Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,027 topics in this forum
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- 2 followers
- 3 replies
- 546 views
Wondering is there any way i can get a version of IP 2.x from back in the day. My database is set for 2.x and to upgrade i need to go back before forward? IP 2.x is available?
Last reply by Marc, -
- 2 followers
- 6 replies
- 1k views
On the top right near the alerts is says swtich to the cloud. When I click the X to get rid of it. It states we will not show this for a while. As a paid product, I did really want a thing keep poping up for me to move to the cloud. Is there a permanent way to disable this message nofication as I don't need to be reminding of something I don't wish to do.
Last reply by Marc, -
- 2 followers
- 19 replies
- 1.3k views
Hi. after upgrading my community to 4.7.3 the views doesn't count up. Take a look at the screen. https://poeten.de
Last reply by Marc, -
- 1 follower
- 21 replies
- 1.2k views
After upgrade ranks disappeared on the left side of user posts where user's nickname and number of posts is located. However, we still can see ranks in admin panel correctly set up as they were before. The achievements are enabled in achievements settings.
Last reply by Marc, -
- 1 follower
- 15 replies
- 1.1k views
Within specific forums, when we change from Condensed View to Expanded View, the page returns a Http Error 500. We can still access the second page of that forum by manually entering /page/2/ to the URL, and from there changing back to Condensed View to be able to get back access to the first page. This is happening to all our users, across all devices and themes. Those specific forums can be viewed if the user logs out though, since the forums are in Condensed View by default to guests. If you log back in while within those problematic forums, it takes you to the second page.
Last reply by Gary, -
- 3 replies
- 443 views
Good day, I am getting the following error when trying to add the friendly URLs for the tapatalk plugin, any ideas from anyone?
Last reply by Gary, -
- 8 replies
- 820 views
Without any notice a plugin disaperad from my installation and cheking it out, it shows me I have to renew it only after 2 months. Even it expires in 2023. Can someone explain me this behavior?
Last reply by Nathan Explosion, -
- 3 replies
- 1k views
WIthin the client area it states support only accepts emails from the authorized email addresses on our domain. Our domain email is currently broken and we need to update the TXT and MX records. Since our DNS is pointed to invisioncic.com, we can't provide the needed MX and TXT records nor can we email support and ask them to update the records being we can't use said email, because it is not working. I am currently logged in as a user with an authorized email address here and in the client area, but there seems to be no method of contacting support via official channels other than email. Thanks. p.s. I realize I could unpoint the DNS and the…
Last reply by Gary, -
- 1 reply
- 617 views
Can't find any info on this! Nvm, got it!
Last reply by Gary, -
- 1 follower
- 3 replies
- 567 views
After having been away for a while, I just renewed my license and have been attempting to upgrade my forum from 4.3 to 4.7. I was notified that I would need to update my PHP to 8.0 or higher in order to complete the upgrade, which I did. However, now when I try to access the forum, I get an HTTP 500 Error. As soon as I switch back to PHP Version 7.3, I'm able to access the forum again, but of course, nothing works because the version is so outdated. I've tried a few suggestions from other threads, including running the ips4.php check, which says I should be good. I've also tried using constants.php to access Recovery Mode, but I still get the 500 error when I try to …
Last reply by Gary, -
- 2 replies
- 815 views
What is the Invision policy regarding file backup / potential restore for Standard Cloud Communities ? Thanks
Last reply by Gary, -
- 1 follower
- 7 replies
- 781 views
stuck in the upgrade with a database fix required - but automatic fix doesn't resolve it....
Last reply by Lou Senko, -
- 4 replies
- 585 views
Hi, I'm not really sure what happened here but I can't see my topics. Can anyone help me on this?
Last reply by Jim M, -
- 1 follower
- 12 replies
- 1.6k views
Hello! I was searching your support forum and i couldn't find the topic so i figured i would create it. Is there a way to disable secondary groups? I've noticed that new registrations are getting the secondary group "Administrators" and i'd like to just disable it as i dont need people seeing the admin notifications and or possibly pose a security risk to my website
Last reply by Randy Calvert, -
- 5 replies
- 548 views
I cannot access my forums and have been spamming this site and emails trying to get in and you keep saying you have sent emails on how to fix them and I have not been able to get anything. I have since changed the email. I cannot log onto my site, a community member deleted my forum account and I asked for it to both be backed up and restored multiple times to no avail. Can someone with competence either restore a backup of my forums from 11/10/2022 and reset the forum account Banjo's password or make a new account on the current forums with admin and send me the details? I don't know how I'm paying monthly for service and support I'm not getting.
Last reply by Jim M, -
- 8 replies
- 831 views
Hi guys I'm a cloud customer and a member is having this issue when signing in. It's not an issue I've seen before and wondering if anyone could help? I've looked through the forums and only found solutions to this for self hosting sites.
Last reply by Jim M, -
- 2 followers
- 3 replies
- 529 views
So a user tried to register and got blocked by IPS spam check with a score of 4. When I google the email address I find no traces of it anywhere. Does that seem correct? SFS shows no matches
Last reply by Clover13, -
- 1 follower
- 1 reply
- 581 views
how I will disable the announcement from home sidebar. https://prnt.sc/1owC-sBuTanW
Last reply by Marc, -
- 1 follower
- 3 replies
- 524 views
I'm facing drag and drop issue on version is php 8.1.10. https://prnt.sc/bcOzp00uZb7N
Last reply by Marc, -
- 2 followers
- 8 replies
- 868 views
Hi i add a app to connect with discord. After a update i'm not enable to connect to adminCP because i receive a error from the app. So i cannot go enable , disable or re-install the app. is that a way to bypass this OR to re-enable the standard connection methode (mail / password) ? mayby just in changing a value into X_NAMED file ? thank you
Last reply by Randy Calvert, -
- 2 followers
- 1 reply
- 636 views
Hello, I used the Safari browser on an iPhone to access my website gallery and directyly shot and uploaded a video onto it. The video can be played well in the Safari browser on the iPhone, while on a PC with Windows 11 and Microsoft Edge browser, there is an "Unsupported Plugin" error when I play the video. Is it a outdated flash plugin or something? Any tips on it? Thanks!
Last reply by Marc, -
- 1 follower
- 2 replies
- 667 views
I did not find anything in system error logs. Latest version of IPS, Cloudflare disabled I did not find anything in system error logs. Stripe CC works fine. It's not an issue with Stripe because we use the same API keys on another IPS site and it works perfectly with methods other than CC Double checked the webhook and no issues with it, full permissions
Last reply by Marc, -
- 2 followers
- 8 replies
- 1.1k views
Please advise how I can fix this issue. I have 2 languages enabled, all database fiels are filled, 2 names fields filled...
Last reply by Marc, -
- 1 follower
- 7 replies
- 781 views
Now stuck support link also throws error and site currently offline
Last reply by Marc, -
- 3 followers
- 15 replies
- 1.4k views
My cleanup task has seemingly NEVER completed (not lately, anyway): It gives this error when run manually: As text, that's: TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0) #0 /path/to/site/system/Widget/Widget.php(1009): IPS\cms\_Widget::getUniqueIds() #1 /path/to/site/applications/core/tasks/cleanup.php(263): IPS\_Widget::emptyTrash() #2 /path/to/site/system/Task/Task.php(274): IPS\core\tasks\_cleanup->execute() #3 /path/to/site/applications/core/modules/admin/settings/advanced.php(754): IPS\_Task->run() #4 /path/to/site/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\settings\_advanced…
Last reply by Marc,
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