The new "Moderator Activity" getting HTTP error 500. 

All statics are running fine but this one. I have disabled all apps, plugins, and also cleared system cache, yet same results.

 

Edited November 5, 20213 yr by Afrodude

Please ensure the account on file has full unrestricted access. We can then take a look at that for you

58 minutes ago, Marc Stridgen said:

Please ensure the account on file has full unrestricted access. We can then take a look at that for you

I will see what I can do about this because last time you guys logged to the ACP you disabled everything and reset the editor which cause a 3 hours work because we have many custom buttons, and left without notice. Moreover, the bug wasn't related to any of this.

 

In the main while. I have found another bug.

I don't believe this one should look like this. 

It's now full unrestricted access account, and please stay away from the editor because it has nothing to do with this.

47 minutes ago, Afrodude said:

It's now full unrestricted access account, and please stay away from the editor because it has nothing to do with this.

Just to let you know here, we may disable customisations temporarily in order to ascertain what is causing issues on the site. Please could you confirm you understand this, as this includes the editor

18 minutes ago, Marc Stridgen said:

Just to let you know here, we may disable customizations temporarily in order to ascertain what is causing issues on the site. Please could you confirm you understand this, as this includes the editor

Well I have done that already disabling all the third-party customizations, and the results were still the same. You can go ahead do what you need to do, but I am sure the results will still remind the same. 

Given this is an error being thrown at server level, please can you check your server error logs for the underlying error being logged?

1 hour ago, Marc Stridgen said:

Given this is an error being thrown at server level, please can you check your server error logs for the underlying error being logged?

2021/11/05 08:21:48 [error] 142110#142110: *161 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 132336864 bytes) in /forums/uploads/cache/template_0_46b82e53682bf97617c36aa125473bea_global.php on line 1393" while reading response header from upstream, client: 108.102.201.998, server: sites.com, request: "GET /admin/?app=core&module=stats&controller=moderators HTTP/2.0", upstream: "fastcgi://unix:/run/php-fpm/www.sock:", host: "sites.com", referrer: "https://sites.com/admin/?app=core&module=promotion&controller=promote"

 

Increase your php memory limit on the server

Edited November 5, 20213 yr by Muddy Boots

9 minutes ago, Muddy Boots said:

Increase your php memory limit on the server

I tried, and I have it now to 512M. Same issue. 

Could you please post the updated server error log entry? There may be further information there.

Perhaps the issue is related to "Moderator Logs" if the "Moderator Activity" collecting data from there to show it on the static. I have a lot of logs, and I have "Prune Settings" set to never. Total pages of "Moderator Logs" is 17626 pages, and each page has a lot .....

Thats quite possible. If you increase it yet further, does it then work?

4 hours ago, Marc Stridgen said:

If you increase it yet further, does it then work?

Increase what exactly ? 

1 minute ago, Afrodude said:

Increase what exactly ? 

PHP's memory limit on your server beyond what you did previously.

4 minutes ago, Jim M said:

PHP's memory limit on your server beyond what you did previously.

More than 512M ?

Out of curiosity...  after increasing the memory, did you make sure to restart Apache and PHP (if PHP is running as it's own standalone service)?  

I have a habit of restarting Apache, but forgetting about PHP-FPM.  One way to be absolutely certain is just to quickly reboot the entire server.  

4 minutes ago, Randy Calvert said:

I have a habit of restarting Apache, but forgetting about PHP-FPM.  One way to be absolutely certain is just to quickly reboot the entire server.  

I do restart them together. 🙂 

@Jim M I increased it to 2048M which is a lot.

The result is it starts to load, yet gone to error HTTP 500.

5 hours ago, Afrodude said:

Perhaps the issue is related to "Moderator Logs" if the "Moderator Activity" collecting data from there to show it on the static. I have a lot of logs, and I have "Prune Settings" set to never. Total pages of "Moderator Logs" is 17626 pages, and each page has a lot .....

As I mentioned here the issue is that IPS system php script can't handle that much of the logs, and it happened once with @Adriano Faria with one of his application that I left the logs for more than 3 years. He fixed it, so the "Moderator Activity" can't handle the 17626 pages of "Moderator Logs". I believe you should pass this one to the developers in order to take a look. 

... NEVERMIND...

I misunderstood and linked to a wrong plugin to clean logs.

Edited November 5, 20213 yr by Adriano Faria

Just now, Adriano Faria said:

Why don't you clean all the log entries?

Well I need to keep them in order to monitor the old and new staff actions. 

3 minutes ago, Afrodude said:

Well I need to keep them in order to monitor the old and new staff actions. 

I linked a wrong plugin (to clean system error logs).

I have just created a ticket for you on this so that we can take a closer look for you and see whats going on

On 11/8/2021 at 1:49 AM, Marc Stridgen said:

I have just created a ticket for you on this so that we can take a closer look for you and see whats going on

Daneil informed me by email that after his investigation, he successfully located the issue, and he is working on a solution/fix at this moment for this bug. 

This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading