Technical Problems
Run into an issue and need help from the Invision Community Team?
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Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
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- 1 follower
- 3 replies
- 716 views
For many years I have had two paid subscription options within my community using the "Store" method as two individual products. I do not sell anything else other than the two subscriptions, so it makes sense and would be easier to use the "Subscription Plans" set up to continue with this. I see there is an option within my products area to convert my two products into subscriptions, but I am very nervous about doing so in case it causes issues. Can anyone offer advice based on completing this task themselves? Is it straight forward? Did you encounter any issues? Any help would be appreciated.
Last reply by Pyrotechnic, -
Renew issue
by kmk- 2 followers
- 1 reply
- 397 views
I have license with all modules, but gallery and blog are useless...how to do renew license removing modules that are don't need updated and support?
Last reply by opentype, -
- 2 followers
- 3 replies
- 476 views
Hi, I have a little problem with the RSS / Atom feed article import system. It matters everything except the image of the items. In the article: https://invisioncommunity.com/news/product-updates/45-rss-feed-improvements-r1171/ can see the line I unfortunately do not have the previous setting. thanks a lot for your help
Last reply by CiberBob, -
- 2 followers
- 2 replies
- 1k views
Does anyone else have issues for ideal not showing up as a payment method when a Netherlands customer tries to buy? I have configured stripe with ideal correctly yet it just doesn't show up
Last reply by Stuart Silvester, -
- 1 reply
- 478 views
Hi all! Faced the following problem: System-Posting-Images and Videos-Maximum image dimensions to display(reduced by me). Аfter rebuilding the thumbnails of the existing images, their quality get worse, not the size. Size remains the same, the text in the image in this article was readable, for example: Thumbnails for new images works good as it should be:
Last reply by kotaco, -
- 2 followers
- 4 replies
- 1.7k views
I have uploaded a 40x48 .png file as the Favicon of our site. But it doesn't show. Instead, it shows an Apple logo (probably because the forum was placed on an Apple server before I moved it recently). Any ideas where to look? The Site: https://forum.aslsweden.com
Last reply by Jimi Wikman, -
- 0 replies
- 408 views
There is kind of blurb in each new comment email notification, started with "Posted in " and we'd like this to be removed. I've searched across all theme templates, email templates ( there are more than 30 of them so only templates containing "comment" and / or "notification" ) and translations and the only possible match is in translations -> "email_posted_in" variable. I've asked official support guys and got "this is out of support scope type of question". So I wonder if any hint could be found with the community help. Thanks in advance!
Last reply by yurg, -
- 1 follower
- 0 replies
- 389 views
Some weeks ago I did some changes to my DB tables. I did two things: changed some tables from MyISAM to InnoDB changed InnoDB tables format from STATIC to DYNAMIC. I followed discusions on the community to do this. Now, sometimes I get the ERR_CONNECTION_TIMED_OUT, some users of my community get it too. From my side, I noticed it affect the website only when I navigate from my home network. If I navigate the community from my office, for example, no problems at all and everything is super fast. I don't think its a network problem, but a DB one. Does anyone has an idea to fix this?
Last reply by AlessandroTax, -
- 1 follower
- 7 replies
- 1.8k views
I added a thumbs up emoji and made it the default one (ie, I dragged it to the top). But it's only visible when you hover the reaction space. Look at the attached screen capture to see what I mean. What's up with that? Skärminspelning 2021-03-24 kl. 16.34.23.mov
Last reply by Morrigan, -
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- 4 replies
- 567 views
Hello, I've always use the Google Analytics tool inside the IPB settings. This adds a script to every page. I recently got a page that i don't want to get tracked by that tool. How can i get an exception made for this page? Any dev who can add a line of code so that one page won't get the script added into the <head> ? willing to pay. regards, Sander
Last reply by Nathan Explosion, -
- 3 followers
- 2 replies
- 1.1k views
Hi, I wanted to add headings to my board. Managed to add plugin to CKEditor (https://ckeditor.com/cke4/addon/format). Problem is with configuration. I added according to documentation (https://ckeditor.com/docs/ckeditor4/latest/api/CKEDITOR_config.html#cfg-format_tags) line in CKEditor config.js but it doesn't seem to work. It still shows all headings (h1, pre, div, h5,h6 etc). I think it might be some programming issue on my end, wrong implementation etc. Can someone help me with this code? Thanks!
