Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
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- 1 follower
- 2 replies
- 598 views
I would like to know if possible create below registration workground: 1. Send a registration link through whatsapp or whatever others social media. 2. User open the page and complete the ips registration. 3. In the registration page, I need enlist some clubs and groups where user can select them. 4. After completing the registration, the user automatically will be placed in a Members group. But another clubs selected need approval from each group owner or leader. The idea is user don't need to request two times registration, one site registration, and another club join request. Is a little tricky in case if the user is need to join the c…
Last reply by Daniel F, -
- 2 followers
- 4 replies
- 578 views
Is it normal to have priority support and cannot create a support ticket? Whats the purpose of paying the 600 dollars?
Last reply by Jai Haze, -
- 2 followers
- 3 replies
- 438 views
If you create a new forum you can choose 4 types of forums. 'Discussion', 'Question', 'Category' and 'Referral'. If you have a question and answer community like me, 9 of the 10 times a topic is a question so you have the option to mark a comment as an asnwer. But sometimes I want te create a sticky topic which I use as a FAQ or just a discussion. So that's not a question and answer topic. I'm wondering if it's possible to create a forum and determine per topic individual if it's an 'Question' or a 'Discussion'. Example: Forum: Smartphones Topic: These are the best tips to add more storage space to your smartphone. So in this example the topic is …
Last reply by Jim M, -
- 1 follower
- 1 reply
- 415 views
How do I make it so purchases expire after 24 hours, 1 week, 30 days, & 1 year?
Last reply by Mark H, -
- 1 follower
- 18 replies
- 1.2k views
Hi guys, having a bit of a nightmare. Can't even get access to admin panel and just get the ex1146 error. To make matters worse I can't even open a support ticket despite renewing my license, I guess it is because I can't access the admin panel to apply the license!! Any help much appreciated. Cheers
Last reply by Mark H, -
- 1 follower
- 26 replies
- 1.6k views
We have had the same issues for a few months now but we rarely use it so I didnt follow this up. Two different problems Pattaya Addicts forum (you have access) Warning & Restrictions >> Content >> Restrict from Posting 1. When we set a date and time the time changes as soon as we click save. 2. Even with the incorrect time the restriction doesnt end once that time has passed. The restriction remains "forever" unless we manually remove it. The same thing happens on PC and ipad. If you need to test it can - you have access and can use BM ayylmao to test it although it is not member specific.
Last reply by Marc, -
- 2 followers
- 7 replies
- 1k views
I have two databases, one with categories and on without categories. Both have an option Use page title ticked. Database with categories. Database index is set to Show categories. Page title is ignored in h1 and title tag, the database name is used instead. Database with categories. Database index is set to Show records like articles. Page title is ignored in h1 and title tag, the database name is used instead. Database without categories. Database index is set to Show record list. Page title works as desired in h1 and title tag. Database without categories. Database index is set to Show records like articles. Page title works partially and is use…
Last reply by Marc, -
- 1 follower
- 3 replies
- 526 views
Hi Guys When a Moderator hides a SINGLE post in a thread that entire thread no longer shows in the "Unread Content" feed. It still shows in the feed to Moderators and Admins but not to any Members It still shows in the "All Activity" feed but we find that most people use the "Unread Content" one. As far as I am aware this has just recently started happening. The Unread Content feed settings have not changed and are set as "Everything" in the read status column. This is only happening if the LAST post in the thread is the one hidden. In other words hiding the last post is treating the entire thread as hidden. Clearing System cache does not fix…
Last reply by Ihia, -
- 1 follower
- 2 replies
- 882 views
So how come when you set up a new topic with the invision zapier plugin it wont post the youtube link as a thumbnail to be played? I have to actually go in and edit the post and then it turns it as an embedd. Is there a way to override this?
Last reply by Jai Haze, -
- 3 replies
- 748 views
Over the last couple of weeks, I have send several emails to people in tech support, plus two messages using the contact form, but no responses so far. A while back, I was told that my hosting company is requiring a newer version of IPB software. Right now, my forum is dead in the water. What I need to know is how to upgrade into a board version that works, and what that cost might be, and any other details. Is there a new or better way to contact support? Thanks!
Last reply by Jim M, -
- 3 replies
- 384 views
If I expand the blocks sidebar and drag one into a location where I would like it, then click "Finished Editing", when I browse away and come back to the page, the block is missing, it's not been saved. It does this on every page, even the ones that already have blocks on them.
Last reply by Jim M, -
- 1 follower
- 3 replies
- 710 views
Hi guys, I am curios to know how would I transfer a domain I already purchased but its purchased with different host provider? I am really not familiar with all of this, so would be great if I could get some directions how to proceed. Thanks, Igor
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 841 views
On the adminCP login screen: if you enter an email address which isn't registered on the site you get the following notification:
Last reply by Daniel F, -
- 2 followers
- 5 replies
- 899 views
Hello, my site still have cookies implemented, there any tutorial to implement it?
