Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 2 followers
- 10 replies
- 853 views
When going to the upgrade page this is all I get. I've disabled all plugins, apps and custom themes with no luck array_keys(): Argument #1 ($array) must be of type array, null given
Last reply by Marc, -
- 1 follower
- 3 replies
- 741 views
When going to the upgrade page this is all I get: Can anyone help to fix the error?
Last reply by Marc, -
- 1 follower
- 6 replies
- 1.1k views
Hi, The user login/Admin login suddenly stopped working. i am not able to login to website on new device/new browser. its redirecting to login page again and again The admin Panel is completely inaccessible its redirecting me to domain/admin/?app=core&module=system&controller=login&ref= again and again. On chrome I've already logged in but I can't able to upload files/ images either directly or through server path. while uploading new files I am getting this error while uploading new images I am getting this error Please help this is a critical government website that required updation on daily basis. Please Note…
Last reply by Marc, -
- 3 followers
- 4 replies
- 792 views
Hi. I want to buy a package like a news. But i confused with Blog and Pages. How the different between them?
Last reply by Marc, -
- 1 reply
- 525 views
It seems like all of my renewal terms were dropped and every 3rd party application I have installed with a license to renew needs to be rebought when they already had been under a 6 month renewal term.. this is costing me more than I would like in this same space as renewal fees are half, if not less than 25% of the initial costs. Is there any explanation or investigation going on for this?
Last reply by Nathan Explosion, -
- 1 follower
- 11 replies
- 658 views
Is there a way to organize the Gallery by Member. I realize it identifies the member, but it would be nice to have it organized so each member had their own "folder" of all of their photos. Maybe it does this, but I just have a setting wrong a far as viewing the gallery. 2nd, it seems when i upload a photo in a thread, it is inconsistent on letting me add a tag. Also, is there any way to have a photo posted to Instagram be automatically added to a members gallery? Or maybe the opposite...right now it seems you can select to send it to IG chat/message, but can't add it as a post. Ideally it would go from IG to the member gallery, but either would be ok. Fina…
Last reply by Marc, -
- 1 follower
- 1 reply
- 502 views
I'm interested in adding the Gallery app to my suite. I'm testing a demo, now. I uploaded a video, and in the controls, downloading the video is allowed. I tried to use JavaScript to insert the "controlsList=nodownloads" attribute, but the JavaScript is not reaching the popup modal. Is there any way to control who or if a video can be downloaded? document.getElementById("elGalleryVideo").setAttribute("controlsList", "nodownload"); Only works with the main page of the video, not the popup modal. document.getElementsByTagName("VIDEO")[0].setAttribute("controlsList", "nodownload"); Seems to work with all video uploads, except the gallery popup modal.
Last reply by Marc, -
- 2 followers
- 5 replies
- 611 views
I have been continuing to struggle with task maintenance for months. I tried using: -Use Cron -Use Web service both methods don't work, punctually I get the notification back in AdminCP. If I try to run the cronjob from plesk it works correctly, it does not return errors. Checking the activity dates, it seems that these have worked though.... How come I keep getting this warning?
Last reply by Marc, -
- 2 followers
- 1 reply
- 645 views
I tried to change the image titles here: By editing the post, and double clicking the images, you get additional options. One of those options is "Image title", which on this community, and other cloud communities, is by default generated text by some AI recognition-service. I changed these image titles, but upon saving the post, the old AI-generated captions is still there on hover, even after a refresh. And if you edit the post again, you can see it's back to the AI generated captions when double clicking the images.
Last reply by Marc, -
- 1 follower
- 2 replies
- 657 views
Help! I ran the utf8mb4 conversion but I don't actually have access to our server. I've got a message into our IT guy but it's a weekend so not expecting to hear back today and in the meantime our forum is inaccessible. If I just hit 'finish' without making the changes to the server, is that going to harm anything? Thanks, Shantal
Last reply by Marc, -
- 2 followers
- 1 reply
- 354 views
Hello, I need to reinstall my online test install and need to reset its URL ASAP - I'd actually like to reset it to a top-level domain: https://www.liquidfractal.space. If someone could sort me out as soon as possible that would be great. Thanks!
Last reply by Marc, -
- 1 follower
- 3 replies
- 635 views
What if your a cloud customer and getting this message @Marc Stridgen? I currently have this issue.
