upload your CV and apply for listed jobs' type solution - I just want to list jobs in a smart and efficient way that looks good and is easy to interact with. I appreciate I can use pages with custom templates, but was wondering if there's something else I've missed. I've searched the marketplace and couldn't see anything there, other than perhaps modifying the Classifieds app. Assuming then that folks, if they have a jobs section on their site, are using pages, or their own custom development. Any pointers wo…
Last reply by christopher-w, -
- 1 follower
- 2 replies
- 409 views
Tried the discounts options, but really confuse how the function works. Example this product is 5usd Customer buy 10 can get each 4usd (total40usd) Customer buy 100 can get each 3usd (total 300usd) How can i achieve the example above, i tried set at sale discounts, but not works.
Last reply by cst3124, -
- 1 follower
- 13 replies
- 1.1k views
I've had a few accounts locked yesterday : Account locked from logging in using this IP address until 03/11/2021 09:56 PM following 3 unsuccessful login attempts. Four of them are Moderators - the IP address is 178.239.198.133 and 185.217.117.75 When i go to the Members -> Locked there is nothing in the list.
Last reply by Morrigan, -
- 1 follower
- 17 replies
- 3.6k views
My site-after many years of just humming away-is now inoperable. It happened yesterday afternoon. The board URL just started throwing a generic 500 error: ~~~ An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. Access denied for user [user]@'localhost' to database 'dbname' You can try again by clicking the button below, or try again later. Try again ~~~ The error log in cpanel has a similar error: ~~~ [Sat Mar 06 20:14:25.494342 2021] [lsapi:error] [pid 3412119:tid 140091078833920] [client 107.203.104.168:48204] [host corpus-scientia.com] Backend fata…
Last reply by Joshua Barreiro, -
- 1 follower
- 5 replies
- 773 views
Hey Folks, How would I got about resetting activity history so that when I 'eventually' set my site live, all old activity is removed from activity lists. Do I need to run a query on the DB or is there a setting in ACP that I've missed? Thanks Chris
Last reply by christopher-w, -
- 1 follower
- 2 replies
- 423 views
I noticed that if in Download one sort items by “Highest Reted”, he only takes into account the number of stars (5) but not how many people have assigned this rating: https://invisioncommunity.com/files/category/161-translations/?sortby=file_rating&sortdirection=desc Here he shows the first Ukrainian translation that has 5 stars but with a review, while in my opinion it should show the Russian translation first, which has 4 and a half stars but based on 12 reviews. Looking at this other category, maybe it's a little clearer: https://invisioncommunity.com/files/category/160-applications-and-plugins/?sortby=file_rating&sortdirection=desc Obvious…
Last reply by Askancy, -
- 1 follower
- 1 reply
- 1.2k views
Is possible get below design done without touch template? Red: Remove Arrows: change position to
Last reply by bfarber, -
- 2 replies
- 862 views
Hi guys, About an hour ago, one of my moderators on my forum accidentally merged two threads together, creating one mega 4400+ page thread. Is there any way to undo this mistake?? I haven't found a way to do so as a mistake like this has never occurred before, and it's creating quite a problem for our community as one of the threads merged is our most popular thread. Thanks so much.
Last reply by Matt, -
Hi Just wondered if @Matt is going to reply to my numerous messages on the support chat? What happened to “I’ll get right on it”??!
Last reply by Matt, -
- 1 reply
- 330 views
The email templates are such a gem resource for reaching out to members. Their styling though, not so much - at least with default styling. We've been experimenting with template designs, but the trial and error method is brutal. Trying to figure out where the information will land within the design takes soooooooo long. Lots of tweak, save, trigger the mail from whatever application (like events), then review, and repeat. Is there a better way to test and view all the emails and templates within the system?
Last reply by Morrigan,