Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- Default theme broken after upgrade from 4.4 to 4.7 (latest)
- Last reply by Jim M,
22,825 topics in this forum
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- 1 follower
- 2 replies
- 469 views
How i can add Mods permisson to view/edit support requests. I only can add administrators, is is possible give mod/teammember access on support tickets without having admin permission
Last reply by Marc, -
- 1 follower
- 7 replies
- 655 views
Hello! Could you please have a look at our IPS Installation? The license is attached to my account from which I'm posting right now. We will need the original default IPS Template for both IPS 4.6.12.1 and IPS 4.7.0. We can't do a test install, so this is why we require this. We need you to delete test URL from Licensed URLs (showed on Client Area). We've tried before (2 months ago, 6 months ago), but no success. License verification system for test installations seems to be broken and it keeps the same cached result all the time even if the test installation doesn't exist anymore. We didn't succeed in modifying the test URL for more than 1 year. W…
Last reply by Marc, -
- 1 follower
- 3 replies
- 721 views
Hello. I want to create a test board on a subdomain of my current board, but I keep getting this error: A test installation has already been activated for this license key. Your license key entitles you to one test installation only. I have no other test installation. I might have had some long time ago, but none of them are online anymore. Can we use the test installation only once? Or is there any other way to maybe reset it? Greetings
Last reply by Marc, -
- 2 followers
- 5 replies
- 726 views
Hello, I am in the middle of upgrading to 4.7, I am currently on the final step, but is get the following error: What can I do to fix this? Kind Regards, Thomas
Last reply by Marc, -
- 1 follower
- 2 replies
- 481 views
I seem to be unable to view the templates that used to show down the left hand sidebar. In the filter dropdown to the right of "Search templates...", I have all options selected, but nothing is visible either for templates or CSS. Have tried clearing cache to no avail. Currently on 4.6.12.1, ideas welcome! E: Only GlobalTemplate shows on the full size editor as that's what loads by default.
Last reply by Marc, -
- 2 followers
- 1 reply
- 508 views
Is there a way to preview the various email templates? ie. like generating a test email, but choose which email it is based on? cheers David
Last reply by Marc, -
- 2 followers
- 1 reply
- 457 views
Can you please reset the URL for test installation? https://testnew.[domain] should be https://test.[domain] Thank you!
Last reply by Marc, -
- 2 followers
- 13 replies
- 617 views
Is there perhaps a utility to Repair/Rebuild Categories and Albums? I recall such a utility used to exist in long ago versions. I am experiencing viewing issues returning white pages and 502 errors on many categories. I have a very large gallery. Thousands of categories and albums. I have deleted and reloaded one large category with multiple sub-categories, but doing so loses all comments, reviews etc. I tried creating a new structure and moving the images there, but deleting old category and move to new category.... problem followed. Utility, help, thoughts? This became an issue when moving site to a new server. Thanks
Last reply by Marc, -
- 3 followers
- 4 replies
- 474 views
I have a topic that had >150k posts. A member has requested that their account and posts be deleted, which includes about 10k posts in that topic (and 4k posts in other topics combined). That deletion has been running for the past 20 hours, maxing out the CPU on my server the whole time, and is about 71% complete. The massive topic is having issues where pages are disappearing and reappearing, I think due to consistency issues due to the rate of updates to that topic (although solving that without transactions might be hard), and submitting new posts is very sluggish. The CPU is mostly being consumed by elasticsearch, I think because each post results in every pos…
Last reply by Colonel_mortis, -
- 1 follower
- 1 reply
- 545 views
Hello, If the user was unable to respond to alert due to some impediment he can't continue to the community,
Last reply by Hisashi, -
- 1 reply
- 568 views
My forum is offline. brafiliados.com
Last reply by Jim M, -
- 2 followers
- 7 replies
- 784 views
I paid for diverse services on the marketplace, after expired product renewal terms, the product need paid again this is very strange please solve this. Because I won't paid for the same product again.
Last reply by Marc, -
- 1 follower
- 1 reply
- 316 views
Is something wrong with the new trending topic system on here, the topics showing on there don't seem like they're really going to be trending right now, since they're from 2015.
Last reply by Matt, -
- 1 follower
- 9 replies
- 651 views
Hello. It might be a silly question, but I cant find such option in the ACP. How to make topic names and board sections bolded? Greetings!
Last reply by Marc, -
- 2 followers
- 3 replies
- 600 views
Hi! Not sure if it happened after 4.7 update but my admin account showed that is has -2 posts (I had 0 post count before). I was wondering why I could not see all forums, categories, posts etc... I had to manually change post count to positive number for my account and all went back to normal.
Last reply by Marc, -
- 1 follower
- 7 replies
- 672 views
This is a new one on me and something that just started today. Whenever I try to search for anything this happens: SELECT main.*, ((MATCH(index_title) AGAINST ('kraven' IN BOOLEAN MODE)*5)+(MATCH(index_content,index_title) AGAINST ('kraven' IN BOOLEAN MODE)))/POWER(( ( UNIX_TIMESTAMP( NOW() ) - ( CASE WHEN index_date_updated <= UNIX_TIMESTAMP( NOW() ) THEN index_date_updated ELSE 0 END )) / 3600 ) + 2,1.5) AS calcscore FROM `core_search_index` AS `main` WHERE ( ( index_class IN('IPS\\core\\Statuses\\Status','IPS\\core\\Statuses\\Reply') ) OR index_class='IPS\forums\Topic\Post' OR index_class='IPS\cms\Pages\PageItem' OR ( index_class IN('IPS\\movies\\Movie','IPS\\mo…
Last reply by Marc, -
- 2 followers
- 11 replies
- 796 views
Hello , i accedintely bought pages instead of commerce , i miss clicked and didnt pay attention . could i please get my pages feature replaced by commerce feature , thanks 🙂
Last reply by Marc, -
- 2 followers
- 1 reply
- 546 views
Hi, Is it possible to create a direct link "add to cart" for a product in commerce. My situation: I'm creating a "sale page" where I would like to add a button "add to cart" for a specific product. But currently I can only add a link (not a button) which redirect to the product page. I would like to skip this step and add a button to add directly the product and land on the checkout/register/login page. Many thanks for your help, Olivier.
Last reply by opentype, -
- 2 followers
- 1 reply
- 456 views
Hi, Is it possible to remove the date field in comment and review sections ? If yes, can you please tell me how ? Many thanks for your help. Olivier.
Last reply by Marc, -
- 1 follower
- 6 replies
- 544 views
The app returned "503". while adding my site to zapier via site url and api key zapier add invision community account error ? please help
Last reply by BAROTTA, -
- 3 followers
- 9 replies
- 1k views
I believe I reported this a couple of years ago, or made a suggestion to upgrade this, but it is still an issue. Whenever someone shares an article on my site the iFrame tags that are embedded insert this obsolete html tag: scrolling="no" I am not sure about other sites, but with mine we share lots of the articles, so this error is an issue with SEO, and you can see examples of it here: https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.celiac.com%2Fforums%2Ftopic%2F156801-do-anti-diarrheal-medications-help-during-recovery%2F Is this something you are aware of, and working on?
Last reply by sadams101, -
- 1 follower
- 3 replies
- 612 views
Hi, i just noticed that IP.Chat appears under my Applications -> applications not currently installed. I have only an "install" button available. How can i remove it? Thank you!
Last reply by Mark H, -
- 1 follower
- 12 replies
- 918 views
is gone from the Block Manager in 4.7?
Last reply by Mark H, -
- 1 follower
- 2 replies
- 337 views
My club leaders can no longer 'Add members'. They can invite, but not add. I've looked for relevant settings, permissions, etc. to no avail. Thoughts? Thanks
Last reply by Giray, -
- 2 followers
- 39 replies
- 2k views
Hello, when I switch to php 8, I have a plan screen instead of the forum. Could you tell me, what I have to do to have php 8? Currently it only works with php 7.4 Thanks. Cordially.
Last reply by Jim M,
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