Last reply by kmk, -
- 1 follower
- 6 replies
- 502 views
in chrome and safari, fairly plain vanilla install, worked fine, not in chrome and safari new post in thread notification box solid black quote selection dialog box shows underline symbol - works if I click it? Delete post dialog box no text, but does delete if I click blue box on left Kind of just waiting for an update to the update as I assumed it's not just me, but if it is....? I am not fond of new support area in admin. No more "I'm having problem option". Not happy with forced move to InnoDB removing my ability to use phpAdmin to check database or fix it easily either. Mine is now in mixed state, some Inno, s…
Last reply by Jim M, -
- 2 followers
- 2 replies
- 1.1k views
Hi, Following upgrading to the latest version and using your new recommended search optimisation we have recieved this warning. Is this something to be concerned about? Search Console has identified that your site is affected by 1 Coverage issues: Top Warnings Warnings are suggestions for improvement. Some warnings can affect your appearance on Search; some might be reclassified as errors in the future. The following warnings were found on your site: Indexed, though blocked by robots.txt We recommend that y…
Last reply by Jim M, -
- 1 follower
- 10 replies
- 999 views
Some source files are not correct for the current version. If you uploaded the files to your server manually, the process may have failed or not completed yet. Download the latest version from your client area and upload the files again in order to continue. If you are sure the files have been uploaded correctly, make sure the permissions are set correctly on them. /home/westarena/public_html/applications/gallery/Application.php /home/westarena/public_html/applications/gallery/api/GraphQL/Queries/Image.php /home/westarena/public_html/applications/gallery/api/GraphQL/Query.php /home/westarena/public_html/applications/gallery/api/GraphQL/TypeReg…
Last reply by Stuart Silvester, -
- 1 follower
- 1 reply
- 669 views
Hi, I was looking at the Stats section of AdminCP (4.6.8) and noticed that some of the reports in table format are incorrectly displaying the date as as a timestamp. Gallery Bandwidth Usage is one that IS displaying correctly, also Commerce Sales, so it's not all of them: Moderator Activity isn't: Activity - Deleted Content isn't: Spam Defense isn't: I couldn't check New Support Requests or Commerce Income which has multiple tabs for currencies (no data). Also, in the Markets tabular report, it shows a JSON string, not sure if this is correct but possibly a missing language string abov…
Last reply by Daniel F, -
- 1 reply
- 683 views
Hi, I must be blind but I can't find the option: Added option to display inline moderation actions in between posts (if enabled) without the moderator name to non-moderators. The only thing I see is ACP > Members > Groups > for each group "Show inline moderation events".
Last reply by Randy Calvert, -
- 1 follower
- 2 replies
- 503 views
If I create 2 adverts and assign them both to the same area of the site it only ever shows 1 or the other. I'd like to be able to show an ad at the top of the sidebar and one at the bottom, is that possible?
Last reply by DawPi, -
- 1 follower
- 8 replies
- 951 views
Hi, it seems I'm having a problem it is supposed to have been already solved : sometimes, when a user wins an achievement rule where the user shall receive points and a badge, the user only gets the points but not the badge. Last time it occurred it was linked to a notification error that raises an exception making the badge award to be loss. Now I've - again - the exact same behavior. So please, can you solve it once for all ? That's certainly generating a lot of inconsistencies in our rules system and considering it is still not possible to adjust automatically awarded badges by giving them manually it is just not functional... @Matt ? (i've updated my pr…
Last reply by Dexter_X, -
- 1 follower
- 3 replies
- 783 views
I try to embed my site into the new app creator of Jotform, the widget ask me place the iframe url, how should I do? Only place https://xxxxxx.xxx??? But not work. Or before I should to configure my site to get the iframe url?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 824 views
Hello, When trying to sign in to my Invision account for marketplace it throws out an error. I'm using nginx to host it on, I have rechecked the api and the rewrite rules and they seemed to be working. Now looking at this post, I even tried to use https://<url>/index.php?app=core&module=system&controller=marketplace Then it throws out NO_MEMBER. I have no idea what is causing this issue in the first place. Does someone a have fix for this issue?
Last reply by Harrison F., -
- 1 follower
- 1 reply
- 869 views
"There seems to still be an installation of Invision Community at the URL on file. Before you can change the URL, you must first remove the existing installation." I've deleted the files from the old url, but I still cannot change the URL for my license, any advice?
Last reply by Marc, -
- 1 follower
- 4 replies
- 549 views
Hey guys, Yesterday I bought from the marketplace the Videos plugin I still have an old version of the plugin bought 8 years and available in my AdminCP as an app but disabled. The AdminCP did not allow me to renew it, so I just proceeded to buy it. However, it does not allow me to install it. When I click install, I get this message: An application is already installed that uses the same Application Key, this application cannot be installed unless the other is removed, Well, I do not want to uninstall the old app and install the new version again because I have 620+ records in the DB that I do not like to loose. Please, advise how to solve …
Last reply by estan,
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