Last reply by Marc, -
- 4 followers
- 5 replies
- 881 views
Hi all, Seeing a problem here upgrading from 4.6.12 to 4.7.0. This is a direct upload of files from the client area to the server, and we're now getting: The error shown here. It is definitely from the 4.7.0 files, and the permissions are set to 0777 via Filezilla. Not entirely sure what's going on here, however because of the update, the site is currently down. Any help appreciated.
Last reply by AlexWebsites, -
- 1 follower
- 7 replies
- 1k views
Disabled Rocket loader. Still showing this warning. Will it affect my forums/website?
Last reply by Jim M, -
- 1 follower
- 5 replies
- 601 views
Hello When trying to update, I got stuck with this error. I have uploaded a new package, all permits are ok. php 8.0 everything up-to-date on the server. I tried on a different server, and it's the same. Currently my forum is not working and I don't know what to do ... I do not have a current copy. please help
Last reply by Marc, -
- 2 followers
- 38 replies
- 4.6k views
Hi All, So I help run a small car forum based in the UK and we use the invision software. we are on the latest release and noticed it say we needed to update php from version 7.4.30 to version 8.0.0. So I asked the company who look after the server to install php version 8 for us. I then restarted the services in the WHM panel and then checked the forum admin console and it still said not updated. so the server company then told me I would need to change the php version for the site In cpanel under multi php manager. I did this and only had one option listed to change (see below). updated that to version 8 and now the forum doesnt work. I am getting a 500 error. the …
Last reply by Marc, -
- 1 follower
- 35 replies
- 2.3k views
I can't clear caches and theme advanced mode doesn't work. Certain parts of the forum are showing as data_layer_configuration instead of the normal phrases that are set up ^Happens when clear cache happens when you click to edit HTML and CSS (Advanced)
Last reply by Jim M, -
- 20 replies
- 927 views
This is what happens when you try to pay with card. Does not even get to contacting stripe just auto declines for no reason. Have had this issue with several people.
Last reply by Jim M, -
- 1 follower
- 3 replies
- 618 views
I'm trying to use an API method using an API key. Do I need to include the key as a query parameter? If all is working correctly, I expect that we should see the results using https://www.domain.com/developers/rest-api?endpoint=forums/posts/GETindex&key=xxxx Although, it seems strange that you would serve the “endpoint” as a query parameter. Also, “GETindex" seems strange. As I read the documentation at https://invisioncommunity.com/developers/rest-api?endpoint=forums/posts/GETindex, I would expect the endpoint “/forums/endpoint” to be directly in the URL. Something like https://www.domain.com/developers/rest-api/forums/posts?key=xxxx. You seem to be trying to mi…
Last reply by Jim M, -
- 4 replies
- 639 views
Hello, would anyone know how to add Captcha into the Contact us link? I didn't manage to find it in the ACP..
Last reply by Jim M, -
- 2 replies
- 800 views
First off, I have been a client of Invision Community for over 5 years and am extremely disappointed in the lack of direct support. Why must public topics be created in order to get support? Prices have increased, yet this is new support format?! I am experiencing difficulty upgrading my board. The error I receive is: Manual action required. There was an error downloading the files to your server. Please advise how to apply automatic updates - something I have been doing for years and has now suddenly broken.
Last reply by Jim M, -
- 1 reply
- 802 views
Hello all, my website plan is the legacy Super 65 but I just now noticed it isn't even offered anymore. Where the new plans are higher in price with different options, will my community and effective plan be grandfathered and kept with the feature or will we be forced to close our account?
Last reply by Jim M, -
- 2 followers
- 12 replies
- 1.3k views
Hey All, We are looking at possibly replacing ElasticSearch with OpenSearch and according to some topics and posts around the community, this seems to be possible. This post in particular seems to suggest that 2.0 is usable: However, we get a notice in the Admin Panel: The same error message appeared with 2.0.1 and 2.1 However, 1.3.4 seems to work fine.
Last reply by sobrenome, -
- 1 reply
- 400 views
Hello, I have the following problem, we have about 10 different team members in the forum, everyone should be categorized in such a way that they can downgrade the team members who are above them, or anything else. I've now tried something and a supporter can withdraw the group from a system administrator, it shouldn't be like that. Can someone help me there?
Last reply by Jim M, -
- 1 follower
- 9 replies
- 827 views
First I must say I am very disappointed that my plan no longer includes direct email support... 😞 I upgraded my PHP version to the recommended 8.0 I launched the upgrade and immediately afterward I get a screen that reads this page is not working. I can't access the Admin panel. I'm just stuck...
Last reply by Jim M,
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