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Jim M

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Everything posted by Jim M

  1. Jim M
    Notifications and bugs.
  2. Jim M
    This would be your custom theme. You would want to contact your theme's author.
  3. Jim M
    I'm not quite sure what you mean. Could you clarify?
  4. Jim M
    There are no plans to have support for PHP 8.3 at this time for version 4 but that could change. However, version 5 will be compatible with 8.2. The team will announce plans for 8.3 as it factors into the development/release/planning.
  5. Jim M
    You are licensed for the /forum, whereas you are using the root domain so the error there is indeed correct. I have updated your license URL on file.
  6. Jim M
    You would only be allowed to run the installation on the URL which you are licensed for. Per your license agreement, you can only have 1 Live URL and 1 Test URL. The Test URL can only be used by you and your immediate staff to test and cannot be used publicly.
  7. Jim M
    Please be advised that version 3 is out of support. If you have questions on data/migration, please contact a third party provider who can help you with a migration. ibf_core_members is used in version 4 and is the member table. It sounds like you did a test upgrade or something to version 4 in the same database. You would need to remove any v4 tables before performing an upgrade/migration from 3 to 4.
  8. Jim M
    You would need to review the System Logs and PayPal API errors to see if it sent the request and it hit an error. Could you please clarify how they earned the money?
  9. Jim M
    Doesn't appear that there are screenshots, however, the content may have already been deleted which the user had posted but their content count has not be recounted. This would describe the discrepancy which you're seeing. You can try recounting it to see if that resolves the discrepancy by going to their profile in the ACP, click "Content Count" and there will be a "Recount" option. You can choose to do just this member or all members.
  10. Jim M
    Do you have a lot of forums? Fluid mode combines all forums in the first view so if you have a lot of forums and there are a lot of items to inspect, this could cause a performance issue. Disabling third party applications/plugins and switching to an unmodified language pack will help start troubleshooting of the issue. Next I would go to ACP -> Support and see if you have any database issues. If you do have a lot of forums, you can then enable slow query logging on your MySQL server and then see what queries come back. That may provide us some suggestions if there are improvements we can make.
  11. Jim M
    These would still be online users in this case, even they are banned. However, there is ACP -> Members -> Ban Filters. There is nothing in our software which would take them outside of this and likely would be an external firewall if so.
  12. Jim M
    This would be correct. You have not stored just images there.
  13. Jim M
    Likely not setup correctly and the first time which these resources have been rebuilt. Unfortunately, the permissions of S3 is beyond our scope of support.
  14. Jim M
    This would be outside our scope of support as it is S3 related and hosting related. You would want to ensure that your S3 bucket is writable and readable by the software plus readable publicly, if you are not using a CDN on your bucket.
  15. Jim M
    This would not be related to the issue here and is separate. However, the only thing I can suggest is to look at the firewall rules you enacted. It sounds like something was done outside of the software itself to block traffic so should be monitored there for false positives or other issues.
  16. Jim M
    You will want to check your S3 bucket. All references are getting a 403 Access Denied. Which means either the files aren't getting created or you are caching the whole page and referencing old URLs.
  17. Jim M
    You'll want to try and clear your cache by going to ACP -> Support -> Clear System Caches The ACP may look odd but it will function.
  18. Jim M
    I've brought this in internally as it does indeed not make much sense.
  19. Jim M
    The applications system is getting an overhaul so yes, they will need to re-do anything for version 4. Question & Answer forum types are going away but the ability to mark a post as a "Solution" is not. So it just depends on what you see as impactful to your project. We use the "Solution" in our Technical Support forum if you want to see what that looks like. I can only state that we do not have any current plans to do so. Anything in the future, of course, is subject to change so I would continue to keep an eye on things if you do not continue to purchase right away. We do not have a timeline at this time. However, beta testing will not be Cloud only. It will be Cloud first while the team finishes the build functionality to make it available for self-hosted.
  20. Jim M
    Our team will evaluate this in conjunction with the resolution. Thank you.
  21. Jim M
    I would encourage you to make this suggestion in our Feedback forum 🙂 .
  22. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. Jim M
    Well, not true, it could still have been a problem, just to a lesser extent. If we received complaints from multiple clients about this than I would probably rule out hosting 🙂 but seeing as it has only been reported by yourself, we cannot do that alone without an investigation. Our goal is not to blame someone else but also not rule them out without investigation. We are providing other means of items to investigate while we are waiting on what we need back from you.
  24. Jim M
    You would need to remove any redirects temporarily for the system to see the change and ensure the software isn't at the current URL.
  25. Jim M
    Keep in mind that a server can be powerful but misconfigured and thus, run into performance/resource issues. Check if you have any items in the queue next time this happens. This will tell you if a spun up task is creating problems. Alternatively, you can check ACP -> search for "Tasks" to look at a table of tasks to see what outside the queue ran at the time this was encountered.
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