November 8, 2021 in Technical Problems
I've a user that upgrade your subscription to Annual Plan and IPS not cancel the Monthly Plan, so now they are 2 active plans. Should be an issue that isn't correct that we have any manual action.
Can you take a look? The ID user is 2283. How I should cancel the Monthly Plan to not charge and not renew this subscription plan?
I've another open ticket with subscription process with other issue that can be relationated but not are the same problem.
I have created a new ticket for you on this one, and escalated it to our development team to review for you
This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading
Started 14 minutes ago
Started October 13, 2016
Started 3 hours ago