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Posted August 3, 20222 yr This is what happens when you try to pay with card. Does not even get to contacting stripe just auto declines for no reason. Have had this issue with several people.
August 3, 20222 yr Do you have an example transaction number we can take a look at? I do see you have a third party payment gateway installed, was this attempted with it disabled? Is anything being recorded on the Stripe side?
August 3, 20222 yr 1 minute ago, LYM3R said: Invoice #5644 Never makes it to stripe You will want to contact Stripe as it is being declined in the process there. It has a payment reference number from Stripe so you will want to follow that.
August 3, 20222 yr Author Invoice #5643 Invoice #5642 Invoice #5641 All from user Zyro got declined before making to stripe They don't even say they are declined in the invoice My fault just checked Invoice #5644 is fine it got declined by bank through stripe it's these invoices that don't say anything are the ones that don't even make it to stripe Edited August 3, 20222 yr by LYM3R
August 3, 20222 yr 5 minutes ago, LYM3R said: Invoice #5643 Invoice #5642 Invoice #5641 All from user Zyro got declined before making to stripe They don't even say they are declined in the invoice Is the credit card being entered correctly? Have you had them try on an unmodified theme? I see there are Javascript errors on your custom theme.
August 3, 20222 yr Author Have had this issue prior to changing themes and those 3 invoices from the customer is debit card
August 3, 20222 yr Just now, LYM3R said: Have had this issue prior to changing themes and those 3 invoices from the customer is debit card Please ensure they are entering their card (regardless of type) correctly 😉 . Please also provide them access to an unmodified theme.
August 3, 20222 yr Author I see there are no error logs made or any info why the declines are happening They are entering card correctly and how is the theme the problem if some go through and some don't I see no error logs about this
August 3, 20222 yr Author Customer used default theme and it declined instantly again for him User used pre paid with no money and it sent a request to stripe but with the debit it auto declines
August 3, 20222 yr 15 minutes ago, LYM3R said: yes Other users use debit cards and some have issues What type of card is it? It may not be specifically debit cards but the type of issuer (e.g. visa, mastercard, etc...) which Stripe does not support.
August 3, 20222 yr OK, in order to investigate this further we will need to create a ticket for you but in order to do that, we will require you to upload a fresh set of files from the Client Area as there are modified files on your server. Please go to the Client Area and download a full set of files then extract these to your local computer. Once done, please upload those to your server, overwriting what is there. Once that is done, please let us know.
August 3, 20222 yr Author Have just transferred and replaced all files. When I do the =<url>/admin/upgrade it displays this error Is it supposed to be like that. Everything was fresh replaced
August 3, 20222 yr 9 minutes ago, LYM3R said: Is it supposed to be like that. Everything was fresh replaced If you uploaded files from the same version you're on, yes. Thank you for performing that and I have moved this to a ticket for further investigating. Please watch your email for further correspondence.
August 3, 20222 yr Author Can you help with my other problem I made another topic about it Where a lot of the stuff is broken even thought I did replace/update the forum
August 3, 20222 yr 1 minute ago, LYM3R said: Can you help with my other problem I made another topic about it Where a lot of the stuff is broken even thought I did replace/update the forum We will respond in that topic.
August 6, 20222 yr Sorry but as mentioned, advanced support is only available during regular business hours and the advanced nature of your request may take some time. Our team is looking into the issue and will respond when they have something to relay back. I apologize for the delay.