Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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Hi When searching for events in the past, no records are displayed but an error is captured in the system log. Searching for future events seem unaffected. Same issue when all Applications and Plug ins are disabled. Running on PHP 8.1.11 on a UK server with UK dates. Is this a bug?
Last reply by Richard Arch, -
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- 2 followers
- 4 replies
- 666 views
After last update moderators cannot lock topics while they can unlock locked topics as an admin i could lock topics , and new message appears to notify the author while this alert shows to moderators without the option to enable notification , and their action to lock a topic is not processed
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 580 views
After updating the community to 4.7.4 the reported content section in the moderator-cp was broken. Some items missing and a lot of them seemd to have been deleted. The admins instead could see and read everything. Solved it by deleting the moderators, adding them all again and restricting the rights afterwards. Not such a big fuss, but quite annoying. I ran into a problem while updating too, because php80-zlib was missing: This surely was my fault, but I would very much appreciate, if the installation and updating procedures would check, if all modules they need are installed, before throwing such an annoying error midst in the updatin…
Last reply by Jim M, -
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- 2 followers
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Hello, Is it possible to hide the number of members a club has? I know I can hide the member names themselves. But on the club list, I can see the number of members. Can that information be hidden? I don't want members to know how many members there are. There could be only 2 or just a bunch and it would be detrimental. Thanks
Last reply by Marc, -
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- 3 followers
- 5 replies
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Invision Community v4.7.4 Locking issue: Reproduction: Go to topic > moderation tools > select lock. When pressing 'save' nothing happens. I tried disabling all 3rd party addons/plugins/templates/langguages and clearing cache. Nothing helps, nothing in the admin panel logs. The Second issue might be related: Exception::0 Unknown or bad format (P-1Y11M23DT3M16S) #0 /var/www/sat4all.com/webroot/forums/uploads/template_33_e554b6dcaef0395bbd7d6d63ba187d0a_modcp.php(6271): DateInterval->__construct() #1 /var/www/sat4all.com/webroot/forums/system/Theme/SandboxedTemplate.php(61): IPS\Theme\Cache\class_core_front_modcp…
Last reply by Marc, -
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Hi all, One hour ago I upgrading my forum and afther that my forum its not working anymore.. . [[Template core/front/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] https://forum.alphagamblers.com/ I use defaul theme Please guys can anyone help me
Last reply by Vegan Gaymer, -
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- 1 follower
- 7 replies
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Since upgrading to Ventura MacOS 13, I can no longer log into the Admin Control Panel. Another admin can and says my profile is requiring me to reauthorize my account. I have no idea how to do this. I have cleared browser cache, rebooted and am no longer able to log in. I am getting an EXO error code. My admin is able to log in without difficulty but she is using a Windows based computer. Any help would be greatly appreciated.
Last reply by Marc, -
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- 1 follower
- 9 replies
- 808 views
I get the following error when trying to install the application
Last reply by Marc, -
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- 3 followers
- 23 replies
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I have recently added a new field to my articles in pages. Basically I use the record field (body) to display a teaser of the article and then I have a second field for exclusive content which is only visible to subscribers. It's working perfectly (thanks @opentype 👍) except for one small problem. The two fields seem to be formatting text in different ways. The main body is formatting normally, but the exclusive content is giving me two lines between paragraphs rather than one. The html is different in both fields. In the second field it shows <p> </p> as it does in the record content field, but it also has <p> </p&g…
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 591 views
Icon errors on the site, in the editor, and in the moderator panel. Can you help? Thanks.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 722 views
My latest new member registration was last night and this morning I received an email from user who can’t finish registration? So I tried open a “ fake” account for testing purpose and yes, I’ve got this message?? Oops! You are not permitted to register a user account with this site. Error code: 2S129/1 I have checked my logs in ACP and nothing, no record etc
Last reply by Marc, -
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- 2 followers
- 1 reply
- 467 views
To reproduce: Add a word to the banned words filter, such as "spam" Make a new topic, including "spam" in the initial post Observe that the topic got added to the approval queue as expected Observe that there is no message saying that it was queued because it contains "spam" This is because for the first post in topics the approval entry is saved based on the topic, not the post itself, but there's no logic in a topic to render that information (and hiddenBlurb only loads the post itself).
Last reply by Marc, -
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- 3 replies
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Is anyone else seeing their Activity Stream block missing today? Ours has unexpectedly disappeared. I can see it using the block manager which suggests it requires configuring - even though it was already configured and working fine beforehand. I've tried re-editing/configuring the block, and I've tried uninstalling then reinstalling the block but it still doesn't seem to work. Any suggestions? FWIW we're on the cloud platform.
