Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 14.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
- Error uploading multiple images to gallery
- Last reply by Jim M,
22,822 topics in this forum
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- 0 replies
- 518 views
Hi Guys, I Just Want 2 Know What are the steps to take For Changing /admin 2 something else?
Last reply by Blad, -
- 2 followers
- 7 replies
- 504 views
many from Russia federation ISP has been blocking IP ranges and were hitting 90+ percent this page has thousands of hits /index.php?app=core&module=system&controller=terms&do=dismiss&ref=aHR0cHM6Ly9mbWZvcnVtcy5jb20v&csrfKey=57b5fbe3994e7853b63828caa0779e88 what table could I see guest access and ip's sorted by time trying to go thru the who is online and clicking links is tedous (on top of this I am going off the grid for the weekend camping )
Last reply by Ocean West, -
- 1 follower
- 0 replies
- 311 views
After struggling for months to find a developer who can help me create a webhook, I'm wondering how hard it is to make it myself. Using the Zapier integration to create a 'trigger', I would like to add a secondary group to a user. I have no development experience however I am quite good at Zapier and configuration. Has anyone else done this themselves? Or can someone direct me to a guide for this? I found this thread below but at the time there was documentation on webhooks available. Has this changed now?
Last reply by nigeld27, -
- 12 replies
- 993 views
I remember such setting but can't find it anywhere.
Last reply by Adriano Faria, -
- 4 followers
- 19 replies
- 2.2k views
Is it safe to upgrade to 4.6.4? When I made it to 4.6.3 it gave a tremendous error. Can someone please confirm me? 😄
Last reply by Ryan Ashbrook, -
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- 17 replies
- 1k views
Hello, I would like a way so i can make my users see pinned but not each others posts
Last reply by AmexVR, -
- 2 replies
- 1.4k views
i am using 4.6.5.1 and Redis for cache. since the new support setup in admin cp the clear cache does not appear to clear the cache. Anyone else have this issue or is it a known problem ? how do i clear the cache without using the clear cache in support thank you
Last reply by bearback, -
- 1 follower
- 5 replies
- 516 views
I have updated a forum from 4.3 to 4.6, but the reactions to the posts are gone! In 'Reputation & Reactions' I have enabled the 'Reputation Enabled', but in the post there are no reactions... Am I forgetting something? In the groups I didn't find any functions to enable for reaction...
Last reply by Miss_B, -
- 1 reply
- 349 views
Hello Guys i already have defaut image in Customization ===> Icons & Logos ==> Default share images but i want images in topics "if there is" to be shared as Social Media Thumbail ... Thank u.
Last reply by Blad, -
- 5 replies
- 683 views
Hello, I have strange trouble:
Last reply by Afrodude, -
- 1 follower
- 2 replies
- 511 views
Hi, I have various categories in my commerce module, but I need set some of them only for specific groups, or hide it (categories) from front end, it seem without permissions for categories.
Last reply by kmk, -
- 1 follower
- 18 replies
- 989 views
In the beginning it did worked fine but for some reason the forum does not display my last subjects in my profile now. Idk why but it does work for other users. the link to the forum is raii.ro/forum
Last reply by Davyc, -
- 2 followers
- 7 replies
- 832 views
So the most recent update seemed to kill our forums "ranking system" and put people who have been posting to our forum for 10+ years back to a "newbie", etc. Is there any way to restore our old ranking system and get our members old post counts back? Thank you.