Last reply by Iwooo, -
- 1 follower
- 10 replies
- 514 views
Hi There, I'm planning to migrate a live site to a new server due to centos upgrade. I intend to transfer live site first to new server and use it as a test url so I can further update IPS 4.5 version and see what all pitfalls I face. Just tried the test migration today and cpanel transfer tool stuck at 19% with tons of warning. What are these, please help? And also I like to know if there is any more steps I need to do before preparing for transferring live site? "/home/XXXXXXX/public_html/XXXXXXX.com/datastore/widget_Wysiwyg_89d7dhae6_c7938778df2e4440d7339b92f53a287f.7c5219f40d.php" file has vanished: …
Last reply by CoffeeCake, -
- 1 follower
- 3 replies
- 327 views
I have an SLATE install with login setup ONLY THROUGH A MASTER INSTALL, but now the master install has been reset, and the slate install can not way to login it.Please can you tell how can I reset the login method to default?If I install on it(4.4) the new ips version (4.5), it will let me reset the login method to default?
Last reply by kmk, -
- 1 follower
- 10 replies
- 949 views
Hi friends, how to hide the quote button from posts in 4.5? The purpose is to avoid the tedious quote of entire posts. Thanks for your suggestions!
Last reply by Morrigan, -
- 1 follower
- 5 replies
- 408 views
Hi everyone, I have the case that a user has deleted his posts and by doing so (because they were the opening posts of various threads), the entire threads are now empty. Is this the way it is supposed to be? Is this a bug? How can I recover the deleted posts?
Last reply by Morrigan, -
- 2 replies
- 324 views
OK so this is the issue - my client has IPS Commerce for subscriptions using Stripe; two transactions have been flagged for manual approval, however these do not look like genuine subscribers as Stripe has flagged them as an elevated risk. What we would like to do is get them off the system, but because we are new to this type of issue I was wondering do we Void or Delete these within the commerce system. Image below shows the options:
Last reply by Davyc, -
- 3 replies
- 354 views
Guests of my forum are prompted to log in to comment, but I need to customize the wording in the message that is displayed: You will be able to leave a comment after signing in What's the best way to accomplish this?
Last reply by Stephen Webb, -
- 2 followers
- 4 replies
- 920 views
So I logged into the ACP today to find the warning about the "XSS when building lightbox images" patch needing applied. The only way to get this applied, if you believe the text, is to follow the prompts to apply the patch. This will never work for this site, because inbound (s)ftp is disabled to the site. (Access requires VPN credentials that I will never directly supply to IPS.) It would be nice if there was a "How do you want to install this patch?" prompt, or a toggle to disable the FTP approach, so that an admin can be prompted to load into the Client Area and download the release to apply the patch. Alternatively, if there is a way to simply download …
Last reply by wohali, -
- 1 follower
- 3 replies
- 480 views
When I enable redis for caching and storage, and browse my site, I lose the css formatting every few clicks. Here's a screenshot. Disabling it resolves the issue. Any clue what's going on? Redis server v=6.0.6
Last reply by Sergey Kuzin, -
- 2 replies
- 1.6k views
Hello. I am constantly encountering a problem with the forum and I am bothering you. This time I did not understand the error that occurred. I added a .htaccess to fix the https problem and it worked without any problems. Then 5-6 minutes later it gives this error when logging in to the site and I could not fix it. I installed the .htaccess old one, but unfortunately nothing has changed.
Last reply by Selim Atalay, -
- 2 followers
- 0 replies
- 532 views
@Matt please could you tell me if you said ips will release new cloud plan (new price or new specifications) , I remember in some post of you mentioned that. I interested in buy one...
Last reply by kmk, -
- 1 follower
- 2 replies
- 651 views
Hi. Found this cron job sitting in my cPanel. Not sure if it's IPS or left by a dev. Thoughts on what it is? Secondly, I'm concerned that is references php73. I've upgraded to 7.4, should I be changing that to php74? Thanks /opt/cpanel/ea-php73/root/usr/bin/php -d memory_limit=-1 -d max_execution_time=0 /home/xxxx/public_html/applications/core/interface/task/task.php 0661e7caa8e82410fc3aa669001eddae xxxx is obviously my cPanel username 😇
Last reply by Giray, -
- 2 replies
- 478 views
Hey guys, new forum creator here. I'd like to know if it's possible to display post titles and the first [x number] of words to guests and search engines? I want the public to know there's content there, and get a sense of it, but only members can view all of the content. Any recommendations would be greatly appreaciated!
Last reply by Dean_, -
- 0 replies
- 321 views
Hello, i try to make a request to the ipboard API. The admin panel displays a message that my server doesnt support authentication header (idk why) Whats the parameter name to send the authentication token ? (api key) When i use "X-Authorization" i get the response "wrong api key" but its 100% correct (tired base64 encoded and plain)
Last reply by Parilar, -
- 8 replies
- 559 views
Hello. While I was dealing with the forum, the post writing area has become this and I couldn't figure it out. I wonder if anyone knows the solution?
Last reply by Selim Atalay,
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