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Upgrade Subscription and not cancel old subscription


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Go to solution Solved by Marc Stridgen,

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Hi team,

I've a user that upgrade your subscription to Annual Plan and IPS not cancel the Monthly Plan, so now they are 2 active plans. Should be an issue that isn't correct that we have any manual action.

Can you take a look? The ID user is 2283. How I should cancel the Monthly Plan to not charge and not renew this subscription plan?

I've another open ticket with subscription process with other issue that can be relationated but not are the same problem. 

 

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