Last reply by FZ, -
- 2 followers
- 21 replies
- 1.6k views
Hello, I had version 4.4 and updated to 4.5, the update did not come to the end because I got this error below and there was nothing I could do, I made a restore copy and I cannot log into ACP Admin, how do I fix it? Row size too large. The maximum row size for the used table type, not counting BLOBs, is 8126. This includes storage overhead, check the manual. You have to change some columns to TEXT or BLOBs /home/****/domains/****/public_html/system/Application/Application.php::1667 ALTER TABLE `forums_forums` ADD COLUMN `card_image` VARCHAR (255) CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci NULL COMMENT 'Card image file name' Falling back from 4.5 to 4.…
Last reply by Lucas James, -
- 1 reply
- 380 views
PayPal Error when trying to renew Kitchen Sink in the marketplace here. I am not going to try again for the time being to see if it goes through. This is the link in my browser: https://www.paypal.com/auth/validatecaptcha
Last reply by CoffeeCake, -
- 0 replies
- 471 views
Hi people I'm making a new theme for my site and find that trial and error can be very confusing to work out what refers to what on the site itself. Is there a guide that says what relates to what on site? Is anyone able to tell me what these elements are called in the Admin CP theme editor? This greyed out area when you open the burger menu in mobile view: The notification bubbles (currently black): Cheers!
Last reply by Chatgroup, -
- 1 follower
- 0 replies
- 261 views
Hi, how can I edit blog posts URL. Now they look like this : domain.com/blogs/entry/XX-name-of-post and I would like to have it as domain.com/XX-name-of-post . Is it possible to get? Will it colide with other things like posts, comments etc? If it possible how can I automatically redirect old url to new so I won't get 404 errors. How would 301 redirect look for this? Thanks! P.S Is it possible to get rid of blog categories (the one all blogs have to be in)?
Last reply by Iwooo, -
- 0 replies
- 299 views
Are banned or flagged spam users excluded from the bulk mail option? I don't see an option to confirm this. Also, I tried to download the list of members, but I don't see an option to exclude banned or flagged spam users. I confirmed that they show up in the downloaded list. I would appreciate help with that, too. Thanks, Dan
Last reply by Skippy J, -
- 1 follower
- 15 replies
- 949 views
The "Remember Me" feature works very well -- too well. 🙂 Is there a way to limit the time that the feature works? Many sites seem to only remember you for a day or two, or a week or two. Is that possible with Invision? We need members to have to log-in more regularly. Thanks!
Last reply by usmf, -
- 0 replies
- 279 views
Hello, there. For several months, I was successfully using google workspaces smtp to send emails. But, without any change, outgoing emails started to pile up in the "Email Error Logs" with "Connection timed out". When I keep trying, I get the "504 gateway error "and a crash. Eventually it works, if I keep trying. Is this a software problem (IPB) or a google problem? PS: there's no evident erros on mysql/nginx/php-fpm error log files. Thank you in advance.
Last reply by FabioPaz, -
- 1 reply
- 918 views
Hi We are currently using more or less the default set up for achievements, but have excluded some larger groups (only paying groups will earn achievements). The 'rare' setting seems to be set based on the total membership base, including those groups that are excluded. Is this correct? Shouldn't 'rare badges' be calculated based on the included groups?
Last reply by Daniel F, -
- 1 reply
- 468 views
We have updated a site today and have noticed that the custom blocks are now missing and there doesn't see an option to creating them again? I have checked the 'Manage Blocks' tab on the front page of the site and it isn't there. Has it been moved?
Last reply by Daniel F, -
- 2 followers
- 6 replies
- 1.2k views
Hey there, I'm trying to optimize my community and I see that this lines load a thumbnail of the original imagen with a maximum of 500px with. {file="$record->_record_image_thumb" extension="cms_Records"} Is there any parameter or setting to build it, for instance, with a maximum of 200px? Cheers, Ibai
Last reply by Ibai, -
- 1 follower
- 6 replies
- 981 views
Hey there! I liked the new gamification achievements feature. However, do you think the current list of badges and ranks are enough items? Is there any new pack of badges, ranks and rules that could be installed in the forum? Cheers, Ibai
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Last reply by WP V0RT3X, -
- 2 followers
- 9 replies
- 749 views
One of our long-standing forum members is being cyber-stalked across various social media sites and forums, including our own. I'd like to prevent access to our site by banning the stalker's IP address. Is there a way to review a list of guests plus their IP's over a specific date range, so that I can identify the correct IP to ban, rather than eye-balling the online users page until I see a guest from the location we have in mind? I can't see anything like this in the AdminCP (unless I'm just not seeing it, which is entirely possible). Our site is on the Invision cloud.
Last reply by Andy135,
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