Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 2 followers
- 24 replies
- 1.1k views
Hi, we have an urgent situation. I have no idea what's happened but we are unable to make any new post to any threads or even post any new topics. Forum seems to be running okay but absolutely impossible to post anything at all and not even to open a support ticket through our forum dashboard. www.consumeractiongroup.co.uk Thanks
Last reply by Marc, -
- 3 followers
- 2 replies
- 650 views
Hi, I do not see a way to copy/create an alternative database template for Category Articles. My database has no categories and is set to Show records like articles. When I create a new database template, what this should be based to start with default Category Articles?
Last reply by Marc, -
- 2 followers
- 7 replies
- 599 views
Just got the email telling me that my pricing is going up for my 2 licenses (and not by an insignificant amount). I do like the products but for me it's not worth over $500 a year on the small communities I still have. So I have to make a plan. In my Client Area I can't see an option to remove certain products from my licenses. For instance, on one of them I definitely don't need forums, commerce or gallery, so those can go, plus on the other I could probably dispense with Downloads. A small saving, but a saving nonetheless. How do I modify my license to exclude them?
Last reply by Marc, -
- 1 follower
- 1 reply
- 722 views
Hi I just read over the newsletter that came out and have a few questions. The ticket system will still be open or will it complete shutdown? I ask this cause there are thing I don't wish to post in a public setting and how I understood the Newsletter is to first post to the forums and than maybe we get up into a ticket if need be. What are the options if need back for issues like this? The Newletter was not very clear on such things.
Last reply by Marc, -
- 5 replies
- 1k views
How i can get the default font size from my theme?
Last reply by Marc, -
- 1 follower
- 10 replies
- 894 views
There is a lot of topics on date format here. I wish this setting would belong in the admin instead of languages. But in this version although I've set everywhere to dd/mm/yy, the admin shows my tables with mm/dd/yy. How am I supposed to change that?
Last reply by Angel Costa, -
- 3 replies
- 424 views
We have noticed on our IP Forum that the members IP when registering no longer resolves to any location, just gives "The IP address resolves to " (IP address) instead of (for example) New York as it used to do? Version 4.6.5.1 Is it internal to our forums, or external to an Invision server that converts the ip to a location or has the ablity being removed? Also, how to fix the issue please?
Last reply by Marc, -
- 3 followers
- 9 replies
- 1.3k views
There is something strange with profile fields, and I just noticed the issue on this forum too. The profile fields doesn't display pictures anymore Total file submissions: 1 instead of So now profile fields doesn't display pictures, and display anything shouldn't be displayed whenever you are having html costumed profile field.
Last reply by Marc, -
- 1 follower
- 3 replies
- 739 views
I have a test install of IPS on a sub-domain and separate machine from my live site. The test install has the -TESTINSTALL at the end of the IPS key. I do not leave the test install running all the time but I do power it on from time to time and run test, check updates, etc. When I powered it on today, it had been about a month or so but I immediately got email notifications of successful subscription charges from stripe. The problem is, these charges were already made on the live server within the last month. So these new charges are redundant and had to be refunded. My question is, shouldn't test installs have auto payments, or payments in general disabled b…
Last reply by Marc, -
- 1 follower
- 1 reply
- 1.1k views
Hello, I try to use Embed Anywhere widget of monday.com to display my ips website, but there show below error message, anyone can help? I missed some basic configuration from my site? If you encounter a gray window, it might be that the site blocks embedding.
Last reply by Randy Calvert, -
- 1 follower
- 3 replies
- 729 views
im getting an error code -200 when try to upload an image via page builder.
Last reply by Stuart Silvester, -
- 1 follower
- 2 replies
- 678 views
When running the update from 4.6.5.1 to 4.6.6 I saw no indication that any CSS was changed, which normally happens with all of your updates. I typically see a page that shows me my modified CSS templates, and allows me to compare them with the updated ones before running the update. I have a customized site, so before running this on my live site I want to verify that there are not CSS changes in this new update? Is there a list of changed files somewhere for the 4.6.6 update?
Last reply by Charles, -
- 1 follower
- 2 replies
- 749 views
in case not aware was working yesterday, not now https://invisioncommunity.com/index.php?app=core&module=system&controller=plugins&do=diff
Last reply by Ryan Ashbrook, -
- 1 follower
- 0 replies
- 412 views
Were are all the downloads files stored that you add via the download section? am about to move hosts and want to delete them all, as I don't want to do it manually myself unless someone knows a command vis phpadmin I can run?
Last reply by Gregsta, -
- 2 followers
- 7 replies
- 694 views
Not sure when this happened, but I just realized that when someone share a page now the system pick the first image in the post rather than the header image? I have several links that even show the reaction since that is the first image 🙂 Is that just me, or have others this as well?
Last reply by Marc, -
- 1 reply
- 563 views
How to add permissions for the "source" button in the editor? I have it but other members don't.
Last reply by Nathan Explosion, -
- 1 follower
- 5 replies
- 661 views
Is it possible to manually increase a members reaction count? I give 10/day for the member group, but individuals want to buy extra. I thought I saw it could be done, but now I cannot find it. Thank you.
Last reply by Marc, -
- 2 replies
- 486 views
hey there. is it possible to enable the Function inside a Club in the Files Category that i can set a Price for Download ? or is it just possible in the Main Forum Download Section ?
Last reply by Damien Urlich, -
- 5 followers
- 27 replies
- 2.6k views
Hi, after updating to 4.6.5.1 the WhosOnline widget has stopped working, it shows the number of guests but no longer users - it also doesn't add us to the list. Changes in new version - https://www.diffchecker.com/h8DBM9Ck Data storage -> File system / Caching -> None Only Redis works ;/ $users = empty array
Last reply by Marc, -
- 1 reply
- 346 views
Every time I press the mark site read button, nothing gets marked as read. I don't have forums enabled, just the Pages application. What should I look at? Thanks for any guidance.
Last reply by Daniel F, -
- 2 followers
- 21 replies
- 3k views
What do I need to do? It’s working fine to my knowledge.
Last reply by Jim M, -
- 3 replies
- 383 views
Hello, I think there is a bug in the button "add similar event" (the one used to copy an event with the same template of another one). When I create a new event in the normal way (Create-Event-select calendar) and I do not add any Cover Photo, this is what I get: But when I copy the event using the button "Add similar event" (link: app=calendar&module=calendar&controller=submit&do=copy&event_id=25503) and I save it, I see a black background image: If I edit this event, I see a 0B cover photo uploaded. If I delete this file clicking on the X, the cover image will be del…
Last reply by Daniel F, -
- 5 replies
- 1.1k views
Dear, Is there a setting to disable IP logging? Regards,
Last reply by Marc, -
- 3 replies
- 1.1k views
Would anyone know why would the source button not show up in my toolbar? There is no source button in the toolbar editor page in settings. I have another website which does show the source button even though it does not have a source button in the toolbar editor. This is the button I'm referring to: I just noticed realized that the page that does have a source button is a PAGES app. While the one not showing a source button is from a FORUMS app. Could this be it? Source button does not show up when creating a topic in forums?
Last reply by LDDG, -
- 1 follower
- 7 replies
- 1.1k views
After our site relaunched I tried to send a bulk email to users who hadn't logged in for more than 90 days to try and re-activate them, about 5800 users all together. After about 300 emails the rest failed and now I have 200+ pages of failed emails all with the error: > MAIL FROM:<admin@brfcs.com> and that's all. If I click to resend, it works, but there's 200+ pages of them, is it possible to resend them all?
Last reply by Marc,
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