Last reply by Andy135, -
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- 1 follower
- 6 replies
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You can upload one, but trying to replace a svg file errors with "Allowed file extensions are: js, css, txt, ico, gif, jpg, jpe, jpeg, png, mp4, 3gp, mov, ogg, ogv, mp3, mpg, mpeg, ico, flv, webm, wmv, avi, m4v, webp, m4a, wav, pdf"
Last reply by TyronX, -
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- 1 follower
- 2 replies
- 599 views
There is a bug in the latest 4.7.3.X version. I haven’t been able to test 4.7.4. One person locked and unpinned a topic and their user name was shown in the topic as expected as doing so. I came by and reversed the locking action and now the topic says that I am the one who both unpinned/locked the topic and then subsequently unlocked it, replacing the previous persons name.
Last reply by Marc, -
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- 1 follower
- 13 replies
- 828 views
How do I get my license url changed ? Tells me there is a installation there but there is not.
Last reply by Marc, -
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- 2 followers
- 9 replies
- 620 views
After 4.7.4 upgrade I get these 2 keys displaying themselves and there is no value in the language file promote_social_content_facebook promote_facebook_shareable
Last reply by Gary, -
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- 1 follower
- 1 reply
- 644 views
We're currently self-hosting two sites and I've been an IPB customer for five years or better. I'm a bit concerned seeing this pop up in my ACP. Anyone with the capability to self-host is already aware of the Invision Community hosting offer. This conversion opportunity feels more like a warning to me. Edit: The image isn't showing up. There's a "Upgrade to Cloud" button in the top right of the ACP. I've seen similar approaches to this, and the conclusion, even if it takes a couple of years, is the service eventually moves to "the cloud" being the only option. Do we have a guarantee that the self-hosted option will be a permanent fixture. More than just "we don'…
Last reply by Gary, -
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- 1 follower
- 6 replies
- 765 views
Site URL: https://sagaswildwest.com Since updating to 4.7.4, I am getting constant 500 errors. I tried disabling all 3rd party apps and plug-ins. It let me in for a moment. I re-enabled them one by one and it did fine for one refresh of screen. Now I cannot get to the site at all. I checked on my theme's site and they started no template updates needed. I checked Marketplace and none of the apps show any updates. I cannot even get back to the site to copy the system error logs and share here. Should I put in an email Support ticket? Sorry, not sure which tag to use. Thanks!
Last reply by Gary, -
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- 6 followers
- 27 replies
- 1.5k views
Hello, during the download part of the upgrade process the process got stuck with about 94%. There is an error message: Any ideas? Michael
Last reply by Gary, -
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- 3 replies
- 840 views
Hello everyone. Trying to upgrade to latest version and I have this error. Been a while since I asked for technical support and I see email support has been turned off! So I resort to here hoping someone can help recover my community: It happens after this step: I then get this. Fatal error: Declaration of IPS\musicbox\_Song::getItemsWithPermission($where = [], $order = null, $limit = 10, $permissionKey = 'read', $includeHiddenItems = null, $queryFlags = 0, ?IPS\Member $member = null, $joinContainer = false, $joinComments = false, $joinReviews = false, $countOnly = false, $joins = null, $skipPermission = false, $joinT…
Last reply by Gary, -
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- 6 replies
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Hello, I have outdated version of Invision Community and wanted to perform an upgrade to the latest one. First thing which came to me was the warning message that latest version Invision Community (4.7.4) requires PHP on version not lower than 8.0 so I've updated it on my side and when I did this side became unreachable. So I had to revert these changes back. Now side is functional again however I'm not able to perform an upgrade because PHP version I have is 7.4. Can someone tell me how to proceed with this ? Thanks in advance, Pawel
Last reply by Gary, -
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- 1 follower
- 7 replies
- 930 views
Hello, I was wondering wether it's possible to move topics from a forum to a specific Club. Thanks
Last reply by tlw1999, -
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Hi! I'm on PHP 8.1 but got an email saying I need to upgrade from 7.4? Here's my server setting: Here's the email: PHP 7.4 End of Life PHP 7.4 will soon be reaching end of life and will no longer receive any security updates. Our November release will introduce a new minimum requirement of PHP 8.0. You are seeing this message because you are currently using PHP 7.4. Please upgrade as soon as possible.
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 939 views
Hi all! Problem: users cannot add their avatar and get to their personal page. Previously, when creating a group, there were profile settings. Now they are gone. Where to fix it? I am attaching screenshots - settings for groups. How it looks for groups created a long time ago and how it looks for groups created recently. old group: new group:
Last reply by Mark H, -
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