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Jim M

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Everything posted by Jim M

  1. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Jim M
    You would want to do as mentioned in this topic. There is something in your theme which is custom and not compatible with PHP 8.
  3. Jim M
    I mean, anything is possible with custom development, it's just going to be how much do you value this to what you're going to pay for it. You would need to contact a third party provider for further info.
  4. Jim M
    Believe you may be thinking of support requests rather than the contact us form. The contact us form has always just been what you see now.
  5. Jim M
    It works fine for iOS here. What browser are you using on your site when you encounter problems with the Twitter app? Please try with Safari if you are using anything else
  6. Jim M
    Believe they are still confused. The statement there is not stating anything about the server's capabilities. It is stating that there are tables in the database set to MyISAM and those tables will need to be switched to be using INNODB. Your hosting provider is responsible for assisting you with this change that is associated with your MySQL database.
  7. Jim M
    Looking at your system logs, you have quite a few errors related to your theme. I would suggest checking with these with your theme's author to ensure that it is compatible with the Invision Community release which you're on and PHP 8.
  8. Jim M
    Believe your domain provider may be a little confused on what you are asking. You are not wanting to change your nameservers for your .org domain, just perform a redirect so that when someone hits the .org domain, it goes to your .net domain. Most domain registrars allow you to redirect your domain to a different website. If yours doesn't, you're a little out of luck, I'm afraid. You would either need to point your A record to your own server where you can then do a redirect or find another solution. Unfortunately though, this is a little outside our scope of support as this is no longer our software or platform we're talking about.
  9. Jim M
    Glad to hear you got it all sorted 🙂 .
  10. Jim M
    Thank you, please be advised I have transferred this to a ticket so we can better investigate. Please watch your email for further correspondence.
  11. Jim M
    Unfortunately, I am not seeing any logs in your file system for our software reporting an issue. You may wish to check with your hosting provider to see what is happening here to see why you're getting "Not Acceptable" when extracting the files. Checking permissions, file/folder ownership, and if the tmp directory is writable are some good checkpoints but may not completely encompass your issue.
  12. Jim M
    Unfortunately, there are no issues in the software. You may wish to check with your email provider to ensure they are getting delivered.
  13. Jim M
    Glad we could be of assistance 🙂
  14. Jim M
    Please see the topic below. The short is this is fixed in 4.7.6 🙂
  15. Jim M
    Anyone can create events in the application. Please ensure that your member groups have proper permissions to do so.
  16. Jim M
    OK, please let us know once you have those.
  17. Jim M
    I would suggest contacting your hosting provider to assist in obtaining the 500 Internal Server Error log. Often, these can be outside of cPanel, depending on the host.
  18. Jim M
    We would require FTP/SFTP access to escalate this.
  19. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Jim M
    You're very welcome. Please let us know if we can be of further assistance.
  21. Jim M
    This is being generated from a background task it seems for moving Database records over to a forum. Do you have any that do that encountering an issue? Are you running tasks by traffic? If so, there is an error we need to investigate. Are you OAuth handlers, aka social media logins or anything other custom ones, have any issues with you or any other users logging in ?
  22. Jim M
    Could you please clarify what you mean by "sub-menu feature"? Screenshots help 🙂 .
  23. Jim M
    If you search this again with your filters, do you get the same results? Did you encounter any further issues after queuing the members off?
  24. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  25. Jim M
    Please be advised I have moved this to a ticket to be better investigate. Please watch your email for further correspondence.
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