Posted November 8, 20213 yr Hi team, I've a user that upgrade your subscription to Annual Plan and IPS not cancel the Monthly Plan, so now they are 2 active plans. Should be an issue that isn't correct that we have any manual action. Can you take a look? The ID user is 2283. How I should cancel the Monthly Plan to not charge and not renew this subscription plan? I've another open ticket with subscription process with other issue that can be relationated but not are the same problem.
November 8, 20213 yr Community Expert I have created a new ticket for you on this one, and escalated it to our development team to review for you
December 7, 20213 yr Community Expert Solution This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
