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Jim M

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Everything posted by Jim M

  1. Jim M
    I'm afraid, there is not something in the core software which does this. The primary group name would show in addition to the group icon.
  2. Jim M
    Please switch to an unmodified theme and disable all third party applications/plugins then try again. Please let us know the results 🙂
  3. Jim M
    Please contact your hosting provider as this is a MySQL server issue. The UPDATE command on that table is taking longer than what you are allowing it to, thus you are getting a lock timeout.
  4. Jim M
    Is this happening on a specific topic or all topics? Specific device and browser? Off the bat, I am not seeing any issues.
  5. Jim M
    I would recommend working with your hosting provider on any server configuration change.
  6. Jim M
    Thank you for clarifying your issue. This is due to your custom group formatting HTML did not have a correct closing HTML tag. Each opening HTML tag needs to have a corresponding closing tag. The group for "Fondator" opened with "<span>" but was closed by "</strong>" thus causing all sorts of havoc on your layouts. As a courtesy, I have corrected that for you now. In the future, please ensure that you remove these customizations if you're having problems and work with the individual who created them for you.
  7. Jim M
    Your load balancer needs to accept HTTPS and pass HTTPS. Sounds like it isn’t doing this and there is also a redirect happening to direct HTTPS to HTTP and then with our software configured for HTTPS we redirect HTTP to HTTPS so you would need to work with your hosting provider or server administrator to get things configured correctly.
  8. Jim M
    Anytime you test as a guest, I would recommend opening up an incognito/private browser session or using a browser on your computer specifically for that. There will always be related data in your browser, whether that is cache, cookies, local storage, etc... that you will want to have cleared to get a real sense of what a guest is seeing. Just my 2 cents 🙂 .
  9. Jim M
    I would direct your hosting provider to that folder and see that the memory_limit is set to -1. That often does not translate well with PHP and can actually place the memory limit lower than is expected here. I would suggest ensuring that any modifications made to your server also impact PHP in your "RDBforum" folder.
  10. Jim M
    Is this your Test URL which you're having issues logging in with? Please disable CloudFlare for the time being to see if it is having any impact. I keep seeing IP address conflicts when attempting to login.
  11. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Jim M
    Sorry, the FTP access details are incorrect. Please verify and update.
  13. Jim M
    If you have setup a renewing product or subscription, they would automatically renew unless the user does not make payment or cancels. If you are seeing otherwise, we would need to know the member ID or display name in question.
  14. Jim M
    I understand this is frustrating but let’s please not put that towards those trying to assist you. While I understand you are stating you started over completely, the results show something else so if there is anything part of this intact, you may wish to simplify that, eg any caching. Check with your hosting provider and if you want us to give a look at what is happening, we can but would require updated access details
  15. Jim M
    Unfortunately, that would indicate it was not fully deleted before installing.
  16. Jim M
    Correct. The user has opted out of being displayed there through this option.
  17. Jim M
    The hooks.php file basically is what holds the data for applications/plugins hooking into items. If something broke while uninstalling a third party application/plugin that could relate to what you were seeing. At any rate, I am glad to hear everything is working for you again 🙂 .
  18. Jim M
    The field there should have a default value of 0. Please go to ACP -> Support and check your database schema and perform any updates there that the system requires. Alternatively, please have your hosting provider disable safe mode on your MySQL server.
  19. Jim M
    As mentioned several times on this subject, it is not an issue in our software. This is an issue with the device. To help remedy it, you can try turning off: Samsung Keyboard>More Typing Options>Enhanced accuracy (labs)
  20. Jim M
    You are forcing content approval as a part of the Spam Defense process as seen here in ACP -> Members -> Spam Prevention -> Spam Defense. You would need to change that.
  21. Jim M
    The table holds the log of Achievements and various data, there should not be duplicate keys. I've moved this to a ticket so that we can further investigate. Please check for your email for next steps.
  22. Jim M
    I'm afraid, Clubs are not a part of this feature at this time. You're welcome to suggest it though with your use case in our Feature Suggestion forum.
  23. Jim M
    Glad to hear that's helping 🙂
  24. Jim M
    Are you stating content is present where it shouldn't be? Did you install into the same database without fully removing the data?
  25. Jim M
    I am glad to hear that you were able to resolve the issue here. As you've found out, our URL reset tool will need to not see the software present in order to reset it. Answering your question above, your support has not changed, only how you obtain support has changed slightly. I am an Invision Community staff member, and we look after the forum here (Help & Support) just like we did tickets before 🙂 .
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