Ocean West Posted October 30, 2021 Share Posted October 30, 2021 In the ACP when I go to the Stats for Moderator Activity a blank page spawns: this is the admin/?app=core&module=stats&controller=moderators&chartId=_default Link to comment Share on other sites More sharing options...
Miss_B Posted October 30, 2021 Share Posted October 30, 2021 Is there any error pertaining to this logged in? Link to comment Share on other sites More sharing options...
Jim M Posted October 31, 2021 Share Posted October 31, 2021 Are you seeing any errors in your Server Error log corresponding to this page? If not, could you please update your ACP credentials on file and we can take a look at this? Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 I don't see any - ACP credentials should be correct. Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 Unfortunately, your credentials on file have a username, whereas your community's ACP requires email address. Please verify and update these credentials on file. Link to comment Share on other sites More sharing options...
Ocean West Posted November 1, 2021 Author Share Posted November 1, 2021 Where is the button to create a temporary IPS user account? Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 2 minutes ago, Ocean West said: Where is the button to create a temporary IPS user account? On the right-hand side of the Support page in the ACP, you'll see: Link to comment Share on other sites More sharing options...
Jim M Posted November 1, 2021 Share Posted November 1, 2021 Thank you for updating your credentials. When viewing the report in question, I am receiving a 500 Internal Server Error from your server. Please contact your hosting provider or server administrator to obtain the Server Error log entry which will be required to further investigate the error here. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 Did you manage to get this resolved, @Ocean West ? Edit: I see you actually have a ticket open relating to moderator logs, which we believe to be related to the same problem here. Please take a look at the folder ownership my colleague mentioned, and ensure all folders on your server are owned by the correct user Link to comment Share on other sites More sharing options...
Ocean West Posted November 23, 2021 Author Share Posted November 23, 2021 Even in the latest beta update that one report will not render. All other reports work just this new one does not. Link to comment Share on other sites More sharing options...
Daniel F Posted November 23, 2021 Share Posted November 23, 2021 We’re still working on a proper fix for this. Ocean West 1 Link to comment Share on other sites More sharing options...
Daniel F Posted December 3, 2021 Share Posted December 3, 2021 This should be resolved now with 4.6.9 Beta 3 🙂 mesca 1 Link to comment Share on other sites More sharing options...
Ocean West Posted December 3, 2021 Author Share Posted December 3, 2021 Yay All is good 🙂 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted December 7, 2021 Solution Share Posted December 7, 2021 This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading Link to comment Share on other sites More sharing options...
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